Raised an order with Gold Boutique on 23 August for a men’s ring. Estimated delivery was 4 September. Since then I’ve heard nothing and no ring has arrived. Raised a ticket with them asking for an E... Leggi di più
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Ordered ring for sons 21st estimated delivery date 23rd April 2026 now 7th May .Contacted via email and generic response in-fact could not give me estimated date for delivery and asked me to stop e... Leggi di più
L'azienda ha risposto
Absolutely stunning necklace with intricate design, perfect for our young music lover's 18th birthday. When you get that wide-eyed 'Wow! ' face when they open the gift you just know you made the right... Leggi di più
L'azienda ha risposto
After ordering a gold necklace, a few days later my heart sank as I received an email from Amy to inform me of a delay in receiving my order, but I needn’t have worried Amy was very reassuring she k... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Gold Boutique is an award-winning jeweller, focused on providing high quality products and designs. We’re passionate about looking and feeling great, and believe everyone deserves the opportunity to express themselves in a stylish, comfortable and affordable way. Since 2014, we’ve offered a wide range of women and men’s gold and silver jewellery that can be stacked and styled your way. Our jewellery offers an effortless style solution to refresh your look, without compromising on quality or design.
Informazioni di contatto
Endurance House, NE11 0EF, Newcastle upon Tyne, Regno Unito
- 0800 97 88 777
- sales@goldboutique.com
- www.goldboutique.com
3,4
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3K recensioni
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Item returned, still no refund
Item arrived promptly but was returned, unworn and unopened as it just wasn’t needed anymore. Returned the item first class tracked, and received confirmation on January 13th they had received my item and were processing my refund which I could expect within a few days.
It is a month and a half later and I still haven’t received my refund. I have contacted them several times to be told there is a delay but have been given no reason for why there is a delay. I received an email today detailing that there is still ongoing issues with delays in refunds and they cannot confirm a timeline of when this issue will be resolved. While I appreciate them reaching out to inform me of this, I do think the service is shocking considering their item has been returned, and I am still without the money I paid for it.
By the looks of it, I am not the only one.
13 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration and disappointment caused by the delay in processing your refund.
While we have been experiencing ongoing internal delays affecting refund processing, this does not reflect the standard of service we aim to provide. Your concerns are valid, and we appreciate your patience while we work through this issue.
Please rest assured that your refund is being processed, and you will receive confirmation as soon as it has been completed. We are sorry for the inconvenience this has caused, and thank you for your patience during this time.
Kind regards,
Gold Boutique
Item came but was to big
Item came but was to big. Returned as told how ... refund has been given
Many thanks 😊
4 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback.
We apologise for the delay in processing your refund and for the frustration this has caused. We can confirm that we have now responded to your latest.
Thank you for your patience, and again, our apologies for the inconvenience.
Kind regards,
Gold Boutique
Appalling customer service
Appalling customer service. Ordered a necklace which never arrived due to dpd not being able to find my house. Received email saying it was on the way back. Requested a refund several times and now I’m being blanked. My order was placed at the beginning of January and it’s now 16 Feb - no refund and all correspondence has stopped.
21 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the experience you’ve had and understand your frustration. This is not the level of service we aim to provide.
Your query has now been escalated for urgent review, and we are looking into the status of your order and refund.
Thank you for bringing this to our attention, and again, our apologies for the delay and lack of communication.
Kind regards,
Gold Boutique
Disappointing after sales service
You will note I wrote my last review disappointed that I was still awaiting my refund for a returned product Gold Boutique confirmed they received on 13th January and were refunding me.
My latest update is I still have not received my refund and today is the 10th February, all communication has now stopped with them and they are not acknowledging my e-mails.
I would strongly recommended you think carefully before purchasing anything from these people.
This is the first time I have ever written a review like this, I usually work with anyone I have purchased an item from to get an adequate solution if there has been a problem.
This has now become totally unacceptable.
13 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback. We apologise for the delay in processing your refund and for the lack of communication you have experienced. This is not the level of service we aim to provide, and we understand your frustration.
Please be assured that your case has been escalated internally to ensure it is resolved as quickly as possible. We are taking this matter seriously and will update you directly once your refund has been processed.
We regret the inconvenience caused and appreciate your patience.
Kind regards,
Gold Boutique
I’ve been emailing for a email of…
I’ve been emailing for a email of confirmation and to get tracking yet got nothing REALLY!!! This is stressful and by the looks of it I’m not getting my engagement ring
4 febbraio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback.
I can see that your order has since been shipped and delivered. We apologise that confirmation and tracking information were not provided sooner, and for the inconvenience this has caused.
If there’s anything further you need regarding your order, please don’t hesitate to let us know.
Kind regards,
Gold Boutique
Terrible experience
The Item took ages to come and then was very bad quality. I then sent it back for a refund and heard nothing, so I emailed and then they said they have received and are processing it for a refund. But it has been over a month without a refund. This place is most likely a scam or it is very badly run.
10 dicembre 2025
Risposta di Gold Boutique
Good morning,
Thank you for taking the time to share your feedback, and we apologise for the frustration and delay you’ve experienced. This is not the level of service we aim to provide, and we understand your disappointment.
Please be assured that your refund is being looked at internally by our team to ensure it is successfully processed as quickly as possible. We are monitoring the situation and will update you as soon as the refund has been completed.
We appreciate your patience and understanding during this time.
Kind regards,
Gold Boutique
Ordered a ring for a Christmas gift
Ordered a ring for a Christmas gift, this should have been £700 but reduced to £399. When the ring arrived it was nothing like the actual images that were on their website, it looked cheap and flimsy, my friend said it looked like something out of a Christmas cracker!
I subsequently contacted them via email asking if it could be returned for a refund. They promptly replied asking me to send back and fill in the form that they attached.
This I did on 13/01/2026 by special delivery at the cost of £10.25, the ring was received on 14/01/2026 by the company. Since then I have had no contact.
I have tried to chase them up by email and phone and had no success. I have also not received a refund.
I will never use this company again.
13 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for your message, and please accept our apologies for the inconvenience and frustration caused.
Our telephone lines are temporarily unavailable, but we are committed to assisting you via email. I can confirm that your return has been escalated internally to ensure your refund is processed as soon as possible.
We understand the issues you’ve raised regarding the appearance of the ring, the delay in communication, and the cost of returning the item, and we sincerely apologise for the experience you’ve had.
Once the refund has been processed, you will receive confirmation via email. We are sorry for the inconvenience caused and appreciate your patience while we resolve this.
Kind regards,
Gold Boutique
SCAMMERS
It seems that Gold Boutique are one of many 'online companies' operating from Endurance House in Gateshead. You can't speak with anyone and the replies to emails are automatic and don't address your individual requirements. I paid for an order and have heard NOTHING in a week - my order shows as 'received' but no further correspondence at all.
DO NOT BUY from this company.
UPDATE - They reply on an open forum (heard NOTHING from them) saying they are escalating my order - they don't even know my details / order number from this review!!
This company are a SCAM - look into the other many jewellers operating from the same address!!!!
AVOID AVOID AVOID - SCAMMERS!!!!!
26 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for your feedback, and please accept our apologies for the delay in communication and the frustration this has caused.
I can confirm that your order has been escalated internally to ensure it is resolved as soon as possible, and we will provide updates via email on its progress.
We understand that this experience does not reflect the standard of service we aim to provide, and we apologise for the inconvenience caused.
Kind regards,
Gold Boutique
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback, and we’re sorry to hear you feel this way.
We offer a full refund on orders within 30 days of delivery. If your order falls within this period, please contact us at sales@goldboutique.com with your order number and return request, and we will respond as soon as possible to assist you.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Gold Boutique
Fast delivery and fabulous customer…
Fast delivery and fabulous customer service, beautiful piece of jewellery that was perfect. You can really tell that this company values their customers-thank you
18 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear you loved your piece and that you had a positive experience with our team. Your kind words are greatly appreciated.
Kind regards,
Gold Boutique
Gents crucifix
My husband Bought me gents crucifix for my christmas as i didn't like the small ones made for women, I love it. Well worth the money heavy and perfect features on our lord, most of the one's you can buy in shops the features are all blurry but this one is PERFECT in every way
16 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Gold Boutique
Cancelled my order though a agent on…
Cancelled my order though a agent on the 6th of January, still haven’t recieved cancellation confirmation or my refund on the 20th
6 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback, and apologies for the delay and any inconvenience caused.
I have reached out to you directly to obtain your order details and check the status of your refund. We will update you as soon as possible and ensure the matter is resolved promptly.
We apologise again for the delay and appreciate your patience while we look into this.
Kind regards,
Gold Boutique
Risposta di Gold Boutique
Good afternoon,
Thank you once again for shopping with Gold Boutique.
Kind regards,
Gold Boutique
A very pretty necklace exactly what I…a horse pendent for my Granddaughter
A very pretty necklace exactly what I was looking for my granddaughter is 13 tomorrow and she loves horses and owns her own horse Boydy the pendant is exactly what I wanted as she jumps very well in competitions.
Thank you
18 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your wonderful review.
We’re happy to hear the necklace was exactly what you were looking for, and we hope your granddaughter loves it.
Kind regards,
Gold Boutique
I was very happy with the service from…
I was very happy with the service from Gold Boutique, efficient, timely and the necklace I ordered was beautiful. It was presented in a lovely box and gift bag. A delight!!!!
11 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for your wonderful review.
We’re delighted to hear you’re happy with both the service and your necklace.
Kind regards,
Gold Boutique
I bought a silver signet ring for my…
I bought a silver signet ring for my partner for Christmas and it was lovely, presented in a box and gift bag. I am very happy and will be buying again Thankyou
18 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your kind words.
We’re happy to hear you and your partner are delighted with the ring, and we look forward to helping you with your next purchase.
Kind regards,
Gold Boutique
Item never arrived instead an empty box…
Item never arrived instead an empty box I have been contacting the company’s end heard nothing back this was a Christmas gift, really upset won’t be ordering again
18 dicembre 2025
Risposta di Gold Boutique
Good afternoon,
Thank you for your feedback, and I am sorry for the lack of communication and the frustration this has caused. We have received your recent email and will be following up with you directly via email.
Please be assured that all our orders are quality checked prior to being packaged, and we are investigating the matter with the courier to understand what went wrong and ensure it is resolved as quickly as possible.
We apologise for the inconvenience and appreciate your patience while we work to make this right.
Kind regards,
Gold Boutique
Reliable good communication excellent…
Reliable good communication excellent value for money beautiful items
18 dicembre 2025
Risposta di Gold Boutique
Hello,
Thank you for our kind words and we're pleased you had a positive experience at Gold Boutique. If we can be of any further assistance, please reach out and we'll be happy to help.
Außer Spesen nichts gewesen!
Die Goldboutique München bietet lächerliche Ankaufspreise. Der Umgang macht den Eindruck des Betrugsversuchs. Über offizielle Ankaufspreise wird nur gelacht.
14 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Guten Tag,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid, dass Sie diese Erfahrung gemacht haben und welchen Eindruck sie hinterlassen hat.
Wir haben Sie direkt kontaktiert, um weitere Informationen zu erhalten, damit wir die Situation besser verstehen und der Sache nachgehen können. Wir würden uns freuen, die Details prüfen zu können und Ihnen weiterzuhelfen.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und freuen uns darauf, von Ihnen zu hören, damit wir das Problem lösen können.
Mit freundlichen Grüßen,
Gold Boutique
Advertised delivery was missed
Advertised delivery was missed. I was then repeatedly told the order would be dispatched, but it never was. Tracking was promised and never provided.
After almost 3 weeks waiting, communication consisted of excuses and statements that weren’t true. Very poor service and misleading information.
Update: The company responded publicly within minutes, yet my email from three days ago remains unanswered. I am still without the item, tracking, or a clear resolution. This order was placed specifically as a birthday gift to myself and was advertised with a delivery date that has now been missed by a significant margin. Referring to this as a “case” and saying I will be “kept updated” avoids the issue. This is a simple retail order — please dispatch the item or confirm a refund.
15 gennaio 2026
Non scritta su invito
Risposta di Gold Boutique
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the experience you’ve had and for the frustration caused by the missed delivery and lack of clear communication. Please accept our apologies for the inconvenience and disappointment this has caused.
We can confirm that our team has received your recent email communication, and your case remains open while we work towards a full resolution. You will be kept updated via email as soon as we have further information, and we appreciate your patience while this is reviewed.
Thank you for bringing this to our attention, and again, we’re sorry for how this has been handled.
Kind regards,
Gold Boutique
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