Halfords Autocentres Recensioni 

Very poor waiting time no explanation or apology for the one hour forty minutes it took to complete a ten point check.

Great service at a good price and good customer service from the onsite team

Very thorough and professional. Work completed in time. Staff v helpful and friendly

Excellent experience booking in at Banbury auto centre Halfords. Took time to explain recommend tyres which were optional to my car. Very professional

I have used several branches of Halfords, with satisfactory service. This time, Bedminster in Bristol, what a disaster. They really behave like customers are a problem to be removed. Booked in the car and paid £55 for the slot. The person booking in the car looked like they really wanted me to drop dead on the spot. Spoke to me like I was a cretin. They took my £55 but then told me a day later that they can't get parts for my type of car. So why did they take the booking? I returned to collect the car and once the guy finally finished his cigarette, he looked at me like shit on his shoe and said "I've got to find your key" as though this is a big deal, then sighed and huffed and puffed. He really did not want to be there, and his half-closed glassy eyes would suggest he was still recovering from a hard night before. I took the car away without demanding a refund, as I was in danger of saying something I'd have regretted or raising my voice. I left and sat in a layby listening to calm music before driving, as the service provided by Halfords has been demeaning, condescending and abysmal. The greater problem is that I now think Halfords may have gone downhill in all branches, and will unlikely take any car there again. I have spent many thousands over the years with Halfords, and this experience will put me off their stores and their Autocentres. I'd suggest a mystery shop at Bedminster urgently, and prepare a contingency plan as the mystery shop will no doubt result in dismissal of members of staff. You wouldn't want anyone to be subjected to this terrible place.

Had MOT done , friendly staff efficent wrok.

Stay well clear.

Took my car in for change of window regulator and got the car back without a working window and they blames the drivers switch, trying to charge me £400 extra for it.

Having looked online I saw they often do this. So took it into Mazda who plugged it in and found it was working perfectly straight away!

Tried to complain to branch, the so called manager Karen (Garden st Norwich branch) was so rude, didn’t care and messed me around for two weeks so far. No apology or explanation whatsoever. Mazda even contacted her to try and help but she was also rude to them and hung up the phone on them.

Wouldn’t know professionalism if it slapped her in the face! Have now raised a complaint with Halfords HO after getting no where with Karen.

Very disappointing experience with Halfords Wokingham

I booked my car in for a full service at Halfords Wokingham. About 6 weeks later, the car went into limp mode and developed an oil-related warning. I had the battery replaced by a mobile mechanic, but the oil problem remained.

I contacted Halfords immediately and left the car with them to investigate. Despite having the car from Wednesday evening, it took repeated calls from us before anyone properly looked into the issue. They suggested replacing a part, which we authorised, but it did not fix the problem.

After numerous calls and a lot of back and forth, one of their mechanics eventually admitted that too much oil had been put into the car. We had not added any oil — the car had been serviced by Halfords.

They eventually agreed to redo the service after the weekend. After the service was redone, the oil-related problem disappeared. However, the overfilled oil had already caused damage to other parts of the car, resulting in further expense and inconvenience.

I rely on my car for work, so this situation caused me financial loss, additional costs and a great deal of stress.

I made a formal complaint and was offered a voucher. I was told a manager would contact me, but I have now been waiting for over a month.

What is most disappointing is not only the apparent mistake during the original service, but the way the problem was handled afterwards, including the poor communication and delay in resolving it.

Very disappointing experience. I would not use Halfords Wokingham again.

I recently took my car in for an MOT at Halfords Autocentre in Farlington, and I couldn't be more impressed with the service. Rob Barker and his team were welcoming, professional, and completely transparent from start to finish.
The MOT was completed on time, and Rob took the time to explain everything clearly without any pushy sales tactics or unnecessary upsells—just honest, reliable advice. It’s rare to find a garage where you feel entirely confident in the work and the people doing it, but this team nailed it.
A massive thank you to Rob and the Farlington crew for making what’s usually a stressful chore so hassle-free. I’ll definitely be bringing my car back here for future servicing and MOTs, and I highly recommend them to anyone in the area!

Second time I’ve used them for MOT and service. I’ll use them again next year. Great service, communication & efficiency

My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later advising that there would be a delay, not Halfords fault but due to the MOT database going down nationwide meaning MOT's could not be issued, but when this was resolved they still managed to complete the works on the same day. Before I left, the manager gave me some helpful service advice given the low mileage that the car does in a way which was very useful. Thanks for the tip

I needed my tyres changed asap as I had to travel across the country. I did an online search for suitable tyres, booked an appointment and my tyres were sorted at a very early convenience. I got some online discounts too. Satisfied with the process and workmanship. I will use again.

The car was booked in for an MOT and service. The garage in Maybole Rd Ayr were very pleasant and knowledgeable explaining clearly what the car needed. Very helpful

Very disappointed with the level of trust from your mechanics at Halfords, and how quickly they try to scare female customers into trying to purchase unnecessary and costly work.

I had my MOT done at my garage local to my work on Thursday 17th, which sadly failed due to the tyres, and unfortunately they don’t do tyres at their garage. Due to the timing of the day, I was unable to go to the independent tyre garage down the road from where I got my MOT done, so I had to book my two front tyres to be replaced with Halfords over the weekend.

Whilst I was waiting at your garage on Saturday 19th, one of your mechanics came rushing in to let me know how badly the front break discs and pads were, and how I desperately needed to get these replaced immediately for my own safety, but they couldn’t do it right then as they didn’t have time, but really emphasised that I need to get it booked in with them immediately … at a cost of over £300.

Strange I thought, on how this wasn’t mentioned on my MOT report, the only thing that was flagged regarding my break discs was an advisory for one of the rear discs (and nothing regarding my front discs or pads).
The “photo” evidence that was taken from the report only showed one disc, not the two I “desperately” needed to be replaced, and no clear indication that this photo was from one of the front discs, or a photo taken of the advisory rear break disc to claim it was one of the front discs - or even a break disc from my car at all…

I took my car back to my local garage on Monday 21st for the MOT re-test and mentioned to the mechanics regarding the comments that was made about the front break discs, how dangerous they were and how desperate they needed to be done etc. He pulled a face, also noting that these weren’t listed on my advisories from the initial test, but said he would look into it to help with my peace of mind and to check that the MOT was done reassurance.

Later when I collected the car, with confirmation that it had passed the MOT, and as I guessed - they said that there was nothing wrong with my front break discs or pads, that I had roughly 5,000 miles left on the pads before they needed to be replaced - which is when I should book in for the rear disc to be replaced… not as immediate of a job that your team were implying.

I don’t appreciate your mechanics trying to scaremonger their customers, or specifically lone female customers, tricking them to try and pay for additional work to be done for no reason.

So, when you ask would I recommend Halfords to friends or family, it’s a definite no.
Will I be using Halfords again in the future? Absolutely not.

To anyone who reads this review - Trust the local independent garages -they will look after you, so make sure you go to them instead.

Richard is a credit to Halfords.
Nothing was to much trouble
Kept in contact told me exactly
When my vehicle would br ready to collect. See you next year.
Many thanks Rowland

Friendly staff, overall very accommodating
Unfortunately very expensive

Absolutely shocked at how difficult they have made it to cancel my Motoring Club membership, despite it being 30 days before the renewal date. Their website hides information about cancelling, and when you do find it, it takes you back to a chatbot, then when you try to cancel via that, nobody is available of course. Finally found a cancellation form, where I had to fill in all of my details despite being logged in to my account. They are now deigning to 'revew my request'. I have news for you Halfords - IT IS NOT A REQUEST. I'll never use them again. Appalling.

I took a battery back i bought 4 montgs ago that was had it as soon as i walked in and told them they started making any excuse not to refund 4 excuses until they got to one that worked ,they had nt e mailed me my reciept but had the other 4 batteries i had off them ,never again will i use halfords for anything !!!!

Online booking was easy. Reception was good. Work completed quickly. Garage workshop was clean and tidy.

Nice friendly staff, kept me updated on the cars progress,