Furniture Village - FC Southampton Recensioni 

2827
TrustScore 5 su 5

4,9

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB


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Valutata 5 stelle su 5

Luke and Rich gave us a great service. Second floor flat and nothing was too much trouble. Furniture unpack and assembled. Guys were very friendly and professional,made the whole experience with furni... Leggi di più

Valutata 5 stelle su 5

We bought a lovely sofa from Furniture village in Southampton the staff were helpful and gave us time to discuss our needs. The sofa is fantastic, and the delivery to the isle of Wight was faultless,... Leggi di più

Valutata 5 stelle su 5

We are extremely happy with the delivery of our furniture. Everything was delivered, assembled and carefully tested to make sure it was working perfectly. Once everything was finished, all the boxes... Leggi di più

Valutata 5 stelle su 5

We had our new sofas deliverd this morning by Shane & Scott, they were both very friendly and polite. A credit to Furniture Village. Tina & Michael Whitlock.


Dettagli dell'azienda


Informazioni di contatto

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2827)

65.147 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Rich and Luke were very friendly and…

Rich and Luke were very friendly and professional. Quickly scoped out the best way to get the sofa where it needed to be in the house. Put it together very quickly and we’re really thrilled with our new sofa.

31 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good communication on delivery day

Good communication on delivery day. Continued with very good communication throughout the morning on exact delivery time. Quick easy delivery service. Staff friendly and very efficient.

31 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Your team contacted in advance of the…

Your team contacted in advance of the actual delivery time to confirm their location and upon arrival assisted with unloading and wrapping the items. All waste material was removed by the delivery team and all completed within minutes. Absolutely fantastic, I will highly recommend Furniture Village to anyone looking. Thank you guys 😊

31 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

From start to finish service was…

From start to finish service was excellent. In store Victoria was was extremely helpful, she was friendly and a great help. Delivery date was earlier than stated which was a bonus.
Delivery men were Luke and Rich and again were extremely helpful, careful and made sure everything was as it should be.
Cannot fault anything.
Highly recommended.

30 luglio 2026
Non scritta su invito
Valutata 4 stelle su 5

Fantastic delivery service yet again…

Fantastic delivery service yet again from Furniture Village. The two men that set up were friendly and very helpful. They helped this disabled customer move my old sofa outside ready for it to be collected and given a second chance by a charity. The only reason that I have not given five stars is because (some wise person in the upper echelons at) Furniture Village decreed to not supply an instruction booklet/pamphlet for my Hollywood home cinema sofas. This meant that both of the delivery men, and myself were trying (and failing) to pair the sofa to the tv (easy enough), and then to try to pair the two seater sofa, to the three seater sofa (not so easily done). There are a multitude of features on the Hollywood sofa, and a set of instructions would go a long way to helping the customer set up and operate, all of the features properly.

27 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

We ordered our new corner bench on 28th…

We ordered our new corner bench on 28th June and were told delivery would be 1-2 weeks, as advertised on the website. We then checked the order status online a week later where it stated that delivery would be 14th August, which is nearly 7 weeks after we placed the order! We contacted the Southampton store to ask why the order was delayed when advertised all over the website the 1-2 weeks delivery? We were told that a manager would contact us. To date no one has bothered to even call. We are left with no seating having just had a whole kitchen renovation completed in the amount of time it is taking to deliver the new furniture! I would not recommend this company for this reason.

28 giugno 2026
Non scritta su invito
Logo di Furniture Village - FC Southampton

Risposta di Furniture Village - FC Southampton

Good Morning,

We are truly sorry to learn of the significant delay with your corner bench order and the lack of communication you've experienced. We understand your frustration, especially after your kitchen renovation. We would like to investigate this further for you. Please send a copy of your review, along with your order number, name, and address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Valutata 5 stelle su 5

Quick and professional

Both Shane and Scott were very professional and let us know what they were about to do
They removed all of the packaging and laid mats prior to walking into the house

25 luglio 2026
Non scritta su invito

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