Very informative and very quick to respond. Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem! than... Leggi di più
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Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
L'azienda ha risposto
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Scritti dall'azienda
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informazioni di contatto
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di HomeShield Direct
Dear Nick
Thank you for your feedback. We’re pleased to hear that our team was polite and informative. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Very happy with conversation with Tom…
Very happy with conversation with Tom was nice to be able to understand with what saying.
7 gennaio 2026
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Risposta di HomeShield Direct
Dear Cirulis
Thank you for your feedback. We’re pleased to hear that you were happy with your conversation with Tom and that his explanations were clear and easy to understand. Your comments are much appreciated.
Kind regards
Homeshield Direct Customer Services
Lucy has made the whole process so…
Lucy has made the whole process so simple - great customer service
6 gennaio 2026
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Risposta di HomeShield Direct
Dear Lisa
Thank you for your feedback. We are pleased to hear that Lucy made the process simple and delivered excellent customer service.
Kind regards
Homeshield Direct Customer Services
fantastic service
we have been with Home Shield direct for some time they are so easy to deal with I spoke to Lucy the advisor and she delt with the order of our new washing machine very professionally and was so helpful I cannot recommend home shield direct highly enough
6 gennaio 2026
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Risposta di HomeShield Direct
Dear Bob
Thank you for your continued loyalty and for taking the time to share such a fantastic review. We’re delighted to hear that Lucy provided professional and helpful service while arranging your new washing machine. We’ll be sure to pass on your kind words to her.
Kind regards
Homeshield Direct Customer Services
The gentleman I spoke to was so…
The gentleman I spoke to was so accommodating and had a wonderful manner excellent customer service
5 gennaio 2026
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Risposta di HomeShield Direct
Dear Germaine
Thank you for your lovely feedback. We’re so pleased to hear that the gentleman you spoke with was accommodating and provided excellent customer service with such a wonderful manner.
Kind regards
Homeshield Direct Customer Services
Tamsin was very helpful in getting…
Tamsin was very helpful in getting repaired sorted and changing policy to what is relevant to my appliances currently
6 gennaio 2026
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Risposta di HomeShield Direct
Dear Natasha
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Tamzin was able to help get the repair sorted and ensure your plan was updated to suit your current appliances.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
I AM VERY DISSATISFIED WITH HOMESHIELD
I AM VERY DISSATISFIED WITH HOMESHIELD. Our Washing Machine needs a repair it has a leaking pipe. It is the 23rd of December and I have been told that nobody can come out until the 6th of January.!!! we have been paying a lot of money for the insurance. Is this the kind of service we get just for the Christmas period? Because they say there aren’t many engineers around??!!!! I CANNOT ACCEPT THIS.
I have been told that due to the Christmas period Engineers will not attend between the 24th of December and January 1st. So what are we supposed to do during this period?? like the NHS people get paid double for working in the Christmas period. This company should do the same for employing Engineers. THIS IS OUTRAGEOUS !!!
Whether it be a fridge, cooker or washing machine not working WAIT UNTIL THE NEW YEAR FOR THE ENGINEER TO ATTEND!!
23 dicembre 2025
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Risposta di HomeShield Direct
Dear S
I am sorry that you are disappointed.
We contract the engineers directly through the major brands. This is to ensure our customers get the specialist repairs as required, and as such, have no control over their schedules during the holidays.
Having received such excellent service from these engineers during the year, we feel they deserve to spend the holidays with their families.
We agree that the NHS should get paid double for saving lives which are of course a priority.
Happy New Year and hope your machine has now been repaired
Kind regards
Homeshield Direct Customer Services
Communication was relatively easy only…
Communication was relatively easy only waited a short while to get through, action was very prompt, Engineering reacted same day and problem resolved almost immediately with the ordering of a new fridge freezer, only concern was that there were only 2 choices of replacement freezer and that out Home Shield Policy which was paid until 2027 was cancelled
22 dicembre 2025
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Helpful
Very helpful and explained the process it was all very straightforward and easy to follow. Thank you.
11 dicembre 2025
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Lauren was very efficient
Lauren was polite, listened carefully to what I needed then very efficiently dealt with my query.
Her warmth and understanding was very encouraging.
22 dicembre 2025
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All staff have been so polite and…
All staff have been so polite and helped with all questions
22 dicembre 2025
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We will be moving shortly and no longer…
We will be moving shortly and no longer need the cover on these appliances. Lauren was just great, she was professional and smoothly cancelled the cover. She promptly sent a letter of confirmation too. Highly recommend Lauren.
22 dicembre 2025
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Spoke to lauren she assured me I would…
Spoke to lauren she assured me I would have my refund with in 7 days. Gone way past that.Im still waiting
11 dicembre 2025
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Great service
Great service, rang with problem with my washing machine. Spoke to Lucy who arranged for a new machine to be delivered within a couple of days
12 dicembre 2025
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Bubbles
Very helpful explained things clearly
Did not have to wait too long
Before someone answered
19 dicembre 2025
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Everyone is so helpful this is the…
Everyone is so helpful this is the first time I have made a claim and everything has been so smooth. I spoke with Lucy today and she immediately made me feel at ease with the whole process. Thank you
16 dicembre 2025
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Lucy was expecting everything to me and…
Lucy was expecting everything to me and even offered and explained the part I miss in email, she was polite and true her voice you can her she is smiling what is nice in costumer serviss
16 dicembre 2025
Non scritta su invito
No questions very quick service or quibbles my washing…
No questions or quibbles my washing machine broke down and within less than 2 hours a replacement ordered
16 dicembre 2025
Non scritta su invito
Cancelling a direct debit
I have moved house and no longer have the appliance that was being insured by Homeshield. Lauren was professional, friendly and helpful, sending me an email almost immediately after the call, confirming that she had cancelled the direct debiit. Thank you Laren.
16 dicembre 2025
Non scritta su invito
Advice given re: fridge/freezer
I spoke to Tom re: my disfunctioning freezer on my fridge/freezer. He was very polite in asking my details and my problem. At all times he was polite,respectful. Excellent customer service!
16 dicembre 2025
Non scritta su invito
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