Firstcry Recensioni 174

Never buy from this company. They use a courier company that does not deliver the package to your house. I had to finally send me staff to the courier's office to pick up the order.

I purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.

But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags were kept separately). But they were adamant on picking the product only if it has attached tag.

They are cheaters and bunch of frauds who never take the responsibility of product once it's delivered. This is my 2nd issue in a row regarding first cry which plainly denied to take the responsibility of wrong product sent my them.

I even told them again and again that it was a miscommunication, may be I was not able to put my point correctly in first call so I called them up again but they were not ready to listen. Beware customers !Dont buy products from anywhere but not first cry and this is review not of a layman but a qualified Doctor.

I'd like to express my frustration regarding the service provided by Firstcry. My experience with them has left me deeply disappointed. I placed an order for a product meant for my baby girl on July 14, 2023. The cost of the item was ₹1186.03. To my dismay, the product was inexplicably cancelled by the delivery team when it was just 3 km away from my home. The most baffling aspect was that I received no communication or notification about this cancellation.

After this ordeal, I received a partial refund of ₹1119.55 on July 28. However, it wasn't until I reached out to their customer care that the remaining amount of ₹66.47 was refunded, and this was done only by August 13.

In an attempt to give them another chance, I placed the same order again on July 28 (Now, I realized that was my mistake). Initially, the delivery date was set for August 7. However, this date was then changed to August 12 on August 7 itself. Subsequently, the delivery date was rescheduled multiple times: first to August 17, and now it stands at August 22. I made two calls to customer care seeking clarity on this matter. On both occasions, I was met with apologies and reassurances that my concern would be treated with urgency. They assured me that my order would be prioritized and delivered promptly. However, the constantly shifting delivery dates have left me sceptical about whether I will receive my product on the next promised date.

As the delivery dates continue to change, I find myself wondering if anyone else has encountered a similar situation with Firstcry. When I initially placed the order, my baby had just started lying down. Now, after a month and a half, she has progressed to sitting up on her own. The delay has not only tested my patience but also impacted my baby's growth milestones.

I sincerely hope that my ordered product arrives as promised, but if this situation persists, I'm left with no choice but to consider taking legal action. The lack of transparency and reliability in their service has severely eroded my trust in Firstcry.

Cheating

Ordered for Helmet but received a Swimming Goggles. The return process is ridiculous and worst customer service.

Their product may be good but their shipping service and custom support is very very worst. They don't deliver the product on time. On their website they put date like 3 days or 5 days but it will take at least 8 to 12 days. They just make the people purchase and then suffer by not delivering. Not suggesting anyone. Use either flipkart or amazon.

If they change the shipping company (xpressbees I think) and improve customer support, they can be very good.

Ordered 4 pcs if jewellery. One product, a necklace, was totally different than ordered. Not matching even 1%. This shows company has no quality controls. Another product, a bracelet, ordered of adult size but a similar product of a new born baby was sent. One item was OK. Delivery of the fourth item was not taken because of prior experience. Requested for refund to which firstcry agreed but didn't pick up the product in next 3 days and I left for another city. Moreover, firstcry advised that they will credit the amount in my wallet which can be used for future purchases. Overall customer service is abysmal. Delivery was pathetically slow. Took around 10 days to deliver. Firstcry is not supplying items ftom their own store but thtough other vendors over which it has no control.  Avoid buying from firstcry or you lose money as I have.

I ordered a stream iron from this website it was not working as expected so initiated the return on the very same day but support guys did not initiated the return to vendor and hence the return got rejected because of their fault. And no one ever bothered to reply my emails. Totally pathetic customer support.

Cheaters..first cry is least bothered about its customer. Return policy is horrible. No support, poor management, poor customer service team. Loosing trust now.

do not buy from first cry...the AHC sent me different product and first cry is not even responding even after reaching them many time. they closed my request.

best for babies shopping. best price & best quality products. i had ordered some nightwear for my kids & the quality just turned to be superb.

Very Bad service no customer attitude,It was our first visit , and we purchased a lot of baby products, im very very dissatisfied with this item that’s sold faulty , it’s really unfair if the staff knows if it’s faulty or not appropriate don’t just do the sale because you need to be counted on incentives, today I open the bag for the first time today so I can get my son to use it , bless my little one , he sat down and the fold seat came down and my son had an accident he was bleeding as he had an accident , we paid 1445 for the item , we bought this abroad with us to use it , also reason was we can carry it when we travel as it’s very compact I also found staff there recommend products where it counts more on incentives side I believe and honestly it’s so bad , the locking doesn’t stAy as the stay bits of the foldable potty was broken and I wonders why it’s shaky and but wobbly ,
I’m very very unhappy as my son had a fall via his nose and his lips got two deep cuts , I had a panic attack looking at my little ones bleeding

I honestly need a solution to this

we are purchasing kids. i feel very happy because low cost but quality is more than. great quality

I had a pleasant shopping experience in this online store. Immediately as I went to the site to choose educational toys for the child, an information window popped up with discounts for registered users. I did not miss the opportunity to get my first discount. I liked the high-resolution pictures, so you can see in detail the goods that you are going to buy. Then I used the callback option to make sure that my order was accepted for consideration, and I liked how the operator answered my questions about the quality of the goods and about the terms of delivery. The toys were delivered within 2 days, I liked the quality and now I'm buying everything in this store!