Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Leggi di più
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Leggi di più
L'azienda ha risposto
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative ap... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informazioni di contatto
Bevis Marks, EC3A, London, England, Regno Unito
- +44 20 3318 7571
4,1
Molto buono
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Getaround - UK
Hello Duncan,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
Easy to use app with good features
Easy of use App and with the right features. My first experience was made great by the car renter, who was available for questions and helpful to help with issues.
25 febbraio 2024
Risposta di Getaround - UK
Hello DC,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The simplicity and efficiency of the…
The simplicity and efficiency of the app for a last minute booking was great! Will definitely use again
28 febbraio 2024
Risposta di Getaround - UK
Hello Nico,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Was charged 23£ on the grounds that I…
Was charged 23£ on the grounds that I had not filled up the tank . I actually put more than there was when I took it !! Still waiting on getaround to correct it
24 febbraio 2024
Risposta di Getaround - UK
Hello Olivier,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
Our Customer Support team is investigating your case and will reach out to you directly so that we can resolve this issue as quickly as possible.
Kind regards,
Laura
Great experience renting the car on our…
Great experience renting the car on our recent holiday. The app works very well and will definitely use again.
21 febbraio 2024
Risposta di Getaround - UK
Hello Andrew,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The company just doesn’t care
The company just doesn’t care. Some of their users lie, cheat and abuse the system, and they protect them. Clueless and impersonal.
The reply suggesting I “reach out” to them ignores the fact that they have now ignored three emails trying to resolve, and it just proves the point.
18 febbraio 2024
Risposta di Getaround - UK
Hello Alex,
Thank you for taking the time to leave your review, we are really sorry to hear that you feel this way following your recent rental experience.
So that we can better understand any issues that you've encountered and work to resolve any outstanding complaints, can you please reach out to us via https://en.getaround.com/contact.
Kind regards,
Laura
Thomas came to meet us
Thomas came to meet us, it was super easy and he was very friendly. The car was great.
19 febbraio 2024
Risposta di Getaround - UK
Hello Tanya,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Jim
Risposta di Getaround - UK
Hello Mr,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Nice car and clean.
8 febbraio 2024
Risposta di Getaround - UK
Hello Jef,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Vehicle not safe
We were unable to use the car as we did not feel it was safe. When turning on the engine a warning came up on the dashboard "ENGINE FAILURE" and we decided that it was not worth the risk in the snowy conditions.
11 febbraio 2024
Risposta di Getaround - UK
Hello Urska and Mark,
Thank you for taking the time to let us know about the problems you encountered during your recent rental with Getaround.
We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.
As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.
Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app:
https://en.getaround.com/help/articles/cfd0617cf5ab.
Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.
Kind regards,
Laura
Tres bien!
Mohammad était très joignable et a pu répondre a toutes nos questions. La voiture était en tres bon état. Nous n'avons eu aucun probleme! Merci!
4 febbraio 2024
Risposta di Getaround - UK
Bonjour Léa-Marie,
Merci de prendre le temps de nous partager votre avis.
Nous sommes ravis de lire votre satisfaction suite à votre location.
En espérant vous revoir très bientôt sur la route avec Getaround ! 🚗
En vous souhaitant une agréable journée,
Bien à vous,
Terrible customer service. Holiday ruined
Well it has been 4 days since I raised an issue with Getaround and still no resolution. Holiday ruined.
I booked a car in December and paid for it. A few days before going I checked the app and didn’t realise that going in via apple created a new account. I saw the car rental wasn’t there and had problems verifying my account and as I was going away soon, booked another car. This new rental was cancelled so I messaged Getaround ( no way of calling as no uk tel numbers) to explain this all.
I then got a message explaining I had two accounts hence cancellation of second rental car. Email asked me which account should be deleted which I replied to. I then got a message from another person who said my original rental car was still booked and to make sure I used the correct account.
Very soon after I got a message saying my original rental car was cancelled and to get in touch to find out why. My account is also blocked so I can’t book the car again.
I have since sent loads of messages on every day and got a couple of messages back which haven’t resolved the issue. I think it is because I had two accounts but if that is the case why did Getaround not cancel the second account when I replied a couple of hours after they emailed me days ago? Also why did they confirm my rental despite knowing I had two accounts. ( I eventually did cancel my 2nd account 36 hours later as I realised Getaround hadn’t done this).
Anyway customer service has been terrible. It seems they only work for a couple of hours each day and you’re lucky if you get a response 2 days later. Most of my messages haven’t been answered and if you reply to an email they ignore it so you have to send more messages via the app which means there is no single thread and makes it more confusing. Also seems no coordination to try and resolve issue. Main issue is no uk tel number to resolve during rental period.
I’m travelling to my holiday destination and arrive tonight with no car to get to my destination in the morning. So disappointed and can’t recommend Getaround at all.
8 febbraio 2024
Non scritta su invito
Risposta di Getaround - UK
Hello,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
Your feedback is really important to us, and I can understand your frustration and disappointment with your experience. Your comments have been passed to the relevant teams so that we can take a look at what went wrong here, and ensure that situations like this do not occur again.
If there is anything else that we can assist you with please don't hesitate to reach out to us via en.getaround.com/contact.
Kind regards,
Laura
Lyon, France - 9 seater
A great service, the owner of the splendid 9 seater van kept in close contact once we had landed at the airport and met us without problem. The vehicle was excellent and affordable and the return check in was quick, easy and friendly with good communication. An excellent experience thank you.
3 febbraio 2024
Risposta di Getaround - UK
Hello,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Le propriétaire du véhicule me charge…
Le propriétaire du véhicule me charge des frais de nettoyage car j'ai rendu les tapis sales.... Ce qui est vrai. Mais il faut également noté que j'ai récupéré une voiture sale en début de location, ce qui a été signalé (photos à l'appui) dans l'état des lieux initial.
Et pourtant, Getaround m'applique quand même les frais de ménage en disant que je devais rendre la voiture dans l'état initial. Ce qui est pourtant exactement ce que j'ai fais... Bref SAV à revoir.
Mise à jour : après un deuxième email de ma part, Getaround s'est rendu compte qu'ils avaient fait une erreur et m'ont remboursé les frais de ménage.
5 febbraio 2024
Risposta di Getaround - UK
Bonjour Paul, merci beaucoup d'avoir pris le temps de laisser un commentaire.
Nous sommes navrés d'apprendre cette situation.
L’état du véhicule (intérieur, extérieur, propreté) doit systématiquement être reporté à la fois au check-in et au check-out.
Si au début de votre location, vous trouvez que la voiture est sale à cause du locataire précédent, veuillez le signaler pendant l'inspection intérieure depuis l'application. Cela permet d'alerter le propriétaire que la voiture doit être nettoyée.
Après étude de votre dossier, nous vous confirmons qu'un ajustement a été effectué en votre faveur.
Excellente journée.
Bien à vous,
Maxime
Great rental experience
Great rental experience! As little hasstle as possible for a rental
4 febbraio 2024
Risposta di Getaround - UK
Hello Paul,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Awful Experience
I recently encountered an issue where my account was restricted without any prior notice or explanation. It was only after reaching out that I learned about the restriction being related to accessing my account from my husband's phone. (‘ Account Sharing Apparently) Even though I used my own account login and password. Ok. While I understand the importance of security measures, the lack of communication and abrupt restriction left me feeling upset and disrespected.
To compound the issue, attempts to contact your support team have proven challenging. No response to emails and the absence of a contact number have left me in a state of helplessness. In my interaction with Lloyd, I was informed about the restriction being upheld for security reasons, but the response lacked the clarity and reassurance I was seeking.
Now leaving me without access to a service that I would rely on, I believe there must be a more amicable resolution to address the security concerns without compromising the convenience and accessibility of the service.
Good luck to those who continue using this service. You could be stranded somewhere experiencing technical difficulties with your phone and next you’re blocked for finding other way’s to return the car. Splendid.
2 febbraio 2024
Risposta di Getaround - UK
Hello Nasima,
Thank you for taking the time to share your review with us.
We're sorry to hear about your disappointment with your recent experience.
I understand that this was a frustrating experience for you, your feedback is really important to us and will help us to improve the way we handle such cases in future.
If you have any further questions, we invite you to reply to the email sent to you by the Security team detailing the reason for the account restriction.
Kind regards,
Laura
Enkelt og rimelig.
28 gennaio 2024
Risposta di Getaround - UK
Hei Paul,
Tusen takk for anmeldelsen din. Vi setter stor pris på tilbakemeldingen din, det hjelper oss med å forbedre tjenesten vår!
Ha en fortsatt fin dag.
Vennlig hilsen,
Simon - Getaround
Very good experience
28 gennaio 2024
Risposta di Getaround - UK
Hello Paul,
Thank you for your feedback.
We are happy to hear that you are satisfied with your recent rental experience!
Our teams are working hard to provide the best possible quality of service and promote a more sustainable future through car sharing. 🌱🚗
Our team (and the planet 🌍) thank you for your support!
Kind regards,
Laura
Excellent car and experience
21 gennaio 2024
Risposta di Getaround - UK
Hello Laurence,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Lloyd
Not a great experience
This was the second time I rented with get around. First time was great experience and that what make me rent the second time. This time I had the worst experience ever. First of all, just a month before our arrival we were told that car owner had to change the car, keep in mind we did the reservation about six months in advance. Then it wasn’t for the best, we were given a really old car which was not cleaned and had mud on mats, stains on seats and crumbs. Due to weather we got delayed which I told the owner, my mistake I did not extend our rental. When we arrived at the drop off location it was pouring down and there was no shelter, we had to call a shuttle to pick us up as per owner’s arrangement, so we ended up waiting which pushed us just over three hours delay so owner charged us for four hours which was two third of total rental value of four days. I contacted and contested the charge but I was given a straight reply that charge is correct and they won’t do anything. No consideration to change of car on short notice to a smaller car and dirty and weather. I am left miffed and I don’t think I will be renting again.
18 gennaio 2024
Risposta di Getaround - UK
Hello NAVEED-UL-ISLAM,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.
As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.
Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app:
https://en.getaround.com/help/articles/cfd0617cf5ab.
Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.
As a reminder, you must return the vehicle at the time and on the date indicated in the rental contract:
- If it is not possible to return the vehicle at the agreed time, you must extend the rental via the application
- If the extension is not possible because the vehicle is already rented, you must return it at the original time or penalties will apply.
As well as being charged a late fee, you may also be charged for the additional rental duration.
You can read more about our late return policy in our Help Centre article:
https://en.getaround.com/help/articles/fe6f1d245c55
Kind regards,
Laura
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
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Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.