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Valutata 4 stelle su 5

I love Hirestreet, they have such a great range of clothes for really good prices. It is so simple to order/return and I've worn some things that are amazing!! My only wish is they didn't use Evri f... Leggi di più

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Valutata 5 stelle su 5

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet has excellent customer service - any time I have had an issue, the kind customer service reps have resolved the issue quickly and professionally. The team makes it easy to rent 5 items per... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

799 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(799)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I rented such a beautiful dress from…

I rented such a beautiful dress from Hirestreet to wear to a wedding. The process is really easy. It’s a much more sustainable way to shop ensuring we aren’t creating dresses to be worn once and then never again. Will definitely be using this again.

21 agosto 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Megan,

Thank you so much for your lovely feedback, we really appreciate hearing from our community and are thrilled to read you will be returning very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Amazing!

Amazing service and company. I use them for every single wedding, hen do, holiday and big event now - and I get to wear lovely clothes that I would never buy for myself. Outfits always arrive on time, and on the very few occasions there have been little issues the customer service has been fantastic. They get new stuff frequently too so I can try different dresses. Thank you!

24 agosto 2023
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Risposta di HIRESTREET

Hi Rachel,

We are so grateful you've taken the time to leave such a great review and we love to hear about all the times you've used rental already!

Love,
Hirestreet xx

Valutata 5 stelle su 5

Impressive service

The process was so simple and easy. All the communication was easy to follow and I received prompt replies to my queries. Will definitely be ordering again!!

15 agosto 2023
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Risposta di HIRESTREET

Hi Nikki,

Thanks so much for your lovely review and we are so excited to welcome you back and see what you rent with us next!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Amazing Amazing Amazing

Such amazing idea! So many gorgeous options for events and occasions. Hire Street have never disappointed and everyone is super friendly and helpful, especially Lucy!

23 agosto 2023
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Risposta di HIRESTREET

Hi Ailsa,

Thank you so so much for your glowing review, I've shared with our customer service team, we really appreciate you taking the time to share this wonderful feedback.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Amazing company and service

Amazing company, dress came 3 days earlier than needed too without any extra charge! And perfect condition. Will 100% use them again! They also reply so quick within a few hours so happy with their customer service

22 agosto 2023
Non scritta su invito
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Risposta di HIRESTREET

Hey,

Thank you so much for your review and fantastic comments, I've shared this with the team and we are thrilled to hear you will be returning very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Absolutely love HireStreet

Absolutely love HireStreet! I haven't bought an outfit for a wedding for over 2 years (7 weddings in total). The service from these guys is amazing and the outfits are gorgeous. I honestly can't ever see myself buying an outfit for a wedding ever again.

22 agosto 2023
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Risposta di HIRESTREET

Hi Harriet,

This is music to our ears!

So pleased to read your glowing feedback and wonderful comments, we love hearing that you have loved all your rental with us and in these busy wedding season past two years you're saving the environment as well as money and space too!

Love,
Hirestreet xx

Valutata 5 stelle su 5

Love this service

Love this service! Have used it on 2 separate occasions and loved it both times. Sustainable, quality, quick and easy - couldn’t ask for more. Can’t wait to use it again and have been telling all my pals about it.

12 agosto 2023
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Risposta di HIRESTREET

Hi Erin,

Thank you so much for you lovely comments and feedback.

Looking forward to seeing what you rent with us next!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Really happy with my order

Really happy with my order! Items were clean and excellent condition - actually arrived slightly before my rental period. I got loads of compliments on the dress I chose to wear, and received a credit code very quickly for the item I hadn’t worn. Have recommended this service to friends.

10 agosto 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Sarah,

Thank you so much for taking the time to leave us a review and we are so pleased to hear you loved the rentals and were able to easily gain credit for those you returned unworn.

Don't forget to check out our Refer a Friend discount you can share to welcome new renters to Hirestreet!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Excellent customer services

I'd ordered to hire a dress and as the date was approaching I realised I would not be able to fit into it. I emailed and by the next working day they had cancelled the order and issued a refund. They make it so easy to use and I love the variety on the site. Still my fave hire site.

14 agosto 2023
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Risposta di HIRESTREET

Hi Fiona,

Thanks so much for your review and we are glad we could help this time and remain your favourite rental site.

Looking forward to welcoming you back very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Very responsive!

Needed a quick change of sizing on a dress I rented and their response was super fast and helpful!

14 agosto 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Demi,

So pleased to read your review and share your comments with the Customer Service team.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Ive hired a few dresses now with…

Ive hired a few dresses now with hirestreet and the communication from the team is always great. I love the fact I can order an outfit in advance of an event to check fit etc then send back and receive credit to hire it for the actual event! This has been amazing for me as something that has put me off hiring in the past is not knowing until it arrives whether it'll fit or not. If I don't like the style I can put the credit towards something else! Rental credit codes are always sent over really promptly too.

I'd love it if they could implement some kind of 'premier delivery' type subscription you could buy to save on postage in the future☺️

14 agosto 2023
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Risposta di HIRESTREET

Hi Alex,

We love hearing how your experience has been renting with us and even better to note your suggestions for subscription style offers.

We love to take ideas from our community too.

Looking forward to welcoming you back very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Hired street…

Very efficient delivery and the dress was gorgeous

12 agosto 2023
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Risposta di HIRESTREET

Hi Joan,

Thanks so much for your review and we are so thrilled to hear you loved your rental outfit.

Lots of love,
Hirestreet xx

Valutata 4 stelle su 5

Customer service was brilliant

Customer service was brilliant, can't fault it, they helped with an issue I had with the dress hired.
Unfortunately the dress did have a zipper issue which meant I couldn't wear it as planned, but the dress was beautiful and I would hire one again.

29 luglio 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Nicola,

We are sorry to hear there was issue with your order this time, mistakes do happen and we will have reported this to the dispatch team for review.

Glad to hear this was resolved with our team but we hope to see you again very soon!

Love,
Hirestreet xx

Valutata 5 stelle su 5

I love HIRESTREET

I love HIRESTREET! I have gotten dresses 2 times now and every time I have been really happy with them. I feel like it is such a waste to constantly buy dresses for special occasions and weddings, and most of the time you end up never wearing them again. Also I can never find a dress I really like last minute but Hirestreet has delivered every time! Highly recommend! Also the garments arrive in plastic free packaging which is a👍🏼from me.

3 agosto 2023
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Risposta di HIRESTREET

Hey!

Thanks so much for your glowing review and we are so happy to hear you have loved all your rentals.

We look forward to welcoming you back very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Amazing customer service

I’ve ordered from Hirestreet three times and the customer service has been amazing every time. I recently had a potential delay with an order and Lucy was communicative, friendly and prompt in getting in touch. She managed resolve the original delay so my order arrived at the time I’d chosen but she had also arranged a back up outfit just in case.

I 100% recommend Hirestreet!

7 agosto 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Mia,

Thank you so much for your review and we are so grateful for your kind feedback regarding our customer service team's efforts and communication.

I have shared with them today, thanks again for your order and we hope to welcome you back very soon!

Love,
Hirestreet xx

Valutata 5 stelle su 5

Excellent service

Excellent service, great communication. Fab outfit

30 luglio 2023
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Risposta di HIRESTREET

Hi Shirl,

Great to read your review, thanks for taking the time to share your feedback with us!

Lots of love,
Hirestreet xx

Valutata 2 stelle su 5

I hired a lovely Tiffany jumpsuit but ud need 2b 6 foot tall 2 wear it.

I hired a lovely Tiffany jumpsuit, only to find out when it came the trouser legs were about 2 foot long.Even with the tallest of people and 6inch heels,it was still overall a foot and a half too long.I think you would need to b at least 6 foot tall.Thankfully I hired it for a month,so I cud make sure it fit and if it didn't it gave me chance to buy something else.which I've had to do.

30 luglio 2023
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Risposta di HIRESTREET

Hi Christine,

Thanks for leaving us feedback on this outfit.

The Dress The Population brand fairly new with us at Hirestreet and we would love to use your experience of the fit to inform our renters - reviews and descriptions really help our community appreciate the fit and feel of each rental.

Did you know we offer exchanges or rental credit when you return an outfit unworn?

All you need to do is let us know via a short form and return your order with the ribbon attached and we can share credit you can use on the website for up to 6 months.

This way you can try again with a future event and prevent the need to buy new outfits for every occasion!

Sorry to hear this didn't fit this time, but our team have reached out today to share options.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Dress

Delivered early and dress fit perfect

27 luglio 2023
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Risposta di HIRESTREET

Hi Alexandra,

Great to read your review and we are delighted to hear this outfit was perfect!

Lots of love,
Hirestreet xx

Valutata 2 stelle su 5

I have used this company before and…

I have used this company before and it’s been fine but my last experience has shown a little uncertainty to the way it works. Due to issues with Royal Mail my outfit was stuck in Glasgow and I live in Northern Ireland. It didn’t arrive for my event and so I was left in a last minute panic to put something together. I was also emailed a few days before dispatch to say that my chosen outfit wasn’t available anymore (due to the last person either damaging it or late returning it) so I then wasted an hour or so scrolling through the website to find 3 alternatives which I didn’t even end up with in the end. This experience has put me off a bit in future as I love to feel organised and there is a high level of uncertainty things won’t go to plan. This was for a night out- if it was for a more prestigious event I would have found the whole thing extremely stressful. Disappointing.

30 luglio 2023
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Risposta di HIRESTREET

Hi Lynsey,

We are so sorry to read about the issues on your order.

We apologise that this courier has let us both down on this occasion, we rely on Royal Mail to deliver on time and are disappointed that despite dispatching on time, this order did not reach you on the delivery date chosen.

In light of the earlier issues, sometimes sadly we are forced to inform our customers of availability falling through, especially when items are returned late or with damage and do our utmost to suggest replacements and give as much notice as possible.

Apologies that this was stressful on this occasion - we really value your feedback and are always taking our community's suggestions on board for how we can do better.

I know our team have reached out to confirm compensation as soon possible.

Thanks again for sharing your concerns for us to address,

Love,
Hirestreet xx

Valutata 5 stelle su 5

Beautiful high quality dresses

Beautiful high quality dresses perfect for any occasion! Simple process from order to return! Definitely will use again

30 luglio 2023
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Risposta di HIRESTREET

Hi Catherine,

We are so pleased to hear you will be returning to rent with us again soon.

Lots of love,
Hirestreet xx

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