Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

I love Hirestreet, they have such a great range of clothes for really good prices. It is so simple to order/return and I've worn some things that are amazing!! My only wish is they didn't use Evri f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hirestreet has excellent customer service - any time I have had an issue, the kind customer service reps have resolved the issue quickly and professionally. The team makes it easy to rent 5 items per... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

799 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(799)

50 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I love Hirestreet

I love Hirestreet! I rented 5 items for a recent work trip to Paris, rather than having to invest in buying things I would hardly wear again. The items arrived very quickly and all fitted perfectly.
I loved 1 item so much that I enquired about buying it. The response from Lucy was super fast including an offer to buy and a link to make payment. The process was really easy and I now own something I never would have purchased (its camel coloured cashmere and I have 2 young children!) but absolutely love.

In short I am now a massive convert to rental because of my experience with Hirestreet.

26 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Laura,

We are so grateful for your glowing feedback and we love the idea of your rentals accompanying you on a Parisian adventure!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Excellent all round

Excellent all round, fabulous clothes very responsive staff all very eager to help clothes arrived quickly and looking brand new label enclosed for easy return plus you get high end dresses costing hundreds for, in my case, £30 (some are more expensive some are less it depends what you choose m) true to size and I got tons of compliments 😀

14 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Deborah,

Thanks so much for your review!

We look forward to welcoming you back for your next rental order.

Love,
Hirestreet xx

Valutata 5 stelle su 5

brilliant company who will go out of…

brilliant company who will go out of their way for you. I have used Hirestreet twice now and have loved the clothes and found the company to be very responsive.
The returns are easy

4 novembre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Lisa,

Love your review - I've shared with our Customer Experience team.

Great to hear you've found everything super easy to use.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Great service for any event!

1st time using the service and will never look back for any events. Attended a black-tie wedding. Great value for money to rent and return a dress £10. Bargain!
Dress arrived very promptly within 2days of ordering. And lengthy 15days to rent, bonus.
Size true to description.
Return was quick and easy, keep your brown bag and pre printed returns label.
Simple.
Will be recommending to others.

21 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Paula,

Thank you so much for leaving such a descriptive review, we know our community really appreciate the importance of 5/5 reviews and we are so grateful for your kind words!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

I’m raving about it to family and friends

I think this is a fantastic service; having the prepaid returns label in the original packaging really helped me, too. My email correspondence with the team has also been great, they made sure I fully understood the process, loved the dresses (two, true to size) and will be using this rental service again!

31 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Jade,

Thanks so much for your review - we really appreciate you taking the time to share your experience.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

I love hirestreet

I love hirestreet! Been renting for almost a year now. I never had a problem. Its very easy and quick process and whenever im out I'm wearing different dresses all the time thanks to hirestreet.

30 ottobre 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Dolma,

Thank so much for your review, we really value your orders and hope we can welcome you back for many more!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Great service…

I really like the idea of renting items, especially for someone like me who prefers wearing new dress on every occasion it is a great service. Huge choice and very friendly customer service. Very speedy response.
And in addition in case if you fell in love with the item you rented there is an option to buy it and keep it.
Definitely recommending to try.

31 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Katie,

We love that we can now offer the chance for our community to buy their rental, especially love this if you've rented previously and know you'll continue to wear it!

Great to hear you love our choice and service - looking forward to seeing what you rent with us next.

Love,
Hirestreet xx

Valutata 5 stelle su 5

The only clothes renting site I will use!

I’ve ordered from Hirestreet consistently now for the past 4 months and I’ve always had a pleasant experience. Not to mention there are some beautiful clothes to choose from! I tell everyone about Hirestreet and will always rent my occasion outfits from here.

There was an issue with one of my orders in that the dress I ordered for my birthday party was no longer able to be hired. Lucy made me aware months prior and gave me a choice to replace it. She was absolutely lovely and my emails were replied to so quickly and resolved. Hirestreet, please keep it up because there aren’t many clothes renting brands out there that do it like you do. You have a customer forever.

1 novembre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Caroline,

We are so thankful for your review and appreciate your feedback as we look to offer the best service and ultimately the most diverse range of rental outfits.

We love having you!

Love,
Hirestreet xx

Valutata 5 stelle su 5

amazing customer service

The customer service was amazing and went above and beyond.

31 luglio 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Nia,

Thanks for making our day!

So thrilled to read your review and sharing your compliments.

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Can’t fault it

Have used this service three times now and I have absolutely loved it. Gorgeous outfits usually way out of my price range at my fingertips, as well as being sustainable which is a real plus for me as I have quit buying new sequins or other new plastic materials/fabrics.

The only issue I had was sizing but that was easily solved by ordering well ahead of time, trying it on, then if it doesn’t fit you can send it back for rental credit to use when reordering for the actual event. I only had to do it once to know my size for future orders.

Excellent and friendly customer service. Can’t wait to find my next outfit!!

19 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Joanna,

Thanks so much for your review, we love offering a new option to those wear-one-time-sequin outfits you might avoid buying outright.

A girl still needs to shine!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Really great first experience using hirestreet

Really great experience using hirestreet. It was absolutely seamless and so easy to send and receive a gorgeous outfit.

I hired a dress for a black tie gala event and received so many compliments! I've told nearly everyone I know about hirestreet.

I love the fact it's a sustainable solution to fashion. What a fabulous business model and I hope we can all help to support it.

I've already put in my next order x

5 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Vicki,

Brilliant - glad to hear you've booked with us again so soon!

Lots of love,
Hirestreet xxx

Valutata 5 stelle su 5

Excellent service

I've hired dresses from Hire Street for various black tie events and more recently a wedding. They deliver on time and the customer service team are super prompt and helpful on emails when I've needed to amend an order. I highly recommend!

12 ottobre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Thembe,

Lovely to read your review and thanks for recommending us - see you back renting with us soon!

Lots of love,
Hirestreet xx

Valutata 5 stelle su 5

Overall very helpful and friendly!

Overall very helpful and friendly, even when something went wrong with my order (through no fault of their own) they quickly rectified the situation in a friendly manner! Thank you!

27 settembre 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Ceira,

You're so welcome!

Thanks for your kind words, it means a lot!

Love,
Hirestreet xx

Valutata 5 stelle su 5

Loads of helpful reminders about the…

Loads of helpful reminders about the delivery and return dates, really clear instructions. Everyone was asking about my birthday outfits!

27 settembre 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Tiffany,

Love this review, we are so glad you find our reminders and instructions clear and easy to follow.

Looking forward to seeing what you rent for your next occasion!

Love,
Hirestreet xx

Valutata 1 stelle su 5

Would not buy again - customer service is good

I ordered four months in advance for a dress and then received an email a few months later saying it wasn’t available, so I chose an alternative dress. One day before delivery I received another email (for the same order) saying my dress wasn’t available again and I needed to chose a new one again… I don’t feel like 24 hours is enough time, especially as I couldn’t find a dress I then liked from the short notice and what was left in stock. Customer service was good and gave me a full refund, but based on security of knowing if you’ll have the product on time for your event, I wouldn’t order from them again. The stress is not worth it!

27 settembre 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Olivia,

We are gutted to hear this issue happened - twice on your order.

The nature of rental means we are allowing outfits the chance to be worn multiple times, but sometimes this means outfits arrive back with us in a state we're not comfortable renting out again to the next customer so need to remove from circulation.

We hate to disappoint and always try to offer a replacement where we can with as much notice as possible but sometimes with dresses booked back to back the timeframe for notice is quite close to the next order and we're sorry this was the case on this occasion.

So grateful that you found the service good, our team work hard to check orders due for delivery to ensure they can be sent.

Thanks again,
Love,

Hirestreet xx

Valutata 4 stelle su 5

Really easy experience so far using…

Really easy experience so far using HireStreet, dresses arrived ahead of time and are as pictured. Only problem is there is a slight snag/fuzzy patch on one dress which is noticeable so I won't be choosing to wear that one, and dresses arrived in one paper bag all together, not individually wrapped - better for the planet but felt a bit like a jumble sale when I opened the paper bag. Still great though and will definitely use HireStreet again.

27 settembre 2023
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Anna,

Thanks for your honest review

We are trying to make sustainable fashion more accessible by enabling our customers to rent amazing outfits for a fraction of the retail cost.

Due to the nature of rental, items may display minor damages, but these should not affect the wearability, we want to increase the number of wears an outfit can have to prevent so much from being sent to landfill.

Not every outfit can be brand new as they will be worn by other renters like yourself, but be assured that each garment goes through our specialised sustainable washing technology to make sure it’s in the best condition for the next renter, including ozone chambers and ozone washing machines.

We hope you requested rental credit where eligible for the outfit which was unsuitable this time.

We also make an effort to reduce our use of one-use disposable packaging so use these mailer bags to be more environmentally conscious but appreciate your feedback.

Thanks again.

Love,
Hirestreet xx

Valutata 5 stelle su 5

Beautiful high quality dresses at a fraction of the cost and better for the environment

I found Hirestreet because I was looking for a sustainable way to provide my bridesmaids with dresses. Weddings can cause a lot of waste and environmental damage and so I wanted to rent dresses instead of buying them for single use. Hirestreet offered a variety of beautiful dresses one of them in particular ( Asos Design Bridesmaid Cami Pleated Tulle Maxi Dress In Rose Pink ) was absolutely stunning. The dress was incredibly flattering on all of my bridesmaids. To buy the dress would’ve been £80 however I was able to rent it out a fraction of the cost without causing any waste. When I wanted to return the dresses, I was granted rental credits to re-order the correct sizes within 20 minutes of posting the package back. I will certainly be using Hirestreet again and recommending it to everyone whether for weddings or other formal occasions.

2 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

The best rental experience

I’ve ordered a few times from Hirestreet and I love everything about the compan. The concept, outfits themselves and using photos of real people so you can see how the clothes will look before ordering. I’ve just placed an order ready for Christmas/NYE time as I can see they’ve changed the pricing for the better compared to my previous orders! This is going to make me order even more than, so simple to rent and return and always gorgeous clothes in great condition.

1 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Cancelled my order 2 days before my event

This was my first time hiring a dress and my first time using this company to do so. I got an email 2 days before my event telling me the dress was not available and to pick three other choices. I received an email the following day stating those dresses were now not available either leaving me with no time to buy a dress for my event. I’m frustrated because I thought this may be my new alternative to buying a dress for every occasion. I booked the hiring of the dress at the start of this month so I’m disappointed issues have cropped us so close to my date. I wouldn’t use this service again.

21 settembre 2023
Non scritta su invito
Logo di HIRESTREET

Risposta di HIRESTREET

Hi Emma,

We are so sorry to read your disappointment in our services recently.

We try hard to keep our availability as accurate as possible, but cannot account for previous customers returning items late and/ or damaged close to future orders which is out of our control.

We are so sorry you feel this has dampened your enjoyment of rental, I know the team did the best they could to offer a replacement and instead provided full compensation when we could't find any alternatives this time.

We hope you give rental a second chance, we take your feedback on board and hope to improve in the future.

Love,
Hirestreet xx

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più