Furniture Village - Cambridge Recensioni 

1685
TrustScore 5 su 5

4,8

Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent Customer Service. The whole experience was a positive one. No pushy Sales person, just wanted us to be 100% happy with our choice. Aaron was a pleasure to advise us and gave us plenty o... Leggi di più

Valutata 5 stelle su 5

We came into the store to consider rather than to buy. However Peter listened to what we were looking for , showed us examples that could be suitable and one in particular to which we were immediately... Leggi di più

Valutata 5 stelle su 5

I visited Furniture Village because they carry a brand of mattress that I was interested in. That brand did not suit my budget needs. Aaron showed me other brands that were within my budget and would... Leggi di più

Valutata 5 stelle su 5

The Sales Consultant Azzdean at Cambridge store came over to us while we were looking at sofas and explained the various options regarding fabrics and styles. He then left us to allow us to look aroun... Leggi di più


Dettagli dell'azienda


Informazioni di contatto

  • Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Regno Unito

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(1685)

65.303 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service from Peter at Cambridge

Peter was great on explaining the options on several of the table and chair options. Very knowledgeable and friendly. Shop layout was great also. Able to sit and try out the various chair options. Quick ordering experience and at our own pace on deciding. Great experience

7 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from choosing the…

Excellent service from choosing the furniture to delivery. Supportive sales consultant (Ben-Cambridge) who listened and went above and beyond in spending time with me to decide on the good and expedited delivery in response to urgent need.

4 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Quality was not up to the mark

Quality was not up to the mark

31 agosto 2025
Non scritta su invito
Logo di Furniture Village - Cambridge

Risposta di Furniture Village - Cambridge

Good Morning,

Thank you for your review. We appreciate your feedback. If you would like to discuss this further, please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Valutata 1 stelle su 5

Delivery was late due to the sofa being…

Delivery was late due to the sofa being stored in 2 wrong warehouses and having to chase multiple warehouses constantly, despite being the customer! Then when it arrived it was faulty and been told it could be 12/14 weeks before it can be repaired. Extremely upset and disappointed

30 maggio 2026
Logo di Furniture Village - Cambridge

Risposta di Furniture Village - Cambridge

Good Morning,

We are truly sorry to hear about the significant delays and the faulty sofa you received. We understand your frustration with the extended repair timeline. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Valutata 5 stelle su 5

Great experience when buying new furniture

We were moving and needed to buy new furniture. Steve Wong, our Sales consultant was very patient and did his best to get us what we wanted. He is very professional, friendly and a fantastic at what he does. I cannot speak highly enough about Steve. Thank you for a great experience and we got yummy freshly baked cookies which was a bonus

23 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

We had an excellent staff member help…

We had an excellent staff member help us during our visit (Azzdean) nothing was too much trouble and he explained everything in detail.
The store itself was comfortable and welcoming. The prices were competitive. More people should visit.

22 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Really helpful staff

Peter was really helpful in showing us various options and putting us in contact with someone who could make sure our new sofa was going to fit.

25 maggio 2026
Valutata 5 stelle su 5

Great salesman

Great salesman, not pushy , professional with great knowledge. We arrived looking for a 2 seater settee to fit a very specific space and to recline. We were free to look around, but were offered help. We then decided to discuss our requirements with the salesman. He provided excellent help and advice without being in any way being pushy. We purchased a settee that fully fitted the size, type and covering we wanted, with the added bonus it was in the sale. Thank you very much. Great Customer services.

15 maggio 2026
Non scritta su invito
Valutata 3 stelle su 5

Complicated

I visited the Village office with a specific requirement regarding the delivery date of the furniture. I asked to be shown only the items that could be delivered by a particular date. After selecting a table and chairs, and being assured that delivery would take place by that date, I paid for the order in full.

Unfortunately, the furniture was not delivered by the agreed date. We then agreed on a delivery date one day later, which was acceptable to me. However, when the table arrived, the stone surface was cracked.

I am now trying to arrange for the replacement table and the remaining two chairs to be delivered, but the proposed delivery date is almost a month later.

This has been a very disappointing experience, particularly as the original delivery date was one of the main reasons for choosing these items and proceeding with the purchase.

6 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Ben Ross was very helpful

Ben Ross was very helpful, as we were needing a settee/corner unit, a specific size, which is smaller than the normal range. After a lot of searching he came up with the perfect one for us.

2 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Clear information, well presented products with options clearly and concisely explained, and the sales consultant who guided us through the various pros and cons of different potential choices was kind, patient, and very helpful. We left satisfied that we were happy with what we had decided upon and looking forward to receiving our delivery in due course. Would recommend to others wishing to buy furniture.

17 maggio 2026

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