Very happy with the quick response to my phone call and the way my claim was dealt with late on Friday afternoon; with a manufacturer's engineer booked for Monday.
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Today I rang and got Filipa at Homeshield she was so helpful polite and friendly. She helped sort my insurance out and made it very easy. Would definitely recommend
L'azienda ha risposto
The lady I spoke with today was Chelsea and she was lovely, has were all the other people I’ve spoken with. The customer service is excellent.
L'azienda ha risposto
Hello. I chatted with a lovely young lady named Lucy this afternoon, she has ordered my new replacement washing machine and sorted a payment plan up for me to cover the costs of delivery, installati... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Scritti dall'azienda
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informazioni di contatto
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 56% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tamzin was a great help
Tamzin was a great help. Answered my query efficiently and went above and beyond to make sure I had the correct cover and support. A real credit to her team.
3 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Kate
Thank you for your lovely feedback.
We’re delighted to hear that Tamzin was able to support you and make sure you had the correct cover in place. It’s fantastic to know she went above and beyond to assist, and we’ll be sure to share your feedback with her.
Kind regards
Homeshield Direct Customer Services
Risposta di HomeShield Direct
We’re pleased to hear that Maddie provided you with efficient, friendly, and informative service. Your comments are greatly appreciated, and we will be sure to share them with her and the team.
Kind regards
Homeshield Direct Customer Services
When talking with Lucinia about the…
When talking with Lucinia about the renewal of my insurance policy on the washing machine she made things clear. She was very polite and made sure i understood what she was telling me. Lucinia is very good at her job and she makes it a pleasure to take with her about things.
3 marzo 2026
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Risposta di HomeShield Direct
Dear Mr Pay
Thank you for taking the time to share your feedback.
We’re delighted to hear that Lucinia was able to assist you with the renewal of your washing machine protection plan and that she explained everything clearly. It’s great to know she was polite and ensured you fully understood the information provided.
Your comments are greatly appreciated, and we will be sure to pass them on to Lucinia and the team.
Kind regards,
Homeshield Direct Customer Services
Risposta di HomeShield Direct
Dear Nicole
Thank you for taking the time to leave your feedback.
We’re very pleased to hear that Tom was able to assist you and was super efficient and friendly.
Kind regards
Homeshield Direct Customer Services
If only I could score them ZERO.
If only I could score them ZERO.
Sneaky reactivation of a direct debit from my mums account. She moved out of and sold her house to move into a care home almost 2 years ago and has dementia, how can they possibly issue a renewal! Disgraceful.
2 marzo 2026
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Risposta di HomeShield Direct
Dear Dex
Your mother was on an auto renewal plan. We could not possibly have known of her condition or when she went into a care home as we were not notified of this, so her plan then was automatically renewed at the end of the term.
As soon as we were contacted, we cancelled her plan down and issued a refund.
We are genuinely sorry of any distress caused but were unaware of any of the circumstances you mention.
Kind regards
Homeshield Direct Customer Services
Tom was super efficient ! X
Tom was super efficient , polite and well organised x very excited to be getting a new washing machine ! X
3 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Lisa
Thank you for your feedback.
We are pleased to hear that Tom provided efficient, courteous, and well-organised service. Your comments will be shared with him and the team.
Enjoy your new machine!
Kind regards
Homeshield Direct Customer Services
Risposta di HomeShield Direct
Dear Caroline
Thank you for your feedback.
We are delighted to hear that you received brilliant service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Risposta di HomeShield Direct
Dear Michelle
Thank you for feedback. We are glad to have been so helpful!
Kind regards
Homeshield Direct Customer Services
Great and professional customer…
Great and professional customer service, everything was explained to me clearly.
27 febbraio 2026
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Risposta di HomeShield Direct
Thank you for taking the time to provide your feedback.
We are very pleased to learn that you experienced a high standard of professional customer service and that all information was explained clearly
Kind regards
Homeshield Direct Customer Services
Maddie was a fantastic lady very polite…
Maddie was a fantastic lady very polite and just amazing got everything needed sorted defo deserves more than 5 stars highly recommended.
26 febbraio 2026
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Risposta di HomeShield Direct
Dear Jennie
Thank you so much for your amazing feedback! 🌟
We’re absolutely delighted to hear how pleased you were with the service Maddie provided. She’ll be thrilled to know you found her polite, helpful, and deserving of more than five stars. That’s wonderful to hear!
If you ever need anything in the future, we’re always here to help.
Kind regards,
Homeshield Direct Customer Services
this is first time ive had a phone…
this is first time ive had a phone call from this company and maddie was a great help on the phone to me as she explained what was going on and what she was doing
26 febbraio 2026
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Risposta di HomeShield Direct
Dear Denise
Thank you so much for taking the time to share your experience. We’re delighted to hear that your first phone call with us was such a positive one.
Maddie will be especially pleased to know that you found her helpful and clear in explaining everything
If you ever need anything else, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards
Homeshield Direct Customer Services
Top dollar insurance sales call
Overall, a very pleasant sales call informing me of a situation which was quickly and positively dealt with.
My man was polite, professional and proficient in handling my call.
24 febbraio 2026
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Risposta di HomeShield Direct
Dear Love-Lee
Thank you for taking the time to share your feedback.
We are pleased to learn that your recent sales call was a positive experience and that the matter was addressed promptly and efficiently.
Kind regards
Homeshield Direct Customer Services
She was a very lovely and attentive…
She was a very lovely and attentive peep on the phone and made for a pleasant and informative conversation. Made my day
19 febbraio 2026
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Risposta di HomeShield Direct
Dear David
Thank you for your review.
We appreciate you taking the time to share your experience and are pleased to hear that you found the conversation helpful and informative.
Kind regards
Homeshield Direct Customer Services
Risposta di HomeShield Direct
Dear Jacqueline
Thank you for taking the time to share your feedback. We are very pleased to learn that Matt was helpful throughout your conversation.
We look forward to assisting you in the future.
Kind regards
Homeshield Direct Customer Services
Excellent Customer Service
Amazing service from start to finish. I was dealt with by a lovely gentleman called Ross. He was extremely helpful, polite and very friendly. Excellent customer service skills. Thank you Ross
17 febbraio 2026
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Risposta di HomeShield Direct
Dear Rachel
Thank you for taking the time to share your positive feedback.
We are very pleased to hear that you were satisfied with the service you received and that Ross provided helpful, polite and professional assistance throughout.
Thank you once again for your review and for choosing our services.
Kind regards
Homeshield Direct Customer Services
Offered inferior model washing machine…
Offered inferior model washing machine and then asked me to pay for an upgrade. Alternative was £258 cash which is not going to buy me another Bosch machine! Also wanted me to pay for delivery, fitting and taking old machine away all at higher prices than shop prices. Will never use this company again.
*** In response to Homeshield’s reply I would point out that specifications for Bosch include quality of build, superior engineering, higher quality components, durability, reliability and longevity of product so I am not prepared to accept a lower specification washing machine or pay up to £195 extra for a Bosch. There is no comparison between the Bosch machine I have and the Indesit model offered. Bosch machines are known to last up to twice as long as Hotpoint and Indesit models. Homeshield should offer me a Bosch machine with a 9kg drum as the most similar spec to my machine which is a Bosch machine with a 9kg drum without me paying hundreds extra. I have now complained to the Ombudsman.
17 febbraio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Nik
We’re sorry to read your review and would like to clarify the situation.
We did not offer an “inferior” model, but rather a replacement based on the original specifications of your appliance. The option to upgrade was entirely voluntary, and any additional cost quoted simply reflected the price difference between models.
The alternative cash settlement offered was calculated in line with the terms of your policy and current market value, it was not intended to fully fund a brand-new premium model outside of those terms.
Regarding delivery, installation, and removal, these are optional services and are priced transparently in accordance with our standard rates. Customers are always free to arrange these independently if preferred.
We’re sorry you feel disappointed.
Kind regards
Homeshield Direct Customer Services
Everything explained very clearly
9 febbraio 2026
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Risposta di HomeShield Direct
Thank you for your feedback. We’re really pleased to hear that everything was explained clearly for you.
If you ever have any further questions, we’re always here to help.
Kind regards
Homeshield Direct Customer Services
Very friendly
Very friendly and helpful very pleased with the out come
9 febbraio 2026
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Risposta di HomeShield Direct
Thank you for your feedback! We’re delighted to hear you were pleased with the outcome and found our service helpful.
Kind regards
Homeshield Direct Customer Services
Prompt problem solving with patience and courtesy.
My washing machine broke 🙁 so I called HomeShield. Lucy took my details, listened to the problem, explained the options and sent the problem to the Engineering Department. An engineer called me the next morning and had the problem explained to him; an appointment was made for an engineer to come out to ascertain what was wrong - he wasn’t hopeful! I received a call the next working day from Ross to say the machine had been condemned very shortly afterwards fooled by an email with options for a replacement machine.
The whole process was easy with every step clearly explained and without unnecessary delay. Thank you HomeShield Direct, I really appreciate your support.
2 febbraio 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Barbara
Thank you so much for taking the time to leave such a detailed review. We’re really pleased to hear how smoothly the process went for you. Lucy, Ross, and the rest of the team will be delighted to know their support and clear communication made a difference. We’re glad we could help get things resolved quickly and efficiently.
Kind regards
Homeshield Direct Customer Services
Dodgy insurance?
My partner just had a letter out of the blue claiming she has purchased insurance costing £130 to protect a "cooker" when she does not even own a cooker I bought that.Their reply claiming I am @confused" about the company and suggesting I call them on 0345 55 70 700 is od because the helpline on the paperwork we got in to post states any questions call us on 0345 55 70 700.
7 febbraio 2026
Non scritta su invito
Risposta di HomeShield Direct
Thank you David. Please call us then and we would be happy to go through this with your partner :)
Your partner must have had a plan or we would not have her details.
Kind regards
Homeshield Direct Customer Services
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