Hayes and Jarvis arranged a tour to Japan in 2025, which went smoothly baring a few unforeseen hiccups along the way. We are planning to visit Japan again in 2017, and we are using Chris Cook the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... Leggi di più
L'azienda ha risposto
Five star+ service - Excellent service and communication from Jane Bassil. After explaining everything I hoped for our trip to South Africa, Jane came back with a detailed itinerary and recommendation... Leggi di più
L'azienda ha risposto
This is the fifth time we have booked a long haul holiday with Hayes and Jarvis and the senior co ordinator ( Thidara Udomritkul), assisting with the planning was excellent. She took time to understan... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Scritti dall'azienda
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Informazioni di contatto
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, Regno Unito
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5,0
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The custom made itinerary looks great
Expert advice from James in planning our bespoke trip to Australia and New Zealand for 2026. Professional and friendly, he listened to what we wanted, offered good, detailed advice so we can get the most out of our time there.Looking forward to the trip next year.
3 ottobre 2025
Risposta di Hayes & Jarvis
Dear Julie,
Thank you for your fantastic review! We are so pleased to hear that your travel consultant was able to provide valuable expert advice while planning your bespoke trip to Australia and New Zealand.
It's brilliant to know that your experience with him was so positive. We are all incredibly excited for your adventure to begin next year!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent service and personalised experience
I have dealt twice with Bethany Coombs who takes time to get to know her clients, their interests and what is important to them. She the delivers a tailored experience options which can be further amended. The options provided are wide and cover a range of activities with time also to enjoy the location. Highly recommended.
19 ottobre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Kevin,
Thank you for your brilliant review! It’s wonderful to know that Beth took the time to truly understand your interests and priorities. We are delighted that she was able to deliver options that could be further adjusted, ensuring that your final itinerary was perfect.
We appreciate your high recommendation!
Warm regards,
Francisco U
Guest Relations Specialist
Great service from Chris who was very…
Great service from Chris who was very patient and accommodating. The booking on the website was not as straight forward as it could have been which is the only reason I didn’t give 5 stars.
17 ottobre 2025
Exemplary service from Hayes and Jarvis
The team at Hayes and Jarvis are exceptional. They offered expert advice at the planning stages, provided lots of options to meet our desires and they provided the perfect itinerary in full consultation with us!
When travelling, all planned activities went extremely smoothly and the team were on hand to offer advice and reassurance should that be required. We would have no hesitation. In recommending Hayes and Jarvis for your special trip!
30 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Hazel,
Thank you for your fantastic review! We are absolutely thrilled to hear that your experience with our team was exceptional.
It's brilliant to know that we provided expert counsel and a wide array of options during the planning stages, resulting in a perfect, bespoke itinerary created through close collaboration. We are delighted that all your scheduled activities went flawlessly and that our team was readily available to offer guidance and support throughout your trip.
We truly appreciate your strong recommendation for organizing a special holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis should be proud of…
Hayes and Jarvis should be proud of both James and Megan who between them arranged a fabulous holiday and in Megan's case was available during the whole holiday, helping with issues and ensuring we had a great time. I wouldn't look elsewhere now.
7 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Bob,
Thank you for your brilliant review! We are so proud to hear your high praise for both James and Megan.
It's wonderful to know that James arranged an amazing holiday and that Megan was available throughout your trip, ensuring you had a great time. We are delighted to have earned your trust and appreciate you saying you wouldn't look elsewhere now!
Warm regards,
Francisco U
Guest Relations Specialist
The itinerary looks fabulous
The itinerary looks fabulous. Lots of good advice from the suggestions I made and everything has been covered from what I requested. Really looking forward to our adventure to Canada. Carys has been amazing.
15 agosto 2025
Risposta di Hayes & Jarvis
Dear Jane,
Thank you for your brilliant review! We are so pleased to hear that your itinerary looks fabulous.
It's wonderful to know that Carys has been amazing, offering excellent advice and ensuring everything you requested was covered. We are delighted that we could create the perfect plan for you and are so excited for you to embark on your Canadian adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent travel planning!
Jane has made the planning for our trip fun and exciting. She has had excellent recommendations and really tailored our trip to our preferences.
2 ottobre 2025
Non scritta su invito
No hard sell, listened from start to finish!
No hard sell, listened to what I wanted and the budget I had and worked around that. Everything was perfect from start to finish, Jan and Meghan were fantastic throughtout the whole process! Would definitely book through Hayes and Jervis again without hesitation!! I can’t recommend them highly enough!
20 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Clo,
Thank you for your brilliant review! We are delighted to hear about your experience with us.
We're thrilled to know that we tailored your trip to your precise requirements, ensuring the entire process was free of any pressure. It is wonderful to know that the whole experience, from beginning to end, was flawless.
We will certainly pass on your high praise to Jan and Meghan for being fantastic throughout. We are grateful for your strong recommendation and look forward to organising your next trip!
Warm regards,
Francisco U
Guest Relations Specialist
Everybody listened and then provided…
Everybody listened and then provided the holiday I wanted
30 settembre 2025
Non scritta su invito
The best experience ever......
If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!!
The best holiday we have ever taken.......pure emotion, top quality service, sights to make you cry, moments of wonder, superb people, nothing too much trouble. The whole trip was geared to provide us with the best experience possible, and boy, did it deliver!!!
16 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Darren,
Thank you for your brilliant review! We are absolutely thrilled to hear that your safari was the best holiday you have ever experienced.
It is wonderful to know that we provided expert advice and seamless connections, ensuring the entire trip was trouble-free. We are delighted that the journey delivered such incredible, emotionally moving moments and sights of wonder.
We take immense pride in providing top-quality service, ensuring that everything was effortless, and that your trip was meticulously planned to provide the best possible experience. We appreciate your strong recommendation and look forward to helping you organise your next unforgettable holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Great !!
great knowledge and helped us with the different options to create the best holiday for us
24 settembre 2025
Fabulous Sri Lankan experience
Hayes and Jarvis arranged our multi destination trip to Sri Lanka and I have to say that they did a fantastic job! Every aspect of the holiday was perfect. Thank you H&J!
10 settembre 2025
Non scritta su invito
A great Holiday
A great Holiday, all destinations carefully thought about to give a feel of the Canadian Maritimes. Having a Travel Co-ordinator on the same time zone is a great idea in times of difficulties. we had a minor hiccup which was sorted out straight away. Staff in UK are very helptoo
26 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Nigel,
Thank you for your brilliant review! We are delighted to hear you had a great holiday.
We are so pleased that you found our system of having a Trip Coordinator in the same time zone so useful; it ensures any minor issue is resolved immediately. It is also wonderful to know that our UK staff were incredibly helpful.
We appreciate your feedback and look forward to organising your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great service at every step
Great service from the planning stage to the very last minute of the holiday .
3rd time using for a Far East tour that was tailored exactly to our needs - with additional suggestions that enhanced a great trip !
A local contact is used that checks in at all stages and can be contacted quickly with any queries . Would highly recommend!
1 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Louise,
Thank you for your brilliant review! It's wonderful to know that you experienced exceptional service from the initial planning stages right through to the very end of your holiday. We are delighted that we successfully crafted an itinerary that perfectly suited your requirements and included additional suggestions to enhance your trip.
We also appreciate you highlighting the role of our local contact, who provides swift assistance and checks in throughout your journey. We are grateful for your recommendation and look forward to helping you organise your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great service
Chris Smith provided clear and prompt information including several options for us to choose from.
It was seamless and quick and we look forward to our holiday in the Maldives
22 settembre 2025
Professional and helpful
Excellent information provided about a safari & beach holiday
16 settembre 2025
If you're looking for a bespoke trip…
If you're looking for a bespoke trip organised with the minimum of fuss, backed by a reliable support network of trip advisors, Hayes and Jarvis are the people to trust. Their service takes the stress out of travel planning and ensures every detail is covered. You will feel completely supported from start to finish.
16 settembre 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Flora,
Thank you for your fantastic review! We are so pleased to hear that you found our service takes the stress out of planning a holiday. We truly appreciate you acknowledging our efforts in ensuring every single detail is covered. We look forward to helping you plan your next holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Great customer service
Great customer service. Tayla was attentive and knowledgeable and helped refine the perfect holiday for me and my family.
11 settembre 2025
Hays & Jarvis put together a trip of a…
Hays & Jarvis put together a trip of a lifetime for us across Bali and Singapore, and everything was seamless from start to finish.
In Bali, we stayed at the Maya Ubud, where the peaceful setting among jungle and rice terraces gave us the perfect chance to relax and connect with the beauty of the island. The Oberoi was pure beachfront luxury — incredible service, stunning surroundings, and a resort experience we’ll never forget.
From there, we finished in Singapore at the Fullerton, right on Marina Bay. The location couldn’t have been better, the rooms were excellent, and we loved being able to walk out and explore the city so easily.
Every detail of the trip was handled perfectly by Hays & Jarvis, making the whole experience stress-free and unforgettable. Apart from one small hiccup with our airport transfer on the way home, everything exceeded our expectations. We wouldn’t hesitate to recommend Hays & Jarvis to anyone looking for a holiday that’s truly special
30 agosto 2025
Non scritta su invito
Risposta di Hayes & Jarvis
Dear Robert,
Thank you for your fantastic review! We are absolutely delighted to hear that we put together a trip of a lifetime for you, and that it was handled so perfectly from beginning to end. It's also wonderful to know that your stays exceeded your expectations.
We're so glad that apart from a minor issue, the whole experience was stress-free and unforgettable. We truly appreciate you saying you would not hesitate to recommend us to anyone looking for a holiday that’s truly special.
We look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Patient and Helpful
Thidara was a fantastic help in bringing our trip to life.
We wanted to book a trip to celebrate my 60th birthday but were a bit confused as where to start. We went into another travel agents (trailfinders) we had used before but they did not seem to understand what we wanted.
Thidara patiently guided us through every step and gave us options along the way explaining everything as we went.
What seemed like a chore became a pleasure. Nothing was too much trouble. Thank you
16 settembre 2025
Risposta di Hayes & Jarvis
Dear Tracy,
Thank you for your brilliant review! We're absolutely delighted to hear that Thidara was such a fantastic help in bringing your trip to life.
It's wonderful to know that she patiently guided you through every step of the process, providing you with great options and turning what seemed like a daunting task into a genuine pleasure. We're very proud that she was so attentive and that nothing was too much trouble for her.
We can't wait for you to embark on your 60th birthday adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.