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Valutata 4 stelle su 5

I love Hirestreet, they have such a great range of clothes for really good prices. It is so simple to order/return and I've worn some things that are amazing!! My only wish is they didn't use Evri f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet has excellent customer service - any time I have had an issue, the kind customer service reps have resolved the issue quickly and professionally. The team makes it easy to rent 5 items per... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

799 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(799)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Easy process & friendly staff

The whole process with Hirestreet was very simple. They had a good selection of dresses, a perfect one for my occasion and the arrived no problem. When I wore the dress it got a little damaged but because I had accidental damage cover they fixed it no problem! All the staff I emailed were lovely and helpful, can’t wait to have an excuse to hire another dress!

9 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

HI there!

Thanks so much for your lovely review and feedback.

Lots of love,
Hirestreet xx

Valutata 3 stelle su 5

£20 minimum order is an unnecessary pain

Lots of beautiful dresses to hire for £10 for 30 days. All great until you get to checkout to find there is a £20 minimum spend. By trying a second to try on your money is then lost to ‘credits’ meaning you have to go back at rehire at some point. Lost my purchase unfortunately 👎

20 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hello!

We are trying to offer a range of fantastic outfits for super value for money, and want our customers not to lose out on trying on a back up dress should their first option not fit by offering credit to use in future on our site.

We are sorry to hear this doesn't suit what you are looking for on this occasion and value your feedback and suggestions.

Thanks again.
Love,

Hirestreet x

Valutata 5 stelle su 5

Hirestreet have sustainability down to…

Hirestreet have sustainability down to a fine art. The choice of rental clothes for all occasions is great. Saved me a fortune
Also the customer service is ⭐️ ⭐️ ⭐️⭐️⭐️

18 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Mollie,

Your review has made us so happy!

Thrilled to hear you love the choice and we are so grateful for your feedback on our customer service team which I have shared direct right away.

All the best
Hirestreet xx

Valutata 5 stelle su 5

Amazing customer service

I will definitely be using HireStreet again! There was a problem with one of my selected hires and I was contacted immediately to select an alternative. The process was so slick and efficient. I couldn't recommend using this service more - I really appreciate how attentive the customer service was especially.

14 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Jess,

Thanks so much for your review and feedback on how our team handled the issue on your order recently.

We really appreciate hearing how your order was dealt with and glad this was well received!

Lots of love,
Hirestreet xx

Valutata 1 stelle su 5

Beware of delays and having to get an emergency outfit

It would be a neat service if they did their deliveries better. They cost me a new dress because they couldn't deliver on time, even though I did warn them about the fact that I had a flight to catch.
Very disappointed with how they managed the situation. I ended up having to buy a dress at full price on the day before the wedding, before my flight. They offer credit for other dresses to compensate me, but that doesn't measure up to the money I had to pay for the emergency dress (which is the same model, brand and size as the one I rented).
I don't think I'll be using Hirestreet ever again, sorry.

8 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Carla,

We are so sorry to read your review with disappointment in our service.

We use Royal Mail to dispatch all orders on a 24hr delivery tracked delivery service and as a third party courier, we are not able to 100% guarantee delivery timings on every order but we try our best to send orders out ahead of schedule where possible though sadly delays can happen out of our control.

I've followed up with the team today to check a full refund and credit was issued as a goodwill gesture - even before the order has been sent back to us. We are unable to refund monetary compensation when credit has been used on an order and I understand the team have also offered free rentals in light of these issues.

We are apologise that you been unhappy with our resolution options, I know the team are gutted the delivery did not arrive in time for your event and this has caused extra stress to you.

We review our chosen courier delivery service carefully, and I've fed back your frustrations to the wider team today.

Thanks again.
Hirestreet xx

Valutata 5 stelle su 5

I am happy to give a 5 star plus to this…

I am happy to give a 5 star to this amazing company, I am delighted by their service and I will certainly continue using it. Customer service is amazing, very quick and kind responses and solutions. Outfits are so beautiful and the info provided in terms of size, fitting and pictures are so reliable.

9 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Rita,

Thanks so much for your review and feedback, we are so thankful you've taken the time to share your views and we look forward to welcoming you back soon!

Love,
Hirestreet xx

Valutata 5 stelle su 5

I’m a rental convert!

I’ve used HireStreet a few times now and it’s a game changer! I love their range of choices (I find some rental services have limited options), reasonable prices and just how easy it is to return. No fussy forms! The customer service is fantastic aswell - super speedy, personable & reliable. Can’t wait to use again! Thank you so much HS!

1 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Georgia,

We really value our community's feedback and are thrilled to read your comments, it means so much!

Love hearing how you're thrilled with the choice, we're excited to see what you rent with us next!

Love,
Hirestreet xx

Valutata 4 stelle su 5

Great experience.

31 agosto 2023
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Risposta di HIRESTREET

Hi Allison,

Thanks for your reviewed, we'd love to get your experience up to 5 stars, please do share any further feedback so we can look to improve!

Love,
Hirestreet x

Valutata 5 stelle su 5

No issues

I hired two dresses, they arrived in time and were as pictured.
The size reviews were helpful, as they told me to buy my actual size for one and to size down for the other, and they were absolutely right.

27 agosto 2023
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Risposta di HIRESTREET

Hi Lisa,

Thanks so much for your review!

Lots of love,
Hirestreet xx

Valutata 3 stelle su 5

Outfits weren’t suitable or fitted…

Outfits weren’t suitable or fitted correctly. Service however was great clothes arrived in good time and it’s easy to return.

27 agosto 2023
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Risposta di HIRESTREET

Hi Maxine,

Thanks for your feedback, sorry to hear your outfits were unsuitable this time.

We offer rental credit or exchanges on items returned unworn, so even if they are not a great fit, just drop us a message and fill in a short form and we can either send a replacement or issue rental credit to spend on our site for up to 6 months in the future.

Our team have dropped you a message now so you don't miss out!

Love,
Hirestreet xx

Valutata 5 stelle su 5

Service et qualité excellentes

Excellente communication avec le service commerciale.
J'ai pu retourner la robe que j'avais commander pour une plus grande taille.
Les produits sont d'une incroyable qualité.
Je vais en parler a toutes mes amies tellement je suis ravie.
Merci encore

27 agosto 2023
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Risposta di HIRESTREET

Merci beaucoup pour votre avis, nous apprécions vraiment vos commentaires et espérons vous revoir bientôt louer avec nous!

Amour,
Hirestreet xx

Valutata 5 stelle su 5

Totally brilliant!

Totally brilliant!
Hired two beautiful dresses, only needed one.
So quick and easy, dresses even arrived early.
Can't wait to hire again!

27 agosto 2023
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Risposta di HIRESTREET

Hi Frances.

Thanks for leaving us a review, great to hear we will be welcoming you back to rent withs us again very soon!

Love,
Hirestreet x

Valutata 5 stelle su 5

Brilliant

I have used Hirestreet twice now, items have been lovely quality and the service has been great each time. The second time around I didn’t end up wearing the items due to sizing (I should have checked), but it wouldn’t put me off using again.

27 agosto 2023
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Risposta di HIRESTREET

Thanks so much for your feedback!

Love,
Hirestreet x

Valutata 5 stelle su 5

Parcel arrived early and I wasn’t…

Parcel arrived early and I wasn’t disappointed with the dress that I hired.

27 agosto 2023
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Risposta di HIRESTREET

HI Loraine,

Love your review, we are so pleased to hear you enjoyed wearing your rental.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Great service

Great service! Will certainly use again!

27 agosto 2023
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Risposta di HIRESTREET

Hi Alice,

Thanks so much for your review - we hope to see you soon!

Hirestreet xx

Valutata 5 stelle su 5

LOVED using this service

LOVED using this service! The dress actually arrived earlier than the planned date so I had plenty of time to get prepped for the day :) I felt so lovely in the dress and got lots of compliments. Would definitely recommend as this was a dress I loved but probably wouldn’t wear again so it was perfect!

2 settembre 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Katie,

We really appreciate you taking the time to share these lovely words with us.

We are thrilled to hear you loved your rental and enjoyed wearing it to your event recently.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Great support from Customer Service

Had to exchange a dress for a different size and support responded really quickly and gave me a rental credit so I was able to get the new dress in time for my event. I also love that their sizes/choice of dresses is always expanding.

22 agosto 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Thanks so much for your review!

We really appreciate hearing your feedback.

Love,
Hirestreet xx

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