Went into Plymouth Go Outdoors today looking for trousers with cut off for zips and to talk about electric bikes. First class service from Matt who listened carefully to what we needed and explained... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
So much was out of stock in my size (medium). It blows my mind that a company would invest so much in promoting a business, then when customers arrive, there’s no stock in common sizes acro... Leggi di più
L'azienda ha risposto
I bought some Scarpa gtx shoes today in the large ‘outdoor megastore’, my first visit. Expecting fair prices, I was pleased and surprised by the high level of staffing. Most large outfits like thi... Leggi di più
L'azienda ha risposto
I visited the Plymouth store to help my husband buy some walking shoes but I ended up buying two pairs myself! Teesh was so knowledgeable but not pushy and this made a real difference by putting me at... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Club di arrampicata
- Negozio di abbigliamento activewear
- Negozio di articoli per la corsa
- Negozio di biciclette
- Servizio di equitazione
Informazioni su GO Outdoors - Plymouth
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, Regno Unito
- 01752 279019
4,8
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
I took an internet return back to swap…
I took an internet return back to swap the item and Nana who served me was patient as the tablet for returns was on a go slow, all sorted in the end and she was very friendly and chatty
4 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Matt was a great help with the fishing…
Matt was a great help with the fishing bivvy today and great knowledge of the sport. Much appreciated and thank you.
Dillon
15 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful knowledgable staff
Helpful knowledgable staff
Megan C helpful at till
15 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matt was absolutely brilliant - great intro to fishing
Matt was absolutely brilliant. I’d never been fishing before and genuinely didn’t know where to start, but he went out of his way to give me so much time and attention, making sure I had the right kit and, more importantly, that I actually understood what I was buying.
His knowledge is encyclopaedic – he clearly knows exactly what he’s talking about. He even drew me a diagram showing me how to set up the bait and tackle! and took the time to explain everything properly.
I went in knowing absolutely nothing and came away actually feeling confident enough to go fishing and enjoy it. If you’re thinking about getting into fishing and have no idea where to start, go and speak to Matt. I couldn’t recommend him highly enough for all your fishing needs. Thank you, Matt!
13 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Plymouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Haven’t received an email saying my…
Haven’t received an email saying my item has arrived in store, so I’m still waiting and it’s been nearly 2 weeks
6 agosto 2026
Risposta di GO Outdoors - Plymouth
Thank you for sharing your review with us in relation to your Click and Collect order.
I am sorry to hear about the lack of communication regarding your order, I appreciate how frustrating it can be to wait for you order without receiving any notification.
After looking into your order this looks to have been a system issue with our communication emails to which I am sorry this has affected your order.
I have contacted you via the email address provided to discuss the status of your order further with you. Our message will be in your inbox shortly.
Kind regards
GO Outdoors Customer Care Team.
Great products and super staff
Great products and super staff - Matt (1365) was super! Many thanks
11 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Matt is a gem!
We came in looking for a tent and feel very lucky that we met Matt - what a kind, knowledgeable and helpful person he is! He was happy to spend time with us (and our 100 questions!) which ended with us buying the perfect tent. We will be returning to buy a load of accessories, thank you so much!
10 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
We love GoOutdoors
We love GoOutdoors. Staff are always friendly and helpful. Sarah served us today and was warm, welcoming and helpful.
10 agosto 2026
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Risposta di GO Outdoors - Plymouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Appalling customer service
Appalling customer service. Ordered a tent on line as a click and collect item which was paid for then and there. Waited a week no update. Went into the store they said the tent should be with the store in two days time. Walked around the store and there were 6 in stock! Asked if I could have one. Told no. I was informed I could only have one if I paid for it again.
Explained that I was already waiting on one from them that I had paid for so why couldn’t I have that one. Told no.
Asked for refund on my click and collect - told no. Advised different delivery process and could only have a refund once my click and collect had been delivered in store!
Terrible customer service and internal fulfilment system. Will not use click n collect again and will avoid Plymouth store. Less than helpful staff.
3 agosto 2026
Risposta di GO Outdoors - Plymouth
We are really sorry to hear of the service and experience had with your recent Click & Collect order.
We appreciate how frustrating it can be to have placed an order in good faith for this to not be received within the expected timeframes.
Having checked your order we can see that due to the stock location of the ordered items this was processed from our warehouse and despatched to the selected collection location. This is completed within the advised 3-5 day standard delivery timeframe. Whilst we appreciate that the items were available in store at the time of visiting, our systems have already acknowledge and processed your order. Meaning that the store are unable to provide you with the item until the allocated one arrives for you to collect.
Our customer care team have processed a refund on the order following on from your contact to them, which will show back in your account with 3-5 working days.
Your feedback has been noted and we are grateful that you took the time to share this.
Kind regards
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff especially Megan.s well laid out store easy to find what I was after
10 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing and helpful staff
Amazing and helpful staff! We were looking for gas for a stove we purchased from a different store and didnt know what type we needed. Matt and Alex who were working on the shopfloor couldnt do more to help and were determined to help us find the right item. After some googling and trying different cannisters they managed to find what we needed. Alex helped us find the remaining items we came in for and Matt served us at the till in a friendly and speedy manner. Both are a credit to Go Outdoors and we will definitely be purchasing all our camping items from this store going forward thanks to them.
10 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
All staff were very helpful
All staff were very helpful, got everything we needed.
The staff member Nana who served us was particularly helpful, friendly and courteous.
Will definitely be back.
9 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shop
Great shop. Was able to get what we wanted.
Staff really friendly & helpful around the shop.
Matt served us at the till was of great help, professional with a friendly disposition.
Good experience without issue.
Wooden hanger lady.
8 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I was served by Beth and found her very…
I was served by Beth and found her very friendly and helpful.
8 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Beth friendly was very knowledgeable…
Beth friendly was very knowledgeable about the product and went out of her way to help. Excellent service.
8 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited your store in Plymouth as we…
We visited your store in Plymouth as we were looking for a metal detector. We met Matt! What a great guy! He was very knowledgeable, patient and friendly. It made our experience brilliant! Thank you!
8 agosto 2026
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Risposta di GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Beth assisted me with my footwear size…
Beth assisted me with my footwear size after quickly asking us to talk to her if needed as we entered the department. She was friendly and helpful without being pushy.
8 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Plymouth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful
Very helpful, without being intrusive while I was chosing new walking boots.
Checkout staff friendly and helpful too (Steph)
6 agosto 2026
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Risposta di GO Outdoors - Plymouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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