Raised an order with Gold Boutique on 23 August for a men’s ring. Estimated delivery was 4 September. Since then I’ve heard nothing and no ring has arrived. Raised a ticket with them asking for an E... Leggi di più
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Ordered ring for sons 21st estimated delivery date 23rd April 2026 now 7th May .Contacted via email and generic response in-fact could not give me estimated date for delivery and asked me to stop e... Leggi di più
L'azienda ha risposto
Absolutely stunning necklace with intricate design, perfect for our young music lover's 18th birthday. When you get that wide-eyed 'Wow! ' face when they open the gift you just know you made the right... Leggi di più
L'azienda ha risposto
After ordering a gold necklace, a few days later my heart sank as I received an email from Amy to inform me of a delay in receiving my order, but I needn’t have worried Amy was very reassuring she k... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Gold Boutique is an award-winning jeweller, focused on providing high quality products and designs. We’re passionate about looking and feeling great, and believe everyone deserves the opportunity to express themselves in a stylish, comfortable and affordable way. Since 2014, we’ve offered a wide range of women and men’s gold and silver jewellery that can be stacked and styled your way. Our jewellery offers an effortless style solution to refresh your look, without compromising on quality or design.
Informazioni di contatto
Endurance House, NE11 0EF, Newcastle upon Tyne, Regno Unito
- 0800 97 88 777
- sales@goldboutique.com
- www.goldboutique.com
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3K recensioni
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Do not buy from this company
Still waiting for my refund ! I wonder how this company managed to a small business award from Theo Paphitis back in 2013. I wonder what he would think of it today, knowing that they hold their customers hard earned cash. It’s a con and it’s disgusting what this firm is doing to people !!! REFUND my money for goods not received ! Do not use this fraudulent company ! I would like a response from the owner MARY TRYPHONA to see why she is unable to process a refund !!!
26 maggio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Tracey,
Thank you for taking the time to share your feedback.
I’m sorry for the frustration and disappointment you’ve experienced. I completely understand your concerns and appreciate how important it is that this is resolved.
Please rest assured that your refund has now been successfully processed and will be credited back to your account shortly, depending on your bank’s processing times. I’m sorry for the delay and the inconvenience this has caused.
We take all feedback seriously and will use it to make improvements to our overall customer experience in the future.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Stop lying to customers fobbing them…
Stop lying to customers fobbing them off with the stuff that comes out of a cows bum.
Bought a necklace for my daughters 18th never arrived and now month on asked for refund or actually told to contact my bank to get a charge back.
Disgusting company BUY FROM THESE AT YOUR PERIL.
9 luglio 2025
Non scritta su invito
Risposta di Gold Boutique
Good morning Barry,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.
I apologise for the delay in receiving your order, especially given the importance of the occasion. I also want to apologise for any inconvenience or frustration caused by the situation and our communications so far.
I understand how disappointing this is. I’ve reached out to you directly to request your order details so I can investigate your refund further. My aim is to ensure you receive your money back quickly, without the need to go through your bank.
Please know this is not the standard of service we want for any of our customers. If you would like to discuss this further, please don’t hesitate to contact us on 0800 97 88 777. Our opening hours are 9 am–5 pm (GMT), Monday to Friday (excluding bank holidays). You can also speak with one of our Customer Service Advisors via our live chat feature on our website, or email us at sales@goldboutique.com, and one of our team will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I'm ordering Jesus face ring 2 months…
I'm ordering Jesus face ring 2 months ago end still not delivered.evy single week gold boutique send me the same email sorry for delay bla bla bla please be careful.
9 luglio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for your feedback, and we apologise for the delay and the frustration caused by the lack of clear communication.
We understand how disappointing this has been and appreciate your patience. We're working to improve our processes to ensure better updates and faster deliveries in the future.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
ordered a necklace.
ordered a necklace.. 4 weeks later still not arrived..asked for a refund.. over 2 weeks now and still no refund...just emails apolagising for the delay
5 giugno 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for sharing your feedback, and we apologise for the delay in delivering your order and processing your refund.
We are urgently addressing the issue with your order and refund. I am overseeing this to ensure your refund is processed as quickly as possible. We’re reviewing our processes to prevent such delays and ensure timely deliveries and refunds moving forward.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Bad customer service
I ordered a rose gold wave ring on May 31st, cost £165, delivery was June 9th. Received an email saying delays in delivery. Two weeks later I'm still waiting so decided to ask for a refund. I received an email saying the refund was processed and should be in in my bank by 3 business days. It wasn't, so I sent a message asking why I hadn't received my refund and now apparently there's technical issues with some refunds so I'm still waiting for my money back! I've never experienced anything like this before and all I can say is I feel fobbed off and won't be shopping here again!
31 maggio 2025
Non scritta su invito
Risposta di Gold Boutique
Good morning Anna,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to apologise for both the initial delay with your order and the inconvenience you've faced waiting for your refund.
While we aim to have refunds credited back into your account within 3–5 business days, in some cases, it can take up to 14 calendar days from the date of the request. I completely understand how frustrating and disappointing it is to be waiting this long, especially after the order itself was already delayed.
Please rest assured that I’m monitoring your refund to ensure it is completed as soon as possible.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Order doesn’t come!
Don’t order! The order won’t come in time and then they delay the refund. Complete waste of time. Should have listened to the other reviews.
2 luglio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Sonia,
Thank you for taking the time to share your feedback. We appreciate you taking the time to share your feedback—it’s invaluable in helping us improve our service.
This isn’t what we want for any of our customers. I’ve reached out to you directly to request your order number so I can investigate both the delay in your delivery and the status of your refund as a priority.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Ordered 4Th June advised by Gold…
Ordered 4Th June advised by Gold Boutique on 11th Not in stock still waiting 20th June and hoping it arrives for anniversary present on 25Th June
20 giugno 2025
Non scritta su invito
Risposta di Gold Boutique
Good morning George,
Thank you for taking the time to share your feedback. We apologise for the delay in fulfilling your order.
We’re sorry for the inconvenience caused, particularly after being advised on 11th June that the item was out of stock, and then leaving you waiting until 20th June without resolution.
As per your recent request, we have now cancelled the order and processed a full refund. You should see the refunded amount returned to your original payment method.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Do not buy from them!
I ordered a necklace that could not be fulfilled by Gold Boutique despite them advertising it for sale and available on their website. Each time I contacted customer service I received platitudes with no hope of a resolution or an idea of when my item would be shipped. This was a 21st present and after almost a month of being fobbed off and the item still not shipping I had to cancel the order leaving me needing to source an alternative at very short notice. Terrible way to do business and I would never try to buy from them again.
16 giugno 2025
Non scritta su invito
Risposta di Gold Boutique
Good morning Emma,
Thank you for taking the time to share your feedback, and please accept our apologies for the disappointing experience you’ve had.
We’re sorry that your order could not be fulfilled as expected and that communication throughout the process fell short. This is certainly not the level of service we strive to provide, especially when it comes to meaningful occasions such as a 21st birthday.
Your feedback is being taken seriously and will be highlighted to the relevant teams so we can address the issues you've raised and work to improve our service moving forward.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Great service
We had a problem with a purchased piece replacement and customer service was excellent
28 maggio 2025
Risposta di Gold Boutique
Good morning,
Thank you for taking the time to share your 5-star review.
Kind regards,
Gold Boutique
The necklace was not good quality
The necklace was not good quality and tarnished after a couple of months of wear. It does not justify the price of the item. Would not recommend.
1 giugno 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon Adele,
Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience with the necklace.
If the tarnishing has occurred due to a defect, your order would be covered by our warranty. We’d be happy to take a closer look and arrange a replacement if appropriate.
Please don’t hesitate to get in touch with our customer service team, and we’ll assist you with the return process. Please don’t hesitate to contact us on 0800 97 88 777 if there’s anything else we can do. Our opening hours are 9 am–5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak with one of our Customer Service Advisors via live chat on our website or reach out via email at sales@goldboutique.com.
Kind regards,
David Whitfield
Director of Customer Experience
I really like the design of my elephant…
I really like the design of my elephant head pendant and have received several compliments every time I wear it.
30 maggio 2025
Risposta di Gold Boutique
Good afternoon Vivian,
Thank you so much for your wonderful feedback.
We're delighted to hear that you love your pendant and that it’s been getting compliments.
Kind regards,
Gold Boutique
Risposta di Gold Boutique
Good morning,
Thank you for taking the time to share your wonderful 5-star review.
Kind regards,
Gold Boutique
As advertised
The item came as advertised and quicker than the initial estimate. Satisfied all the way around.
19 maggio 2025
Risposta di Gold Boutique
Good morning Patrick,
Thank you so much for your wonderful 5-star review.
We're delighted to hear that everything met your expectations and arrived promptly.
Your satisfaction is our top priority, and we appreciate you taking the time to leave us feedback.
Kind regards,
Gold Boutique
I got exactly what I ordered
I got exactly what I ordered, a lovely ring made to my size. Arrived as advised very well packed
20 maggio 2025
Risposta di Gold Boutique
Good morning Liana,
Thank you for your exceptional 5-star review.
We’re delighted that your experience and purchase exceeded your expectations.
Kind regards,
Gold Boutique
Is this a wind up?
is this a wind up? third email i've received asking me to provide feedback on a company i'm reporting to trading standards for selling items not as displayed in photos. sort your feedback system out.
19 maggio 2025
Risposta di Gold Boutique
Good morning Vin,
Thank you for taking the time to share your feedback. It truly means a lot to us, and please rest assured that your concerns have been taken seriously.
We’re very sorry for the inconvenience caused by the repeated requests from our automated system. I’ve raised this with our team so it can be reviewed, as we fully understand how frustrating this must have been.
At Gold Boutique, we strive to maintain open, fair, and respectful communication, and we’re genuinely sorry that your experience did not reflect the level of service we aim to provide.
While we regret that we were unable to reach a resolution that met your expectations, we fully respect your decision to pursue this further. Should any third party or relevant authority get in touch with us regarding your case, we will, of course, cooperate fully and provide all details of the support and options offered throughout our communication.
Thank you once again for your time. We’re sorry for the disappointment this situation has caused and remain open to further discussion if you wish.
Please don’t hesitate to contact us on 0800 97 88 777 if there’s anything else we can do. Our opening hours are 9 am–5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak with one of our Customer Service Advisors via live chat on our website, or reach out via email at sales@goldboutique.com.
Kind regards,
Gold Boutique
STEER CLEAR
Ordered a ring from them, spent over £700, shipping estimation was at about a week, made sense. Over a week goes by and no update from the company, no indication that the order had moved past the stage of even being confirmed. Complained via email and they gave me a very generic response offering no clarity on the order and a 5% off offer. If you want to spend your money I suggest you do it elsewhere as they clearly do not care about customers who pay alot of money for their products. Just steer clear and buy from an independent jeweller or something.
27 maggio 2025
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback, and I am sorry to hear about your experience and the frustration caused by the delay and lack of communication. This is far from the level of service we aim to provide, especially for such an important purchase.
As per your request, your order has been cancelled and fully refunded, and the funds should appear in your account within the next few business days.
We apologise for the inconvenience and disappointment this has caused. Your feedback is used and shared with our team so we can continue to improve our service.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Risposta di Gold Boutique
Good morning Wendy,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Gold Boutique
the expected delivery date was pushed…
the expected delivery date was pushed out but no new ETA given. I asked for it and only when I asked for the second time did I get an answer. Not great customer service. The necklace for my daughter was great and good quality once it arrived.
29 aprile 2025
Risposta di Gold Boutique
Good afternoon Stephen,
Thank you for your feedback, and please accept my apologies for the delay and lack of communication regarding your order.
We understand how important it is to be kept informed, especially when a delivery date changes, and I’m sorry we fell short in this instance. Your comments will be noted and will be shared with the team to help improve our service moving forward.
I’m pleased to hear that the necklace was well received and met your expectations in quality.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Said it would be delivered on certain…
Said it would be delivered on certain date but did not arrive for another two weeks at least
29 aprile 2025
Risposta di Gold Boutique
Good afternoon Scott,
Thank you for taking the time to share your feedback.
I’m sorry for any inconvenience caused by the delay, as this is not the level of service we aim to provide, and your experience has been shared with our team to help us improve going forward.
If you wish to discuss this further, please do not hesitate to contact us at 0800 97 88 777. Our opening hours are 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. You can also speak to one of our Customer Service Advisors via our live chat feature on our website, or you can reach us via email at sales@goldboutique.com, and one of our team members will get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Risposta di Gold Boutique
Good afternoon Martin,
Thank you for taking the time to share your 5-star review.
Kind regards,
Gold Boutique
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