I ordered several styles of Cuddl Duds camisoles, a couple of which would arrive in a week’s time. Everything showed up as scheduled, in protective packaging, in our rural mailbox. HerRoom is a great... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Easy to navigate site. The color options weren’t completely accurate - I ordered a color which showed darker than another I have ordered previously … but it’s actually lighter. No worries - I can u... Leggi di più
L'azienda ha risposto
The information on the site as well as specifics from Tomina have made my bra shopping so easy. I no longer have to deal with fitting rooms, dressing and undressing to find another style or size that... Leggi di più
L'azienda ha risposto
My wife ordered 2 bras in light colors and received 2 black bras. It's possible that the order defaulted to black because the light colors don't exist. I found out later. To top it off I talked with a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Free Shipping! HerRoom is your complete source for lingerie, bras, panties, thongs, underwear, and foundations. Plus sizes, girdles, slips, and sports bras are just a click away.
Informazioni di contatto
8941 Empress Row, 75247, Dallas, Stati Uniti
- 214-838-5955
- HerTrust@herroom.com
- www.herroom.com
4,1
Molto buono
2713 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di HerRoom
We’re sorry to hear the item didn’t arrive in the condition you expected—that’s certainly frustrating.
A return label was provided, and we see the package is currently on its way back to us. Once it arrives at our facility, it will go through our standard inspection process and a replacement or refund will be issued promptly.
If you’d like to check in on the status at any point, our team is happy to help. We appreciate your patience while the return is in transit.
The underwear was as expected
The underwear was as expected, I received it in a timely manner I’m satisfied with the transaction
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear everything arrived as expected and that the delivery met your timing needs.
We appreciate your feedback and are pleased to know you’re satisfied with your purchase. We hope to serve you again in the future.
Risposta di HerRoom
We understand how frustrating that experience must have been, especially when you were simply trying to make an exchange.
Our exchange option is handled through the return process by selecting “exchange” as the resolution when initiating the return. That said, we recognize this may not feel as intuitive as it should, and we’re actively working to make that process clearer and easier to navigate.
If you still need assistance with an exchange, our customer service team is always happy to help guide you through the process or explore options with you directly.
We appreciate your feedback—it’s helpful as we continue improving the experience.
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear you’re happy with the quality of the product and that everything was handled quickly from response to delivery.
We appreciate your feedback and hope you continue to enjoy your purchase!
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear you’re enjoying the products and found the ordering process easy.
It’s also great to know the return process was smooth for you. We appreciate your feedback and hope to continue providing a positive experience.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear you’re enjoying the range of products we offer and that your order arrived quickly.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
I ordered 2 bras
I ordered 2 bras, same style, same size but different colors (black, nude). One fits perfectly like the one I purchased at a retail store, the other is much smaller across the back. Incidentally, the one I purchased at the retail store is also the color that does not fit well. Otherwise, I was very happy with the prompt response to my order, and the ease of ordering. I would have given a 5 if not for the difference in sizing which I do not blame on HerRoom.
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear the ordering process was smooth and that your order arrived promptly.
We understand how frustrating it can be when the same style fits differently between colors. Variations can sometimes occur due to differences in dyes and how fabrics are finished, which can affect the feel and fit slightly. Over time, bras will also relax with wear, but they should feel comfortable from the start.
If you’d ever like assistance finding the best fit across colors or styles, our resources and fit guidance are always available. We appreciate your thoughtful feedback and hope to continue providing a positive experience.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear you’re pleased with the product.
We appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
Including all Women,Not just women to…
Including all Women,Not just women to size 18 or 20. I have tried for a very long time to find a place that sells personals,like bras and panties that was in my size ! 😄 Thank you for letting all women feel special. I am very happy with my purchases.
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re so glad to hear you’ve been able to find sizes that work for you and feel comfortable in your selections.
Offering a broad range of sizes is something we take seriously, and it’s meaningful to know that it’s made a difference for you. We appreciate your kind words and are happy to hear you’re enjoying your purchases.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear everything in your order was just as expected.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
Easy to navigate but color misleading
Easy to navigate site. The color options weren’t completely accurate - I ordered a color which showed darker than another I have ordered previously … but it’s actually lighter.
No worries - I can use the lighter later this year. But, would have liked to receive what I thought I ordered based on the color palette.
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear the site was easy to navigate and that your order process went smoothly.
We understand how disappointing it can be when a color appears differently than expected. Variations can sometimes occur due to screen settings and how colors are displayed online, as well as differences in manufacturing.
We appreciate your understanding and your helpful feedback, as it’s valuable in improving how products are ներկայացed. We hope you’re able to enjoy the item when the timing is right and look forward to serving you again.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear the ordering process was easy and that your delivery arrived quickly.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
Your return process is bad
8 aprile 2026
Risposta di HerRoom
We’re sorry to hear the return process didn’t meet your expectations. We understand how important it is for this to feel simple and straightforward.
Our return system is designed to give customers options, including using a prepaid label or their own shipping method, with clear steps provided when initiating a return. That said, we recognize there’s always room to improve clarity and ease of use.
We appreciate your feedback and will share it with our team as we continue working to make the experience better.
It was exactly what I ordered
It was exactly what I ordered, description was perfect. It arrived on time!
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear the item matched the description and that everything arrived on time.
We appreciate you taking the time to provide your feedback and hope you continue to enjoy your purchase!
Only complaint I have is that you all…
Only complaint I have is that you all no longer enclosure return labels.
7 aprile 2026
Risposta di HerRoom
Thank you for your feedback—we’re glad to hear that was your only concern.
We’ve moved to a self-service return process, which allows customers to choose the return method that works best for them rather than automatically including a label in every package. Return labels are still available through our returns portal and can be generated at any time if needed.
We appreciate you sharing this, and we understand that changes like this can take some getting used to. If you ever need help with a return, our customer service team is always happy to assist.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear your order was processed and delivered quickly.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
Fine Merchandise
It was a fine experience. You kept me in touch with reports on the progress of my purchase, It even arrived two days earlier than first anticipated. I also appreciate the fact that you carry a brand of lingerie that I have used for years. Many thanks.
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear you felt well informed throughout the process and that your order arrived even sooner than expected.
It’s also great to know you were able to find a brand you’ve trusted for years. We appreciate your feedback and are pleased we could provide a positive experience.
Risposta di HerRoom
We’re sorry to hear the shipping felt slower than expected—that can definitely be frustrating.
We aim to process and ship orders as quickly as possible, but delivery times can vary depending on the shipping method selected and carrier transit times once the package leaves our facility.
We appreciate you sharing your feedback, as it helps us continue improving both our processes and how we communicate timing expectations. If you ever need an item by a specific date, expedited shipping options are available at checkout.
Wonderful product and service!
10 aprile 2026
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear you’re pleased with both the product and the service.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
I still haven't received a refund for…
I still haven't received a refund for the item that came wrong and I still haven't been able to fix it
6 aprile 2026
Risposta di HerRoom
We understand how frustrating it is to be waiting on a refund while also trying to resolve an issue with your order.
A return label was provided, and we can see the package is now on its way back to us. Once the item arrives at our facility, it will go through our standard inspection process and a refund will be issued promptly.
If you still need help with selecting the correct item or placing a replacement order, our team is always happy to assist.
We appreciate your patience while the return is in transit.
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