Avoid at all cost! These people are simple no good! Made An order on the basis of a 4 day delivery. Was told 1 day before delivery was due that there has been a delay. Gave me no idea of when I would... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Raised an order with Gold Boutique on 23 August for a men’s ring. Estimated delivery was 4 September. Since then I’ve heard nothing and no ring has arrived. Raised a ticket with them asking for an E... Leggi di più
Absolutely stunning necklace with intricate design, perfect for our young music lover's 18th birthday. When you get that wide-eyed 'Wow! ' face when they open the gift you just know you made the right... Leggi di più
L'azienda ha risposto
After ordering a gold necklace, a few days later my heart sank as I received an email from Amy to inform me of a delay in receiving my order, but I needn’t have worried Amy was very reassuring she k... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Gold Boutique is an award-winning jeweller, focused on providing high quality products and designs. We’re passionate about looking and feeling great, and believe everyone deserves the opportunity to express themselves in a stylish, comfortable and affordable way. Since 2014, we’ve offered a wide range of women and men’s gold and silver jewellery that can be stacked and styled your way. Our jewellery offers an effortless style solution to refresh your look, without compromising on quality or design.
Informazioni di contatto
Endurance House, NE11 0EF, Newcastle upon Tyne, Regno Unito
- 0800 97 88 777
- sales@goldboutique.com
- www.goldboutique.com
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Risposta di Gold Boutique
Good morning John,
Thank you for your feedback and for sharing your experience with us.
We're happy to hear that you loved the ring. We apologise for the delay in delivery, as we understand how important it is for your order to arrive on time.
Kind regards,
Gold Boutique
Beautiful presentation
Delivered, exactly when email stated.
The packaging are beautiful and gives the gift the air of quality, even before opening.
The necklace is well crafted and lovely.
13 febbraio 2025
Risposta di Gold Boutique
Good morning Kathryn,
Thank you for your amazing 5-star review.
We're so glad to hear that your order arrived as expected and that you were impressed with both the packaging and the quality of the jewellery.
Kind regards,
Gold Boutique
Excellent Communication and first class…
Excellent Communication and first class customer service
13 febbraio 2025
Risposta di Gold Boutique
Good morning Julie,
Thank you for taking the time to share your kind words.
Kind regards,
Gold Boutique
Risposta di Gold Boutique
Good morning Diana,
Thank you for taking the time to share your 5-star review.
Kind regards,
Gold Boutique
Disappointing company and product
Was really disappointed with overall experience. Got an email saying my item was going to be late but no indication to how late, was an 18th birthday present. Called up, got no better response on the phone, I was told they didn't even know if it had been dispatched yet so wasn't UK based like it said on website. Eventually it arrived and was disappointed with overall product the chain is so thin I just know it will snap easily. I looks like something I bough from TEMU at least you get what you pay for there.
Wouldn't use again or recommend.
13 febbraio 2025
Risposta di Gold Boutique
Good morning Lindsay,
Thank you for taking the time to share your feedback.
I am sorry to hear about your disappointment with both the delay in receiving your order and the quality of the product. I understand how frustrating it must have been, especially as it was a special birthday gift.
I apologise for the lack of clarity regarding the delay and for the unsatisfactory customer service you received. This is certainly not the experience we aim to provide, and I will be looking into this further to ensure it doesn’t happen again.
As your order is covered by our warranty, we would be happy to replace the item for you. Please reach out to our customer service team, who will assist you with the return and ensure a replacement is processed as soon as possible.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Excellent
Excellent, prompt communication,good product, reasonably quick delivery .Thank you.
13 febbraio 2025
Risposta di Gold Boutique
Good afternoon Michael,
Thank you for taking the time to share your 5-star review.
We're delighted to hear you were happy with our communication, product quality, and delivery.
Kind regards,
Gold Boutique
It was true to its picture
It was true to its picture, very pleased with my choice, thank you
13 febbraio 2025
Risposta di Gold Boutique
Good afternoon Cynthia,
Thank you for taking the time to share your 5-star review.
Kind regards,
Gold Boutique
Amazing customer service help and…
Amazing customer service help and communication. Good quality jewellery, very pleased Beautiful packaging Is a gift and I am delighted.
12 febbraio 2025
Risposta di Gold Boutique
Good morning Nicole,
Thank you for taking the time to share your wonderful review.
We're thrilled to hear that you’re pleased with the quality of the jewellery, our customer service, and the beautiful packaging.
Kind regards,
Gold Boutique
It was a brilliant experience to shop…
It was a brilliant experience to shop with you down to the product the packaging and the delivery it’s a 5 star from me an my daughter loved her A necklace
Thank you
3 febbraio 2025
Risposta di Gold Boutique
Good morning Michelle,
Thank you for your wonderful 5-star review.
We're happy to hear that both you and your daughter loved the necklace.
Kind regards,
Gold Boutique
Cheap and nasty, feels like plastic
My son has saved his pocket money for months to buy a silver ring from here (£85) and was so disappointed with it when it arrived. "Cheap and nasty, feels like plastic" were the words he used (he's 12) Upon my own inspection, there is a VERY obvious large crack in the solder where it has been badly resized (to the incorrect size i might add) and in my opinion i could have found better on skeggy market. Also was 2 weeks over due and i was told this was because it was coming from the US, so not even made in the UK. Needless to say it will be sent back and he will spend his savings on something more worthwhile.
Edited***
Quite frankly your reply is ridiculous. If the crack in the shank is not from resizing then i can’t actually imagine why it’s there. Shoddy casting and zero quality control. Absolute garbage.
18 febbraio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that your son was disappointed with his ring. We take quality seriously, and whenever a ring size needs to be altered, we don’t resize but rather recraft the ring to ensure its integrity is upheld.
We understand how frustrating this experience must have been, and we apologise for any inconvenience caused, including the delay in delivery. We do offer a 30-day money-back guarantee from the day of delivery, so if you’re not fully satisfied, the ring can be returned for a full refund.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Risposta di Gold Boutique
Good morning Alison,
Thank you for your feedback, and I’m glad to hear that the delivery was prompt. However, I’m sorry to hear that you’re disappointed with the fragility of the pendant.
We take such feedback seriously, and I’ll be sure to pass this on to our quality control team for review. We want all our customers to be happy with their purchases, so if you feel the pendant may be faulty or would like to explore return or exchange options, please don’t hesitate to reach out.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
Gold Boutique
Very poor Quality really disappointed
27 gennaio 2025
Risposta di Gold Boutique
Good morning Gary,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the quality of your purchase. We always strive to provide high-quality jewellery, and we take customer feedback seriously.
If you would be willing to share more details about your concerns, it would help us improve our products and service. Please feel free to reach out to our customer service team, and we would be happy to assist you.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Second order in a month
Second order in a month. First order was delayed by a week. Was assured the delivery estimates were updated to be accurate on the site. Ordered again, delayed again. The automated email is always at 4.30pm, half an hour before they close. The default customer services reply is "have 5% off". In a nutshell, if you're looking for a reliable place to order jewellery, you probably should look elsewhere.
27 gennaio 2025
Risposta di Gold Boutique
Good morning,
Thank you for taking the time to share your feedback. I appreciate you discussing your concerns with me over the phone this morning after your order was escalated to me.
I understand how frustrating it is to experience delays, especially after being assured that delivery estimates have been updated. Please know that I take your concerns seriously, and I will continue to monitor the status of your order closely. I will keep you updated via email as soon as I receive any further information, and I will ensure that your feedback is shared internally.
I appreciate your patience and understanding, and I apologise again for any inconvenience this has caused.
Kind regards,
David Whitfield
Director of Customer Experience
Absolutely diabolical
Absolutely diabolical. Terrible communication and service. Ordered a Valentine's Day gift from them and was advised delivery of the 13/02/2025 by DPD. No update on delivery so contacted the company to be casually informed that there is a delay and cannot give me a estimated delivery date but it should be resolved by the end of next week. I will never deal with this company again - unreliable and don't give a damn about their customers. Person on chat very blase
11 febbraio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Mr Bell,
Thank you for taking the time to share your feedback.
We apologise for the delay and any frustration this has caused. We completely understand how disappointing it is when an important gift does not arrive as expected.
We strive to provide clear and timely communication, and we regret that we fell short in this instance. While we are working to resolve delays as quickly as possible, we recognise that not having a confirmed delivery date is frustrating.
We value our customers and their experience, and your feedback will be shared with our team to help us improve. If you need further assistance, please don’t hesitate to reach out to our customer service team.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I’m still waiting for my diamond rose…
I’m still waiting for my diamond rose gold embellished ring from my birthday and still hasn’t arrived because of an delay a bit concerning
1 febbraio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Keslie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the delay with your order. I have reached out to you directly to obtain your order details so we can investigate this further.
If you would like to contact us, you can speak with one of our Customer Service Advisors via the live chat feature on our website. If you prefer to reach out in writing, you can email us at sales@goldboutique.com, and we will aim to respond promptly.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
David Whitfield
Director of Customer Experience
Let down
Orders were late caused a lot of tension between family members due to not arriving for a birthday and service . When arrived the condition was poor and earrings scratched couldn't be bothered returning them to drag it out any longer . Felt disappointed as I've bought a lot of items and never had problems before .
27 gennaio 2025
Risposta di Gold Boutique
Good morning Robert,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience did not meet expectations, especially after previously having positive experiences with us. We understand how frustrating delays can be, particularly for a special occasion.
If the earrings remain unworn, your order is still covered by our 30-day money-back guarantee, and we’d be happy to assist you with a return. Please don’t hesitate to reach out to our customer service team if you’d like to proceed.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Your feedback is important to us, and we will continue working to improve our service.
Kind regards,
David Whitfield
Director of Customer Experience
Risposta di Gold Boutique
Good morning Mr Smith,
Thank you for taking the time to share your positive feedback.
Kind regards,
Gold Boutique
Excellent customer service.
Excellent customer service.
Fast delivery of lovely pendant.
Excellent communication giving instant help.
Very happy to recommend and will use again in the future.
Thank you.
5 febbraio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Sheena,
Thank you for your wonderful feedback.
We're delighted to hear that you had a great experience with our customer service, fast delivery, and communication.
Kind regards,
Gold Boutique
Valentine present for husband
Bought Valentine presents for my husband.
Arrived fast,absolutely beautiful piece and nice gift package and gift bag.
Look really expensive.
Will be ordering again soon
4 febbraio 2025
Non scritta su invito
Risposta di Gold Boutique
Good morning,
Thank you for taking the time to share your wonderful review.
We're thrilled to hear that the Valentine’s presents for your husband arrived quickly and that you were pleased with the quality and presentation.
Kind regards,
Gold Boutique
Risposta di Gold Boutique
Good morning Monique,
Thank you for taking the time to share your wonderful review.
Kind regards,
Gold Boutique
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