Stirling Ackroyd, Sales and Lettings Specialists Recensioni 1.390

The lettings manager at Shoreditch, London is prompt, professional, courteous and easy to deal with.

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved

Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

One week after this review still no response from SA on this matter I would advise not to let your property via the lettings department at Canary Wharf.

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.

Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.

Stirling Ackroyd, Twickenham.

I am extremely dissatisfied with my experience with Sterling Acloid Agency.

We booked a rental property and paid the advance in good faith. Due to unforeseen circumstances, we informed the agency well in advance that we would not be proceeding — with more than 45 days still remaining before the tenancy start date. Despite this significant notice period, the agency has failed to process a refund of our advance payment.

There has been a clear lack of accountability, poor communication, and no transparent update on when or if the refund will be returned. Holding on to a customer’s money despite being given ample notice is highly unprofessional and unacceptable.

This situation has caused unnecessary stress and financial inconvenience. Based on this experience, I would strongly caution others to be extremely careful before making any upfront payments and to ensure refund terms are explicitly confirmed in writing.

If this matter is not resolved promptly, I will have no choice but to escalate it further.

I expect Sterling Acloid Agency to act responsibly and return the funds without further delay.

I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Rob and the team kept me informed at all times concerning visits and information on the visits.

THE STAFF ALWAYS GIVE GOOD ADVISE AND SERVICE,
FROM THE LETTINGS DIRECTORS DENE MOCKFORD , TTHOMAS HILL AND ALL THEIR CO;;EAGUS IN THE LETTINGS DEPARTMENT.
GREAT SERVICE RECEIVED FROM DANIELA GOMES THE PROPERTY MANAGER WHO IS ALWAYS HELPFUL
STERLING ACKROYD A TRUSTWORTHY ESTATE AGENT

My property manager Briana Trejos has been exceptionally throughout my tenancy.
Her proactiveness and responsiveness towards my queries maintenance has always been top class
Thanks you once again I happy to continue my Tenancy
Kasum

I rarely leave reviews, but unfortunately my experience with Stirling Ackroyd has been extremely disappointing.

Throughout the end of our tenancy, the handling of our rent refund and deposit was unnecessarily complicated due to poor communication and a lack of transparency. Despite repeated requests, important information was not clearly provided, including the deposit reference and documentation, which I ultimately had to formally request myself months later.

The refund process was also poorly managed. The initial payment made to us was incorrect, and only after several exchanges was the amount adjusted. Even basic explanations regarding the calculation were not provided until much later in the complaint process.

Communication during the tenancy itself was also problematic. At one point we experienced significant humidity issues caused by water penetrating through an exterior wall during a period of heavy rain. Despite reporting this to the property manager, the issue was not relayed to the landlord, and we ultimately had to contact the landlord directly to have the problem addressed.

What is most frustrating is that many of these issues could easily have been avoided with clearer communication and better administrative diligence.

After reading other reviews here, it appears that my experience is far from isolated. Many tenants report similar issues regarding communication, delays, and lack of transparency. This is particularly concerning for an agency of this size.

As a result of these issues, I am currently pursuing a formal complaint through The Property Ombudsman in order to seek compensation for the way this matter was handled.

I sincerely hope the company takes these recurring concerns seriously and improves its processes, as tenants deserve a more professional and transparent service.

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.
The apartment had serious health hazards. The agency didn’t get it repaired even after the previous tenant left the apartment after just moving in 2 months. We have been struggling to get in touch with them. Agency working as middle man between me and landlord is useless. Please if anyone is reading this don’t rent an apartment with them. They have pathetic services and agency will give you a headache if you want things to be done. Please I repeat dnt rent the apartment with them.

We own two properties in London and have been using Stirling Ackroyd for property management. In the past, frequent changes in account managers sometimes made things feel a bit inconsistent, which can be challenging when you are managing properties from overseas.

Since Shannaigh Leander-Simpson took over our account, the experience has improved noticeably. She is responsive, organised and follows up on issues properly. As overseas landlords, it is reassuring to know that someone is keeping an eye on things and making sure matters are handled. Her support has made the process much smoother for us.

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!