Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Leggi di più
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Leggi di più
L'azienda ha risposto
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative ap... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informazioni di contatto
Bevis Marks, EC3A, London, England, Regno Unito
- +44 20 3318 7571
4,1
Molto buono
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Awful awful site
Awful awful site, service and app. Having had a really bad experience with it the past year or so I have finally given up and will no longer be using it. Massively unreliable and just a headache to use.
19 gennaio 2024
Non scritta su invito
Risposta di Getaround - UK
Hello Mark,
Thank you for taking the time to leave your review, I'm really sorry to hear about your disapointment using Getaround.
If you have any additional comments or feedback you would like to share with us, please don't hesitate to reach out via https://uk.getaround.com/contact so that we can resolve any of the issues you've encountered.
Kind regards,
Laura
Trusted service. Highly recommended
I've trusted GetAround with all my mobility-as-a-service needs for the last couple of years and I have never been disappointed. Prices are almost always good and the end-to-end process is clear and easy to follow.
16 gennaio 2024
Risposta di Getaround - UK
Hello Evangelos,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Lloyd
Risposta di Getaround - UK
Hello Alice,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Risposta di Getaround - UK
Hello Slim,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Raymond
Although I had a problem with unlocking…
Although I had a problem with unlocking the first car I booked, but the call centre were very helpful in getting the 2nd car. I even had £80 discount.
It was then all easy and good.
2 gennaio 2024
Risposta di Getaround - UK
Hello Anglo,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Raymond
Really easy way to hire cars locally…
Really easy way to hire cars locally and abroad. Good prices and communication with the team as well as the vehicle owners.
28 dicembre 2023
Risposta di Getaround - UK
Hello,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Impeccably clean
27 dicembre 2023
Risposta di Getaround - UK
Hello George,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
I use Getaround a lot
I use Getaround a lot, and it works really well for multi-journeys or when a traditional car rental office isn't open on the right day, or when the return hours are inconvenient. I recommend it wholly.
30 dicembre 2023
Risposta di Getaround - UK
Hello Elliot,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Works very well and easy to use
Getaround is so useful and convenient when you want to hire a car for a few days.
28 dicembre 2023
Risposta di Getaround - UK
Hello Chris,
Thank you for taking the time to leave us your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps us save the planet, one car at a time.
Thank you.
Raymond
Good runner !
Good clean car and the owner very courteously answered my call immediately after I had checked out on realising I’d left something in the car
He quickly unlocked it again for me,
27 dicembre 2023
Risposta di Getaround - UK
Hello,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Laura
smooth experience
27 dicembre 2023
Risposta di Getaround - UK
Hello ChrisL,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Raymond
Great service
Great service. Very easy to use. App works well. Pick up and drop very quick. 3rd time using the service in 3 months and will continue to use in the future
27 dicembre 2023
Risposta di Getaround - UK
Hello Neal,
Thank you so much for your feedback, we hope to see you soon on the road with Getaround again soon!
Have a great day.
Jim
Risposta di Getaround - UK
Hello Kas,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Ben
Good value rentals from PERPIGNAN gare
Good value rentals from PERPIGNAN gare. No surprises and no on-costs for 2nd driver or going to Spain. Ford rely on the previous user cleaning the car. Ours could have been cleaner on the outside.
19 novembre 2023
Risposta di Getaround - UK
Hello Paul,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Didnt return my deposit
Since end of July I was asking my deposit. Someone emailed and said your deposit returned 16th of July. That day I didnt even start my car rent. Absolutely horrible
29 luglio 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Sampath,
Thank you for taking the time to leave us your review.
The security deposit is automatically released 5 days after the end of your rental, provided no incident has been reported by the owner of the vehicle. In case of cancellation, the security deposit is released immediately.
Please note that the amount is not debited - unless a claim is made by the owner. This payment does not appear as a refund since the amount has not been debited. The transaction only appears as "upcoming" in some banks. When we release the deposit, this line is simply removed.
Also, please note that depending on the bank, the released security deposit may take additional days to appear in your bank account.
You will find all the necessary information on how security deposits work in our Help Centre article here: https://en.getaround.com/help/articles/93aab182f07
Once the deposit is released, we no longer have any access to it, therefore we have no influence on when it will appear in your bank account. If you have any questions about how long it may take for your deposit to appear in your account, please contact your bank to request further information.
Kind regards,
Laura
Unresponsive Customer Support
I have been trying to get in touch with Getaround’s customer support team regarding an issue with the app but am getting no responses after many chases and there is no number to call! This is very frustrating as I have a rental booked next weekend which I am nervous may not go ahead if I don’t get their support. Please help!
25 ottobre 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Rosie,
Thanks so much for taking the time to give us your feedback.
I appreciate your comments about being unable to contact our Customer Support team and understand that this is frustrating.
For the safety of our drivers, we have prioritised our phone lines for active rentals only, that way if you have an urgent issue during your rental we are able to provide the quickest response to help get you back on the road as soon as possible.
If there is anything else you would like to discuss please reach out via uk.getaround.com/contact where our Customer Support team will be happy to assist you and will respond as quickly as possible.
Kind regards,
Laura
The owner cancelled the booking the day before.
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative approach. It's like renting in a very conservative neighbourhood: your haircut or style will spoil your chances. I never had this problem with similar apps in Spain. Two times with this app in UK,even with good reviews. I guess in UK is a common issue.
20 ottobre 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Robert,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
When you submit your vetting documents and videos, please note, these are never shared with the car owners, they are only used by Getaround to verify your identity and the owners will only be able to see whether you are verified or not.
I understand that having your rental cancelled at short notice is frustrating experience, and if there is anything else we can assist with please reach out via https://uk.getaround.com/contact and our Customer Support team will be happy to help.
Kind regards,
Laura
The whole process was smooth and easy
8 ottobre 2023
Risposta di Getaround - UK
Hello Customer,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Dishonest behaviour of the company
The app works well until there is a dispute. Then, the amount that is charged for repairs can be completely unreasonable. I have been charged more than £600 (!) for an alleged “scratch” which was not even visible (I shared clear photo and video evidence of this), but the company made up absurd excuses about the scratch “exhibiting a somewhat peculiar behaviour” and being “visible only when the car’s surface is dry” (funnily enough, it was dry when I took pictures and photos). I am frankly astonished by the absurdity of the situation and the dishonesty of the company. I will NEVER use Getaround again and would not recommend it to anyone who cares about honesty and being treated with decency and respect. I will take the company in front of a judge for this.
12 ottobre 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Edoardo,
Thank you for taking the time to give us your feedback in relation to your damage claim with Getaround.
So that your claims manager can assist further, please can you reach out via https://uk.getaround.com/contact with your rental number?
Kind regards,
Laura
Very bad rental company
Very bad rental company, keep your deposit of £620 for over 9 days and are not contable after.
This company should be shut down immediately.
Do not spend your money with these people, bloody thief's that use deposits to run there business.
2 ottobre 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Tay,
Thanks for taking the time to leave us your review, I'm sorry to hear you don't agree with our security deposit policy.
Each time you book a car on Getaround, a security deposit is required. This means that depending on the car category and the rental details, a specific amount is blocked in your bank account.
The security deposit is automatically released 5 days after your rental has ended, provided no incident has been reported by the owner of the vehicle.
Once the deposit is released, we no longer have any access to it, therefore we have no influence on when it will appear in your bank account. If you have any questions about how long it may take for your deposit to appear in your account, please contact your bank to request further information.
Kind regards,
Laura
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
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