Tazmin help with my enquiry within a couple of hours she was so efficient!! Thankyou so much Excellent customer service
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Chelsea was friendly, efficient and professional in her manner. She satisfactorily answered all of my questions and acted on my requests.I’m looking forward to the results of our discussion in the nex... Leggi di più
L'azienda ha risposto
Received a call from Homeshield Direct and spoke to a lovely young man named Stan and he assured me that everything was genuine and not a scam for which I had been a victim a few times. He run throug... Leggi di più
Jesse was very friendly, checking that my name was pronounced right. Was very patient & explained everything checked that Information was correct. It's a pleasure to speak & taking out polices with go... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Scritti dall'azienda
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informazioni di contatto
4,6
Eccellente
2082 recensioni
Ha risposto al 52% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Came back to me very quickly with an…
Came back to me very quickly with an answer
22 maggio 2026
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Tamzin from homeshield
Tamzin was great, quick to reply, sort the problem and check on my other accounts for me.
22 maggio 2026
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Tazmin help with my enquiry within a…
Tazmin help with my enquiry within a couple of hours she was so efficient!!
Thankyou so much
Excellent customer service
21 maggio 2026
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Risposta di HomeShield Direct
Dear Debiie
Thank you for taking the time to leave such positive feedback. We are delighted to hear that Tazmin was able to assist you promptly and efficiently with your enquiry.
Kind regards
Homeshield Direct Customer Services
great company easy to deal with
21 maggio 2026
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Risposta di HomeShield Direct
Dear Mr Michael
Thank you for your kind feedback. We are pleased to hear that you found our company easy to deal with. Your support is greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Answered call in a couple of minutes…
Answered call in a couple of minutes and very helpful. Resolved query very quickly
21 maggio 2026
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Risposta di HomeShield Direct
Dear Jon
Thank you for your positive feedback. We are delighted to hear that your call was answered promptly and that your query was resolved quickly and efficiently. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Great
Great, they handled all my pesioner mistakes and kept everything going.
19 maggio 2026
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Risposta di HomeShield Direct
Dear Matthew
Thank you for your kind feedback. We are pleased to hear that our team was able to support you throughout the process and keep everything running smoothly. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Chelsea
Chelsea, was absolutely brilliant, answered all my questions and was very helpful. Thank you Chelsea'🌹
21 maggio 2026
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Risposta di HomeShield Direct
Dear Natalya
Thank you for your wonderful feedback. We are delighted to hear that Chelsea was able to answer all of your questions and provide such helpful support throughout your experience. Your kind comments are greatly appreciated, and we will ensure they are passed on to Chelsea.
Kind regards
Homeshield Direct Customer Services
Quick responce ,polite and effecient
Quick responce ,polite and effecientand well mannered , should be a really valued member of staff
20 maggio 2026
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Risposta di HomeShield Direct
Dear Christopher
Thank you for your kind feedback. We are delighted to hear that you found our service polite, efficient, and responsive.
Kind regards
Homeshield Direct Customer Services
Terrible company
Terrible company, they rang me on a very busy day and told me that I had Homeshield Direct cover, I just agreed because I was harassed, they then started taking money out of my account Direct Debit. When I realised, I stopped the DD and cancelled everything, they then re-set up my DD which I cancelled again and then for the last two years they have bombarded me with calls, I keep blocking their numbers and they just start using a different number. It is borderline harassment. I DON'T WANT HOMESHIELD COVER - LEAVE ME ALONE.
20 maggio 2026
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Tamzin was great in helping me along…
Tamzin was great in helping me along the way
19 maggio 2026
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Risposta di HomeShield Direct
Dear Nithin
Thank you for taking the time to leave your feedback. We are delighted to hear that Tamzin provided you with excellent support throughout the process. Your comments are greatly appreciated
Kind regards
Homeshield Direct Customer Services
Jesse was very good explaining…
Jesse was very good explaining everything to me .
19 maggio 2026
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Risposta di HomeShield Direct
Dear Wendy
Thank you for your review. We’re delighted to hear that Jesse explained everything clearly and provided such good support. We really appreciate your feedback and are glad you had a positive experience.
Kind regards
Homeshield Direct Customer Services
I had everything explained to me very…
I had everything explained to me very clearly by Lucinia and felt confident that all would go through and organised for me.
19 maggio 2026
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Risposta di HomeShield Direct
Dear Shelagh
Thank you for your kind review. We’re so pleased to hear that Lucinia explained everything clearly and helped you feel confident throughout the process. We’ll be sure to pass on your lovely feedback to her. We really appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Ellise was very friendly and helpful
Ellise was very friendly and helpful, she explained everything clearly and was just a genuinely nice person to deal with.
15 maggio 2026
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Risposta di HomeShield Direct
Dear Claire
Thank you for your review. It's great to hear how genuinely friendly and helpful Ellise was.
We will pass your lovely comments on to her.
Kind regards
Homeshield Direct Customer Services
Chelsea was friendly
Chelsea was friendly, efficient and professional in her manner. She satisfactorily answered all of my questions and acted on my requests.I’m looking forward to the results of our discussion in the next few days.
15 maggio 2026
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Risposta di HomeShield Direct
Dear Colin
Thank you for taking the time to share your feedback. We are delighted to hear that Chelsea provided a friendly, efficient, and professional service throughout your interaction. It is especially pleasing to know that she was able to answer all of your questions thoroughly and respond promptly to your requests. We greatly appreciate your comments and are pleased that your experience has left you feeling positive about the next steps following your discussion with us.
Kind regards
Homeshield Direct Customer Services
Her kindness was very special this was…
Her kindness was very special this was Ellie Ellis employee engagement officer
15 maggio 2026
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Risposta di HomeShield Direct
Dear Sean
Thank you for taking the time to leave your review. We are extremely pleased to learn that Ellie Ellis, made such a positive and lasting impression through her kindness and professionalism.
Kind regards
Homeshield Direct Customer Services
Friendly helpful service
Friendly helpful service, explained everything very clearly and the whole process was very quick.
Filipa was super helpfull and very well informed
Thank you
14 maggio 2026
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Risposta di HomeShield Direct
Dear Simon
Thank you for your kind review. We are delighted to hear that you found the service friendly and helpful, and that everything was explained clearly throughout the process.
It is especially pleasing to know that Filipa was able to assist you so effectively with her knowledge and support. We will be sure to pass your comments on to her.
Thank you again for taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Very helpful in cancelling my (TV) and…
Very helpful in cancelling my (TV) and getting the engineers to phone me back at my washing machine
14 maggio 2026
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Risposta di HomeShield Direct
Thank you for your review. We are pleased to hear that our team was helpful in arranging the cancellation of your TV cover and in assisting with contact from the engineers regarding your washing machine.
We appreciate you taking the time to share your experience and are glad we could be of assistance.
Kind regards
Homeshield Direct Customer Services
Polite.
Lauren dealt with my problem very quickly and efficiently. Great service.
13 maggio 2026
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Risposta di HomeShield Direct
Dear Heather
Thank you for your review. We are pleased to hear that Lauren resolved your issue quickly and efficiently, and that you were satisfied with the service provided. Your feedback is greatly appreciated, and we will ensure your comments are passed on to her.
Kind regards
Homeshield Direct Customer Services
Tamzin was really helpful and provided…
Tamzin was really helpful and provided a good customer service.
13 maggio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Femi
Thank you for your kind review. We’re delighted to hear that Tamzin was really helpful and provided you with great customer service. We’ll be sure to share your feedback with her.
We really appreciate you taking the time to leave us a review.
Kind regards
Homeshield Direct Customer Services
The offer was fair,as we wanted a…
The offer was fair,as we wanted a bigger machine the BACS transfer was dealt with no fuss and promptly,Owen was very good.
1 marzo 2026
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Risposta di HomeShield Direct
Dear John
Thank you for taking the time to leave us a review. We’re pleased to hear you were happy with the offer and that the BACS transfer was handled promptly and without any fuss.
It’s great to know Owen provided you with excellent service throughout the process. We’ll be sure to pass on your kind feedback to him.
Kind regards
Homeshield Direct Customer Services
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