Very happy with the quick response to my phone call and the way my claim was dealt with late on Friday afternoon; with a manufacturer's engineer booked for Monday.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Today I rang and got Filipa at Homeshield she was so helpful polite and friendly. She helped sort my insurance out and made it very easy. Would definitely recommend
L'azienda ha risposto
The lady I spoke with today was Chelsea and she was lovely, has were all the other people I’ve spoken with. The customer service is excellent.
L'azienda ha risposto
Hello. I chatted with a lovely young lady named Lucy this afternoon, she has ordered my new replacement washing machine and sorted a payment plan up for me to cover the costs of delivery, installati... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Scritti dall'azienda
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informazioni di contatto
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 56% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sophie dealt promptly and helpfully…
Sophie dealt promptly and helpfully with my query.
20 marzo 2026
Non scritta su invito
Very prompt in responding and helped…
Very prompt in responding and helped with my query.
19 marzo 2026
Non scritta su invito
Sophie was amazing
Sophie was amazing, she found a cheaper price than last year. Sophie was friendly and very professional, thank you Sophie
19 marzo 2026
Non scritta su invito
Super quick
Super quick, very efficient and informative call handler. ID even better that my insurance has come down in price ever so slightly. Would recommend.
18 marzo 2026
Non scritta su invito
Prompt response
I made a detailed enquiry yesterday afternoon by email and was delighted with Tamzin's prompt and helpful response this morning.
18 marzo 2026
Non scritta su invito
Sophie was very professional and…
Sophie was very professional and courteous when dealing with my queries.
17 marzo 2026
Non scritta su invito
Everythi g was explained clearly
Everythi g was explained clearly. Matthew stated where he was from. Told me what the call entailed and highlighted the payments i would be making. Clear and concise.
17 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Steve
Thank you so much for your feedback! We’re really pleased to hear that everything was explained clearly and that Matthew provided a helpful and transparent experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Oops
Very nice people who were very understanding when I accidentally left them a bad review
5 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Felicity
Thank you so much for your kind words! We really appreciate you taking the time to update your review. Mistakes happen 😊
Kind regards,
Homeshield Direct Customer Services
Millie Scrase Was amazing from…
Millie Scrase Was amazing from HomeShield. Her customer service services skills was outstanding. It was quick and easy, no pressure and explained clearly all about the content of the contract. Extremely happy with this service
12 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Mark
Thank you for your great feedback. We're so pleased to hear that Millie provided outstanding service and made everything quick, clear, and pressure-free. We really appreciate you sharing your experience.
Kind regards
Homeshield Direct Customer Services
Risposta di HomeShield Direct
Dear Margaret
Thank you for your feedback. We're glad to hear you received excellent service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Maddie at home shield direct was very…
Maddie at home shield direct was very nice, extremely helpful and gave me a great tip with washing our baby clothes, would definitely recommend.
11 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Jamie
Thank you for your lovely feedback. We're so pleased to hear that Maddie was helpful and that you had such a positive experience. We really appreciate your recommendation.
Kind regards
Homeshield Direct Customer Services
Staff member was friendly
Staff member was friendly, very professional, clear and concise in providing all the relevant information
11 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Stacey
Thank you for your feedback. We're glad to hear our staff member was friendly, professional, and provided clear and helpful information. We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
The young lady was very good and had a…
The young lady was very good and had a smile in her voice and she was very good telling me what I needid to know A great company but ite a bit overpriced for me thank you
10 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Graham
Thank you for your feedback. We're pleased to hear our team member was friendly and helpful. We appreciate your comments about pricing and your support of our company.
Kind regards
Homeshield Direct Customer Services
Lovely Maddie explained everything…
Lovely Maddie explained everything clearly ,very pleasant lady
10 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Val
Thank you! We're glad Maddie was clear, helpful, and pleasant.
Kind regards
Homeshield Direct Customer Services
Thank you for ringing me up to set the…
Thank you for ringing me up to set the washer direct debit bk up just ive had over things to do ..
7 marzo 2026
Non scritta su invito
Helpful and plat
9 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Vernon
Thank you for your feedback. We're glad our team could assist you.
Kind regards
Homeshield Direct Customer Services
Thankyou TAMZIN for the prompt response.
I really appreciate Tamzin as she was very quick and helped in resolving my refund issue. She was very polite, professional, and handled my request efficiently. My concern was understood immediately and the refund was processed without any hassle. Thank you for the excellent support and great customer service. 😊
6 marzo 2026
Non scritta su invito
I felt very confident the issue would…
I felt very confident the issue would be resolved Owen and Perry were very helpful .thank you
6 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear James
We appreciate your feedback. It's great to hear Owen and Perry were helpful and provided support with your issue.
Kind regards
Homeshield Direct Customer Services
Thank you for your service on phone was…
Thank you for your service on phone was very helpful with the replacement for new TV very appreciated
4 marzo 2026
Non scritta su invito
Risposta di HomeShield Direct
Dear Norman
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you over the phone and help arrange a replacement for your new TV.
Kind regards
Homeshield Direct Customer Services
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