The Garden Furniture Centre Ltd Recensioni 

Driver took parcel to site

I bought a 210cm diameter replacement canopy for my 25 year old teak garden parasol. The old one was good but had holes in it.

The replacement is excellent quality, with a tough fabric and leather pockets to put the arms of the parasol into. Fits perfectly and looks better than the original did when that was new!

I will be buying from here again.

My husband telephoned to order 2 50kg parasol bases. One for us and one for our neighbour. Very friendly and efficient, sorted quickly and told him we would be advised when it would be delivered. We were phoned the day before and told we would be contacted one hour before delivery. No time could be given. The driver was lovely. Kind, friendly and very helpful. He unloaded the bases and took ours right round into the back garden and put in place. He then did the same for our neighbours. In today’s ’drop it off and run’ society it is refreshing to find someone who still believes in personal service. This man is a credit to the company and the staff and parasol bases are excellent too.

We had a lovely day out visiting the centre in order to purchase replacement cushions for our cane rocking chairs
Customer service was amazing and we are delighted with the cushions. The quality is excellent, perfect colour and great value for money
We can highly recommend this company

I bought a 3m cantilevered parasol from the Garden Furniture Centre. The item seems to be very good quality and was delivered very promptly.
I had also assumed that the parasol would just be delivered to my front drive. However the delivery driver (Manny) not only brought it and a 90kg base around to the spot I had planned for it, he also assembled the parasol, showed me how to work it and took away every scrap of packaging.
The level of service I received far exceeded my expectations.
I wouldn’t hesitate to make another purchase from this company.

Great customer service from Zak and Manny. Smooth installation and really happy with our new pergola

Great service. Bought the Turino Parasol. It’s really heavy duty. Really easy to install. High quality materials. Very easy to put up / down. Takes 2 minutes. Very happy with the product. I’ve just bought another one to provide more consistent shade in a south facing garden.

From going into shop spoke on the phone and delivery it was an excellent service and the goods are amazing Thankyou all 🩷

I compliment this company on their first class service as I bought their Richmond Bench. The whole experience was on time, super friendly, easy and a joy. The bench is a first class product and something I recommend. Many thanks to all the contacts I had with their team.

Returning customer
We purchased a set of timeless, good quality outdoor chairs.
Very professional and knowledgeable sales representative.
Much quicker delivery as initially confirmed.
Pre-call ahead of very friendly delivery.
Can very much recommend, including visit of the show room

We ordered 2 banana bench seat pads and 4 matching chair seat pads.
Excellent quality products at a very competitive price.
I was a little concerned about the delivery as there were a few negative reviews remarking on email response and replies. However the company replied to emails promptly and delivery was within 5 days.
I would not hesitate to order from this company again ☺️.

Attentive service at each step and everyone we dealt with was very helpful. We love the product.

Manny and Zack did an excellent job with the delivery and installation.

We bought the garden day bed in midnight and it is THE BEST day bed that we can imagine!
Unbelievable, rotates 360 degrees, strong. Attractive and incredible quality.
The service has been excellent, we had it delivered within a week and Manny and Zac were fantastic when they brought it. Set up straight forward, polite, knew exactly what they were doing and everything was in perfect nee condition. Thank you very much we are really pleased with it.

Zak and Manny who delivered everything were fantastic. I wish all delivery teams were as good as them. The quality of all the furniture was fantastic and very happy with everything.

Can someone please contact me to inform when I am due to receive my refund? I sent a first email to cancel the order but the order was still attempted delivery which I refused with the driver over a week ago. It saddens me to write a negative review but I have to warn other people of such poor service. My order number is GFC2617 and I’ve sent two emails and a web enquiry but still no reply to anything. Please just help resolve this and redeem yourself as a reputable company that people want to do business with. I just want someone to make contact with and process the refund. Is this really too much of an ask?

Edit - 29th May - Further email sent this morning. Please note you’ve had my money in account since May 16th. Reply received today informing refund has been processed as of today. Will take 7-14 days to be processed.

Edit - 8th June - Thank you for responding to my review. I can confirm that following my emails of 19th May, 26th May, 28th May email and Trustpilot review left and email on 29th May I received a reply on 29th May, which I was grateful for. (See above).

8th June- Still awaiting on my refund but as stated above it takes 7-14 days to be processed and today is only day 10. Thank you.

We are absolutely thrilled with the new cover for my parent’s parasol. It fits beautifully and is fabulous quality.
It has completely transformed their patio area all ready for the summer. It was a hard find to get one that was the right size and of an excellent standard. So many other companies offer ones that are a thin fabric whereas The Garden Furniture Centre really gave a superior product. So once again, thank you and your team for providing a top service.

I ordered the beautiful table and chairs, It’s wow factor I must say,

Everyone, delivery drivers didn’t catch one of the name, the another was named Manny,

Sales and customer service advisor, Natalie, and another lady I spoke to also didn’t catch her name,

Anyway super helpful, knowledgeable about the product and just a super place to purchase, I will be back to shop here most definitely.

Thank you all from the bottom of my heart, for the most delightful service and overall my beautiful table and chairs.

The teak garden table I ordered took a while to arrive but it was worth waiting for and I’m very pleased with the quality. Also bought Golden Care Teak colour protector which I’ve used. It’s easy to apply and looks good.

We bought a sofa about 7years ago from this company and it has been absolutely great and looks as good as new .
Last week we purchased a four seater and two x two seater Fiji rattan sofas . These were delivered today are fantastic quality . The metal frames are powder coated , the bolts used are stainless steel , the bottom corners of the frame have teak feet . The rattan looks to be very strong and high quality . These aren’t cheap , but I’m sure they will last a long time .
The cushions are very comfortable and have mesh panels on the underside for drainage to prevent water from accumulating .
Delivery was prompt - the driver called in advance and arrived on time . The sofas were unpacked carefully and all the packing taken away . First class service .
It has been a pleasure dealing with this company .

The table I ordered is absolutely beautiful, but the delivery process was extremely disappointing and has put me off ordering from this company again.

I had recently undergone abdominal surgery and was unable to lift anything heavy, so delivery arrangements were very important to me.

After a delay caused by a courier breakdown (which was communicated), I was told the item would be delivered the following day via a different courier. At no point during the ordering process—or when the courier was rearranged—was it mentioned that the item would be kerbside delivery only.

The website ordering information also states nothing about kerbside delivery. I only found out on the day of delivery, via a message from the courier, that the item would be left at the roadside. Had I been made aware earlier, I would have refused kerbside delivery in advance, knowing I couldn’t manage a large, heavy item on a pallet by myself.

As a result, I had to urgently find help and burden others with unpacking and moving the table into the house. All of this could have been avoided with proper communication.