First Choice Lighting Recensioni 

3010
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Placed an order and the delivery acknowledgement shows first choice use evri. Certainly not my first choice based on previous experience for delivery to the isle of wight (IoW), but they have met th... Leggi di più

Valutata 5 stelle su 5

I was seeking spare lamp shades that were not stocked by First Choice Lighting, although the fittings were purchased here. The required items were sourced from the manufacturer for me and quickly de... Leggi di più

Valutata 5 stelle su 5

Although there was a hiccup with the tracking this was so well handled when I rang the company to find out what had jhappened to my order. The woman I spoke to was very friendly and helpful and the... Leggi di più

Valutata 5 stelle su 5

I had to contact Customer Service as a light had been damaged in transit. The phone was answered immediately by Nicole who went above and beyond the call of duty and was very helpful. The success of... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(3010)

222 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Mixed review.

Mixed review.
Lamp bought was a good price and delivery was free in 2 days. Unfortunately lamp was faulty so on asking for a refund (I didn’t want a replacement) a replacement was dispatched the next day. I was also told the company didn’t want the faulty lamp back. On asking for a refund I was told I’d have to wait for the replacement (that I hadn’t asked for) to be delivered, I then had to refuse delivery and wait for it to be returned to sender before my refund could be processed. I questioned this and was told the same. Although the communication was swift I felt the customer service could have been better.

26 gennaio 2026
Valutata 5 stelle su 5

Excellent customer service

Ordered a lamp, very good value for money, looks more expensive than it cost, however, one of the pins on the plug had snapped off. I contacted the seller and 12 hours later they contacted me and said they would send me a replacement. No hassle, no need to send the original one back. Excellent customer service.

29 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

I asked to return a broken item was…

I asked to return a broken item was told I couldn't after 48 hrs of receiving it. I was decorating and didn't open item until I was ready to use it

26 gennaio 2026
Logo di First Choice Lighting

Risposta di First Choice Lighting

Hi Gill,

Thanks for taking the time to leave a review.

We do ask that damages are reported within 48 hours of delivery to allow any issues to be resolved satisfactorily. Unfortunately in this instance it was a couple of weeks after delivery contact was made which did limit our ability to assist.

Our customer services team are always available by email or phone to assist with any queries or issues as they arise.

Kind regards,
Simon

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service, knowledgeable and friendly staff that gave me the impression the company wanted and were grateful for my order.

Well done to all, first choice lighting will be my first choice in the future.

26 gennaio 2026
Valutata 5 stelle su 5

3rd time to use this company.

This is the 3rd light that I have bought from this company. Process to order online was easy, price was good and my light arrived well packaged to prevent any breakages. Also was kept up to date with emails letting me know when the light was out for delivery. Would use this company again.

26 gennaio 2026
Valutata 5 stelle su 5

Returning customer

This was my second time buying from first choice lighting, and whilst the main reason for returning was price the service and packing was excellent. Certainly they are a recommended lighting supplier with a great choice!

26 gennaio 2026
Valutata 5 stelle su 5

Beautiful light

Beautiful light, best price that I found and considerably cheaper than other companies. Fast delivery. Would definitely buy from in the future. Delivery guy was very friendly and helpful too!

23 gennaio 2026

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