I ordered several styles of Cuddl Duds camisoles, a couple of which would arrive in a week’s time. Everything showed up as scheduled, in protective packaging, in our rural mailbox. HerRoom is a great... Leggi di più
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Easy to navigate site. The color options weren’t completely accurate - I ordered a color which showed darker than another I have ordered previously … but it’s actually lighter. No worries - I can u... Leggi di più
L'azienda ha risposto
The information on the site as well as specifics from Tomina have made my bra shopping so easy. I no longer have to deal with fitting rooms, dressing and undressing to find another style or size that... Leggi di più
L'azienda ha risposto
My wife ordered 2 bras in light colors and received 2 black bras. It's possible that the order defaulted to black because the light colors don't exist. I found out later. To top it off I talked with a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Free Shipping! HerRoom is your complete source for lingerie, bras, panties, thongs, underwear, and foundations. Plus sizes, girdles, slips, and sports bras are just a click away.
Informazioni di contatto
8941 Empress Row, 75247, Dallas, Stati Uniti
- 214-838-5955
- HerTrust@herroom.com
- www.herroom.com
4,1
Molto buono
2713 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I ordered several styles of Cuddl Duds…
I ordered several styles of Cuddl Duds camisoles, a couple of which would arrive in a week’s time. Everything showed up as scheduled, in protective packaging, in our rural mailbox. HerRoom is a great source for ladies intimate clothing.
1 aprile 2026
Bra was incredibly uncomfortable
Bra was incredibly uncomfortable. The refund policy required a lot, but I got it, even though I had to pay to return the bras.
2 marzo 2026
I ordered 2 bras in light colors and…
My wife ordered 2 bras in light colors and received 2 black bras. It's possible that the order defaulted to black because the light colors don't exist. I found out later. To top it off I talked with a smart alec when trying to return them and get a refund. She insisted I would pay $7.50 for return shipping. Her Room disappointed.
8 aprile 2026
Risposta di HerRoom
We’re sorry to hear this experience was frustrating, and we understand how it could be disappointing to receive something different than expected.
Orders are processed and shipped based on the selections made at checkout, including color and size as confirmed in the order summary. That said, we recognize that color availability and selection can sometimes be unclear, and we’re always working to make that as straightforward as possible.
Regarding the return, our policy is that return shipping is not included, and the $7.50 fee applies when using our prepaid label option. This is outlined during the return process so customers can choose the option that works best for them.
We’re also concerned to hear about the interaction with our team, as we expect all communication to remain professional and helpful. If you’re open to it, we’d be happy to review your order and assist further to ensure everything is resolved appropriately.
I am shocked and disappointed to tell…
I am shocked and disappointed to tell you that one of the two shirts that I ordered has already – after one washing – developed small holes in the front.
I will not be re-ordering…
10 aprile 2026
Risposta di HerRoom
We’re sorry to hear the item didn’t hold up as expected after washing—that’s certainly frustrating.
We do want to be transparent that wear or damage occurring after laundering isn’t something covered under our return policy, as returned items must be in original, unworn condition to be eligible for a refund. That said, we always recommend following the care instructions closely, as some lighter fabrics can be more delicate.
We appreciate you sharing this feedback, and we’ll be sure to pass it along to the manufacturer for review.
The Fruit of the Loom high cut briefs…
The Fruit of the Loom high cut briefs in heather colors are worth the purchase. I replace my briefs every few years. These are the same product I am setting aside. These fit, with the leg cut giving opportunity for workouts without chafing or binding. A bargain brand with good products. And the colors are so nice.
12 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience with these briefs. It’s great to hear they’ve been a reliable choice for you over time and that the fit and comfort continue to meet your needs—especially during more active moments.
We’re glad the design and color options have stood out as well. Finding everyday essentials that balance comfort, function, and value can make a real difference.
We appreciate you taking the time to provide your feedback and hope you continue to enjoy your selections!
Extremely happy with my purchase
13 aprile 2026
Risposta di HerRoom
Thank you for sharing your feedback. We’re glad to hear you’re so happy with your purchase and that everything met your expectations.
We appreciate you taking the time to let us know and hope you continue to enjoy your items!
The website was very easy to navigate
The website was very easy to navigate, and my order arrived just as I ordered and right on time. HerRoom carries a wonderful selection of underwear, socks, and bras.
13 aprile 2026
Risposta di HerRoom
Thank you for taking the time to share your experience. We’re pleased to hear the website was easy to navigate and that your order arrived accurately and on time.
It’s also great to know you’re enjoying the selection across categories. We work to offer a wide range of styles so customers can find what suits them best.
We appreciate your feedback and hope you continue to enjoy shopping with us.
I’m very satisfied with my order
I’m very satisfied with my order. It was delivered in a timely manner.
13 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear your order arrived on time and that you’re satisfied with your purchase.
We appreciate you taking a moment to provide your feedback and hope to serve you again in the future.
The knee high stockings are made very…
The knee high stockings are made very nice. Looks like a stocking and not an opaque sock for a dressy pants suit. Very simple to.order and came quickly!
13 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear the knee-high stockings met your expectations and provided the look you were hoping for with dressier outfits.
It’s also great to know the ordering process was simple and your package arrived quickly. We appreciate your feedback and hope you continue to enjoy your purchase!
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear your order arrived promptly and that you’re happy with your products.
We appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
easy to order
easy to order, exactly what I wanted, arrived fairly quickly in good shape.
13 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad to hear the ordering process was easy and that everything arrived as expected and in good condition.
We appreciate your feedback and hope you continue to enjoy your purchase!
Risposta di HerRoom
Thank you for your feedback. We’re pleased to hear you’re happy with the quality of your purchase and that your order arrived promptly.
It’s also great to know our communication met your expectations. We appreciate you taking the time to share your experience and hope to serve you again in the future.
Delivery much later than promised.
8 aprile 2026
Risposta di HerRoom
We’re sorry to hear the delivery didn’t meet your expectations—that’s understandably frustrating when timing is important.
Our records show that your order shipped promptly after it was placed and was delivered within standard transit timeframes. Orders using our free shipping option follow standard delivery speeds, which can take a few additional days once in transit with the carrier.
For customers who need an item sooner, we do offer expedited shipping options at checkout for faster delivery.
We appreciate your feedback and will continue working to ensure delivery expectations are as clear as possible. If there’s anything further we can assist with, our customer service team is always available.
I like the product I received
I like the product I received - a brand I've liked for years. I did not like how long it took to arrive. I was told it was out of stock and given a time frame - but it was frustrating to have to wait so long. This is not really a problem with Her Room - it was a supply issue from another company. I did get regular updates and prompt responses to my queries from Her Room, which I appreciated. But 3 months to fill an order is a long time.
10 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience—we’re glad to hear you were happy with the product itself and that it’s a brand you’ve trusted over time.
We completely understand how frustrating a long wait can be. When items are on preorder, the estimated ship dates are provided by the manufacturer and can sometimes be extended beyond the original timeframe. That said, we know a three-month wait is not ideal.
We do our best to keep customers informed along the way, so we appreciate you noting the updates and communication from our team. Your feedback is valuable, and we’ll continue working to set clear expectations and provide timely information when delays occur.
Thank you again for your patience and for shopping with us.
Repeat customer says it all.
9 aprile 2026
Risposta di HerRoom
Thank you for your continued support. We’re glad to have you back and truly appreciate your loyalty.
It means a great deal to know you’ve chosen to shop with us again, and we look forward to serving you in the future.
Her Room has my size no matter what it…
Her Room has my size no matter what it is. I use to use Lady Grace, but they decided to only deal with folks with breast cancer. So I was no long able to buy bras in my size from them. Her Room, has the size I need and the bras are delivered and they fit.
8 aprile 2026
Risposta di HerRoom
Thank you for sharing your experience. We’re glad you’ve been able to find the sizes you need and that your orders have arrived with a good fit.
Having consistent access to a wide range of sizes is important, and we’re pleased to be able to offer options that work for you. We appreciate you choosing to shop with us and look forward to continuing to serve you.
Risposta di HerRoom
Thank you for your feedback. We’re glad to hear your order arrived so quickly after it was placed.
We appreciate you taking the time to share your experience and hope you continue to enjoy shopping with us.
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