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Valutata 4 stelle su 5

I love Hirestreet, they have such a great range of clothes for really good prices. It is so simple to order/return and I've worn some things that are amazing!! My only wish is they didn't use Evri f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet has excellent customer service - any time I have had an issue, the kind customer service reps have resolved the issue quickly and professionally. The team makes it easy to rent 5 items per... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

799 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(799)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Love this service. Highly recommend.

I have used Hirestreet 3 times now and I've been so delighted with each outfit. The quality and service is excellent and I'll definitely be using them again. Feels so much better for the planet (and my finances!) to dress this way.

10 giugno 2023
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Risposta di HIRESTREET

Hey!

You are so welcome and we are thrilled you've taken the time to share your comments and appreciate hearing how much this has impacted you (and your finances!) recently,

Best wishes,
Hirestreet xx

Valutata 1 stelle su 5

I did not like the last dress I…

I did not like the last dress I returned it the same day. Unworn with tag and ribbon intact.

30 luglio 2023
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Risposta di HIRESTREET

Hi Marcia,

We are disappointed to read your comments and to hear you were unhappy with your rental.

We offer credit for items returned unworn with the ribbon attached.

The team can confirm this order has been credited right away today and the code shared and details via automated email including the expiry date as this outfit was returned unworn with the ribbon attached.

This rental credit process is not automated, so we just ask our customers to drop us a message or fill in a short form found on our website to let us know it is being returned with the ribbon attached and we will follow up as soon as we can.

Hope this clarifies.

Love,
Hirestreet xx

Valutata 5 stelle su 5

The Hirestreet concept and website is…

The Hirestreet concept and website is brilliant. The customer service personal, quick, efficient and friendly. Highly recommend.

3 agosto 2023
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Risposta di HIRESTREET

Hi Yolanda,

Great to read your comments and we are so thankful for your review.

Hope to see you return to rent with us again soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Excellent concept!

New to the rental world, but I will be hiring all my outfits for future events from Hirestreet! fantastic, straightforward service! 🌟

26 luglio 2023
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Risposta di HIRESTREET

Hi Hannah,

Thanks so much for leaving us a review.

Looking forward to seeing what you rent with us next!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Customer service was amazing

Customer service was amazing, I was stressing about what size to order and they were so helpful went above and beyond, even sent an extra size!! Delivered early so had plenty of time to style before the event, just all around amazing service will deffo use again!

1 agosto 2023
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Risposta di HIRESTREET

Thanks so much for taking the time to share your experiences!

I'm delighted to share with the team today and we hope to welcome you back very soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Great service straight to your door…

Great service straight to your door then so easy to send back….. will definitely use again.

26 luglio 2023
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Risposta di HIRESTREET

Hi Leanne,

Thanks so much for leaving us a review, great to hear you found renting with us super easy!

Lots of love,
Hirestreet xx

Valutata 1 stelle su 5

Poor delivery

Ordered an outfit to be delivered by Friday 28th, it didn’t arrive until the afternoon of the 29th (the day of the event) so was a waste of time as has been sent straight back. As a company I’d reconsider using Royal Mail for delivery, and use a more reliable courier. First time using this company and it will be the last. A waste of money.

26 luglio 2023
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Risposta di HIRESTREET

Hi Chelsea,

We are so sorry to hear our third party courier has let both us and you down on this occasion.

We use Royal Mail for all deliveries with a tracked 24hr service as we have found them to the most cost effective, and normally, most reliable services for dispatches.

We apologise that this order was not delivered in time and I have asked our Customer Services team to reach out right away to offer compensation as we appreciate this then arrived far too late for you to wear.

Really hope you can give us a second chance after this late delivery out of our control.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Beautiful dresses

The dresses are beautiful, loads of choice and availability. Easy to use service and great for the planet too.

26 luglio 2023
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Risposta di HIRESTREET

Hey Samantha,

We really appreciate you leaving us a review - so grateful for all our community doing their bit to reduce fashion consumption!

Making small changes together can make all the difference.
Lots of love,

Hirestreet xx

Valutata 5 stelle su 5

My go to place for any event wear!

My second hire for an event outfit! Was so happy with the dress - I am able to be more daring with choices and I am thrilled with the compliments I have received and also the requests to know where the dresses are from!! Customer service is always fab, communication is great!

29 luglio 2023
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Risposta di HIRESTREET

Hi Nic,

Thanks so much for your review and we are so happy to hear you have loved your recent event rentals!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Hirestreet is such a great service

Hirestreet are easy to use. Parcel arrived in time for me to wear one of the outfits I chose and I got rental credit for the one I didn’t wear. Easy to return too!

24 giugno 2023
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Risposta di HIRESTREET

Hi Lorna,

Thanks so much for sharing your feedback and review.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Fabulous service

Fabulous service, highly recommend

21 luglio 2023
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Risposta di HIRESTREET

Hey Bee,

Thanks so much for leaving a review - we are so grateful.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Exchange and date change

I ordered my dresses for a wedding but due to not being able to attend I needed to exchange them for another event on another date and obviously different style dresses. Lucy did this for me with no bother. She replied back to me quickly. So happy with this service. Thank you so much 😊

24 luglio 2023
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Risposta di HIRESTREET

Hi Angela,

Thanks so much for taking the time to leave us a review and we are so pleased to read how impressed you are with our service, I will let the team know!

Happy renting xx

Valutata 3 stelle su 5

I have hired a lot of outfits from Hire…

I have hired a lot of outfits from Hire street and they've always been wonderful. I just wanted to point out to others so you don't make the same mistake that I did. If you use the offer codes i.e 2 dresses for £35 you do not get rental credit when you return them, which I only just realised when I wondered why the 3 dresses I returned due to the events being cancelled, were not refunded and checked the help section. It has put me off ordering again now so be aware if there is a chance your event might get cancelled don't use the offers.

14 luglio 2023
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Risposta di HIRESTREET

Hi Sadie,

Sorry to read this has been a disappointing experience recently.

These discounted offers are such great savings which means they are not eligible for rental credit and we try to be as transparent as possible with these T&Cs clearly stated across our website, in our FAQs and at checkout, but we appreciate your feedback and our team have reached out today to help.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Great quality products

Great quality products, with a variety of colours and sizes. Products always arrive on time if not before the arrival date. Really simple to send back, they provide packaging and a sticker and all you do is hand over to local post office on day it's due back. I love that the clothes are re worn and shared amongst people. A great way of being environmentally friendly whilst also trying new outfits. All packaging is recycled too. The staff have been very responsive. I've used hire street on 4 occasions over the past year and had a really positive experience each time!

17 luglio 2023
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Risposta di HIRESTREET

Hi Lucy,

Thanks so much for your review, we are super grateful for your feedback and love that to hear you are a repeat renter too!

We're obsessed too!

Love Hirestreet xx

Valutata 5 stelle su 5

My favourite company

This is my fourth time ordering from Hire Street now and I couldnt recommend it anymore. The choice of brands is fabulous, great rental prices, quick delivery and the best customer service.

I also love how you can now buy your outfit!

My go to shop for all occasions.

Thank you x

3 luglio 2023
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Risposta di HIRESTREET

Hey Claire,

Thank you so much for your fab review and we are thrilled to hear you're a return customer, we love innovating and building on our offers.

We can't promise everything can be sold, but great to hear you love this new feature!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Excellent service

Excellent service. Dress came early and looked new. Easy and simple returns and great, fast response from customer service when I had a query.

1 luglio 2023
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Risposta di HIRESTREET

Hey Nina,

Thanks so much for leaving us a review and great to hear your queries were dealt with quickly and efficiently too!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

The only way to get ready for special events

I've been using Hirestreet for all events and weddings in the last couple of years. The outfit choices and prices are way better than any other shopping experience and their customer support is top notch.

7 luglio 2023
Non scritta su invito
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Risposta di HIRESTREET

Hey Alina,

Thanks so much for leaving us a review and taking the time to share your experience.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

My go-to for special occasion outfits

I love Hirestreet! They have loads of lovely clothes to choose from and stock some designers I've never heard of, which means I see things I never would have otherwise. I wear clothes I couldn't afford to buy to events and I'm not left with dresses I've only worn once hanging in my wardrobe gathering dust. And it's good for the environment! The process of hiring and returning is always smooth and easy. I can't fault it!

1 luglio 2023
Non scritta su invito
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Risposta di HIRESTREET

Hi Sinead,

Thanks so much for taking the time to share such great feedback, we are so happy to hear you have loved your rentals with Hirestreet and look forward to seeing what you choose next from our fantastic range of deisgners and brands!

Lots of love,
Hirestreet xx

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