Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Leggi di più
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Leggi di più
L'azienda ha risposto
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative ap... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informazioni di contatto
Bevis Marks, EC3A, London, England, Regno Unito
- +44 20 3318 7571
4,1
Molto buono
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
If I could give this company 0 stars I…
If I could give this company 0 stars I would but I can’t. I rented a car with them in london I think ending of August 2023 it went smoothly. I had to pay a parking fine which was fine. However, all of a sudden my account is blocked now here’s where the problem started. Trying to get in contact with them is like a blind man trying to put a thread through a needle. My account got blocked because someone used my details in France and I have never been to France. There was no number to call them on. I emailed them and contacted them on Facebook they took forever to respond and when they did they would say pay €400 etc or you can’t use the account and no other option to fill for fraud nothing. I was willing to provide evidence but nothing from them.
30 agosto 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Hayley,
Thank you for taking the time to leave us your review, I'm very sorry to hear about this experience and can understand how frustrating and disappointing this must be.
We really appreciate your feedback, it has been passed to the relevant teams involved so that we can review what went wrong, and improve our service to avoid situations like this in the future.
Kind regards,
Laura
Risposta di Getaround - UK
Hello Lucas,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Everything went smoothly
Everything went smoothly, a completely trouble-free rental in a very good car, perfect for 4 people on a ski trip.
5 maggio 2024
Risposta di Getaround - UK
Hello Stuart,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Excellent as usual
22 aprile 2024
Risposta di Getaround - UK
Hello Mary,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Risposta di Getaround - UK
Hello Lauren,
Thank you for your review.
We are happy to hear about your satisfaction with our service.
Your feedback helps us to support a more sustainable future through carsharing.
Have a nice day.
Kind regards,
Great custemer service.
Great custemer service.
Everything was smooth, i can't complain at all.
14 aprile 2024
Risposta di Getaround - UK
Hello Elvis,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Excellent communication with Ed
Excellent communication with Ed , effortless. The car was great , very nice experience
14 aprile 2024
Risposta di Getaround - UK
Hello Menzies,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Risposta di Getaround - UK
Hello customer,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Easy, transparent, customer oriented
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case of any question or issue. I highly recomment Daniel
13 aprile 2024
Risposta di Getaround - UK
Hello Jacques,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Don’t use - Abusive fee structure
Abusive fee structure, charging you £125 for processing the congestion charge for you. London owners should be required to register for the automatic payment
28 marzo 2024
Non scritta su invito
Risposta di Getaround - UK
Hello Youri,
Thank you for taking the time to leave us your review.
As stated in our Help Centre article here: https://uk.getaround.com/help/articles/cb5f88c73033, the cost of the Congestion Charge is not included in the price of your rental, if you will be driving within the congestion zone it is your responsibility to ensure that the daily charge is paid.
If you pay by midnight the day after you have entered the zone the cost is £15, however if you do not pay, the charge issued by TfL is raised to £90, additionally, if the owner receives an infraction for non payment of the Congestion Charge, you will be charged £35 to compensate the owner for handling the ticket. More information is available in our Guide to penalty notices here https://uk.getaround.com/help/articles/3002bd485101.
Kind regards,
Laura
If you are thinking about renting with…
If you are thinking about renting with them think twice. I rented my car out and the driver damaged the door. They had insurance cover and so I logged a claim with Getaround thinking it wouldn't be too much of an issue. It has now been six months and I still haven't heard back. Last time I heard from them was 3 months ago when they said it would 2-3 months to sort out.
Luckily my car is drivable but imagine if it wasn't. Not worth the hassle
12 settembre 2023
Non scritta su invito
Risposta di Getaround - UK
Hello Barnaby,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your disappointment with our service. Following your message, we have forwarded your request to your dedicated claims manager, who will get back to you by email as soon as possible.
Kind regards,
Laura
Risposta di Getaround - UK
Hello Panagiotis,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
I had an issue locking the doors
I had an issue locking the doors, and the response came well after the rental period ended. Deffinitively not a good experience
7 aprile 2024
Risposta di Getaround - UK
Hello,
Thank you for taking the time to share your experience with us, we're sorry to hear about your disappointment, and appreciate your comments as they will allow us to continue to improve our service.
Kind regards,
Laura
Risposta di Getaround - UK
Hello Ben,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
The best experience!
1 aprile 2024
Risposta di Getaround - UK
Bonjour Oleksandr,
Merci de prendre le temps de nous écrire.
Nous sommes ravis de lire votre satisfaction suite à votre expérience de location !
Nous avons à cœur de vous offrir le meilleur service sur Getaround.
À bientôt sur les routes.
Unfair treatment for penalty notices
Mostly I have found GetAround to work well, until I was hit with a penalty notice.
I had inadvertently entered a bus lane. I was in the bus lane for a maximum of 10 seconds and traveled for no more than 20 metres (up to a set of traffic lights) before realising my mistake. I immediately moved out of the bus lane before any buses came along. The bus lane was poorly marked, up until the point where it was too late to change lanes without entering the bus lane.
The owner of the vehicle received a penalty charge notice from the local authority because of this. They immediately paid the penalty, the cost of which GetAround passed on to me, with additional compensation for the owner and admin fees for GetAround. The penalty was £65. The additional fees GetAround charged totalled £35. This effectively doubled the cost of my rental.
There was no opportunity to challenge the penalty notice, which in many cases leads to the local authority dropping the charge.
The compensation for the owner incentivises them to pay the penalty without question, even though these can often be legitimately challenged.
It's definitely left me with a negative perception of GetAround and I'm unlikely to use the service again. I understand the logic of this arrangement, but I think the balance is wrong and means renters are likely to get stung by large fees for minor infractions even when there is a strong case for challenging the penalty.
23 marzo 2024
Non scritta su invito
Risposta di Getaround - UK
Hello Tom,
Thank you for taking the time to leave us your feedback, we really appreciate it.
We have full information about our infraction policy available in the Help Centre article here: https://uk.getaround.com/help/articles/3002bd485101
Many times Owners will choose to pay the fine as quickly as possible to avoid the penalty charge from increasing, I understand your frustration in this case, and would like to advise that you contact the Owner of your rental directly for assistance in reaching the issuing authority to contest the penalty.
Kind regards,
Laura
Risposta di Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
These guys are a scam company who have…
These guys are a scam company who have very small print to catch you out. I was an hour late and they charged me £90 when it was originally only £100 to rent the car for 2 days. Absolute disgrace!
1 aprile 2024
Risposta di Getaround - UK
Hello John,
Thank you for taking the time to leave us your review, I'm sorry to hear that you are unhappy with your recent rental experience.
Our lateness policy states that if you return the vehicle later than expected, you'll owe £15 per started hour of lateness. A grace period allows for the vehicle to be returned up to 29 minutes before charging additional fees. Past 30 minutes, a late fee is applicable and charged by the hour. You will also have to pay any additional rental duration and adjustments for gas and distance.
Full ifnromation about this policy is available in our Help Centre article here: https://en.getaround.com/help/articles/fe6f1d245c55
Kind regards,
Laura
Customer service is non-existent
Customer service is non-existent. Cannot call anyone at the company and only referred to emails, to which no -one responds.
Sham company, no wonder it is going bankrupt.
18 marzo 2024
Non scritta su invito
Risposta di Getaround - UK
Hello David,
Thanks for taking the time to leave us your review, I'm sorry to hear that you are not satisfied with your recent experience using Getaround.
I have tried to reach out to you via Trustpilot for more information about your specific complaint so that I could investigate and assist you further, however I unfortunately did not get a response.
You can contact our Customer Service team by phone from one hour before the start of your rental, until one hour after your rental has ended. For all other contacts you can reach us via https://en.getaround.com/contact.
If you require any additional assistance please don't hesitate to reach out to us.
Kind regards,
Laura
Risposta di Getaround - UK
Hello Jack,
Thank you for taking the time to leave us your review, I'm really sorry to hear that you're unhappy with your recent experiences using Getaround.
Our teams work hard to provide a good service, and I'm sorry to hear that this has fallen short of your expectations recently. So that we can better understand what went wrong, and work to improve the service can you please reach out via https://uk.getaround.com/contact with a bit more information?
Kind regards,
Laura
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