Had a quick query, contacted FENSA support. Received a reply within minutes. A concise and complete response. Really pleased on the swift reply. Has saved me days/months of worrying about a small... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I am a Sole Trader one man band and business can be difficult at the best of times.. When issues arise it seems to be a growing trend finding difficulties having these large organisations to be unde... Leggi di più
L'azienda ha risposto
From start to finish, the team at Fensa really impressed with their efficiency and attention to a new customer. Their guidance and professionalism was amazing. Pleased to be accredited to this grea... Leggi di più
L'azienda ha risposto
Easy booking in system, with a quick response from Fensa. Communication was great throughout and everything went as planned.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
Informazioni di contatto
Rushworth Street 40, SE1 0QP, London, Stati Uniti
- www.fensa.org.uk
4,4
Eccellente
142 recensioni
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di FENSA Limited
Dear Berben,
Many thanks for taking the time to leave this wonderful 5 star review. We are delighted to hear about your positive experience with us. We will pass your comments onto the wider FENSA team.
Kind Regards
The FENSA Team
Harnam was exceptionally helpful with…
Harnam was exceptionally helpful with my request and went the extra mile to help. Adebola followed up the paperwork to ensure my query was completed. Thank you both
1 aprile 2026
Non scritta su invito
Risposta di FENSA Limited
Thank you for your kind feedback Dawn and Martin. We're delighted to hear about your positive experience with FENSA. We will pass your comments on to Harnam and Bola and the wider FENSA team.
Kind Regards
The FENSA Team
Very quick to reply
Very quick to reply and sorted my issue straight away
25 marzo 2026
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Risposta di FENSA Limited
Dear Ms Price,
Thank you for taking the time to leave a review, its great to know you are happy with your experience.
Kind Regards
The FENSA Team
I would not use any other
Very please will all that FENSA do and how helpful and friendly they are, I have had a few very small problems over the past twenty odd years I have been with them but one phone call and things are sorted immediately.
Thank you FENSA keep up the good work.
25 marzo 2026
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Risposta di FENSA Limited
Dear Mr Bromilow,
Thank you so much for this kind feedback, we really appreciate you taking the time to leave a review. We are so pleased to have met your expectations and we will pass your comments on to the wider team. Thank you for your support.
Kind Regards
The FENSA Team
I chased up my fensa certificate but…
I chased up my fensa certificate but found it it had been sent to the wrong address. They quickly resent but said it'll take 10 days, so asked if l could have it emailed to me and they did that, as l needed it quicker. I was ever so grateful for their help.
23 marzo 2026
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Risposta di FENSA Limited
Many thanks for your positive review, we are so pleased to have been able to assist. We will pass your comments on to the wider team.
Kind Regards
The FENSA Team
Jenifer
Jenifer, the consultant was very helpful and prompt with her advice, resulting in her providing all the contact details I needed. An extremely helpful a d FREE service.
17 marzo 2026
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Risposta di FENSA Limited
Dear Mrs Penn,
Many thanks for sharing your positive feedback, we are delighted we were able to assist. We will pass your comments onto Jen and the wider team.
Kind regards
The FENSA Team
Things were sorted very quickly
12 marzo 2026
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Risposta di FENSA Limited
Dear Mr Harrison,
Thank you for your feedback, we are happy to have met your expectations.
Kind Regards
The FENSA Team
Misuse of FENSA membership
I engaged a glazier who did not understand warranties but waved his FENSA certificate at me. I told him this was not a warranty and covered customers only in case of his insolvency. I reported this to FENSA and asked why they approve traders who have no idea what FENSA does. I received no response after three letters. Seems that FENSA and ignorant traders are well matched.
9 dicembre 2025
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Risposta di FENSA Limited
Dear Ms Iordanescu,
We are very sorry to hear that on this occasion, we haven’t provided the service that we pride ourselves on. Please call our dedicated customer team on 020 7645 3700 to discuss how we can rectify this.
Kind Regards
The FENSA Team
Risposta di FENSA Limited
Many thanks for posting this review. Its great to know you are happy with your experience.
Kind Regards
The FENSA Team
Enquired re a copy certificate
Enquired re a copy certificate. Swiftly dealt with by a very pleasant gentleman who was both polite and clear in his advice. We had passed the period of a free replacement and were directed to the website where we would be able to purchase. Gave me time to write down the website address and explained what information to provide.
Would recommend using them again
18 febbraio 2026
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Risposta di FENSA Limited
Dear Mr & Mrs Drury,
Many thanks for your kind feedback, we are delighted to hear about your positive experience with FENSA and we will pass on your comments to the wider team.
Kind regards
The FENSA Team
Contacted FENSA to help with a missing…
Contacted FENSA to help with a missing certificate I was trying to trace for a property I was purchasing. They replied quickly and were very helpful.
4 febbraio 2026
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Risposta di FENSA Limited
Dear Ms Benson,
We really appreciate you taking the time to leave a review, its great to know you are happy with your experience, thank you for choosing FENSA.
Kind regards
The FENSA team
Jack in technical support was…
Jack in technical support was unbelievably informative and helpful throughout the whole process of having the problems with
My windows and installers resolved.
23 gennaio 2026
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Risposta di FENSA Limited
Dear Mr Broom,
Thank you for your kind feedback, it means a lot to us and helps us continue delivering the best service possible. We will pass your comments onto Jack and the wider team.
Kind regards
The FENSA team
The support team was really helpful
The support team was really helpful
29 gennaio 2026
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Risposta di FENSA Limited
Dear George,
Thank you for your kind feedback, we are delighted to have met your expectations.
Kind regards
The FENSA team
Prompt useful reply
Prompt reply with additional useful information.
28 gennaio 2026
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Risposta di FENSA Limited
Dear Jenny,
Thank you for your kind feedback, its great to know you're happy with your experience. Thank you for choosing FENSA.
Kind regards
The FENSA team
RISA authentication
Having received an unsolicited email apparently from RISA, who conduct inspections for FENSA, requesting access to my property at short (a couple of days) notice, I wanted to confirm it was genuine. I found no link to RISA's website from FENSA's. When I emailed enquiries the automated reply said I would receive a response within three working days which would have been too late. I only got voicemail when I rang but despite leaving no message someone called me back confirming verbally and by email the RISA contact was genuine.
26 gennaio 2026
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Risposta di FENSA Limited
Dear Paul,
We really appreciate you taking the time to leave a review, we are glad we were able to assist, supporting homeowners is at the heart of what we do.
Kind regards
The FENSA team
Helpful and efficient
Adebola was most helpful and efficient in dealing with my enquiry in a very satisfactory manner.
19 gennaio 2026
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Risposta di FENSA Limited
Many thanks for your feedback it means a lot to us and helps us continue delivering the best service possible.
Kind regards
The FENSA Team
Reorder FENSA cert
Reorder FENSA cert
Quick reply and solved my problem
15 gennaio 2026
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Risposta di FENSA Limited
Thank you for your feedback its great to know you are happy with your experience with us.
Kind Regards
The FENSA Team
We have been Fensa members for 22 Years…
We have been Fensa members for 22 Years this year. They have always been helpful, polite, responsive to emails & I would recommend them to anyone.
The MTC & RISA guys are also really nice & helpful
12 gennaio 2026
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Risposta di FENSA Limited
Dear Mr Jenkins
Thank you for your kind feedback, we are delighted to hear about your positive experience with FENSA, we will pass on your comments to the wider team.
Kind Regards
The FENSA Team
My problem was resolved.
6 gennaio 2026
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Risposta di FENSA Limited
Thank you for taking the time to leave a review, we appreciate your feedback and are thrilled to hear that we have met your expectations.
Kind Regards
The FENSA Team
Always on hand to help with queries and…
Always on hand to help with queries and always fast to respond
23 dicembre 2025
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Risposta di FENSA Limited
Many thanks for taking the time to post your positive review. We appreciate your feedback and are delighted to have met your expectations.
Kind Regards
The FENSA Team
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