Avoid
We used Haart to sell our house and the service was extremely poor throughout.
The agreed commission price was changed just before contract signing, which felt uncomfortable and unprofessional. Communication was consistently bad — we were promised urgent call backs that never came, and even the estate agents for the property we were buying struggled to get hold of Haart to confirm the chain.
The advert and photos were poorly done and very little effort seemed to be made to market the property.
Haart failed to instruct the buyer’s solicitors when asked, delaying the chain and nearly causing the sale to fall through. Record keeping appeared poor — we were even asked how much our own house had sold for. On completion day, Haart didn’t organise the key exchange properly, leaving us to sort it out ourselves.
Despite all of this, the guy handling our sale sent an unsolicited email celebrating a recent promotion, which felt inappropriate and weird especially given how poorly the sale had been managed.
Overall, Haart was — in our experience — an active hindrance rather than a help. We would not use them again or recommend them.
