ESSE Recensioni 

545
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have had our Esse log burner now for over 14 years - it has served us really well over cold winters in Scotland. I have used Esse numerous times for parts such as replacement firebricks and alway... Leggi di più

Valutata 5 stelle su 5

Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Leggi di più

Valutata 4 stelle su 5

Good contact on phone with company. I was really pleased that they negotiated a display model for me because it made the model more affordable and Glen answered my various questions. I love the sto... Leggi di più

Valutata 5 stelle su 5

Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fabbricante di caminetti
  2. Fornitore di impianti di riscaldamento
  3. Negozio di articoli da cucina
  4. Produttore
  5. Costruttore di stufe
  6. Negozio di stufe a legna

Scritti dall'azienda

Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.

ESSE Owners Club

Welcome to the ESSE Family

Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home. Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com. Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

545 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,5

Tutte le recensioni

(545)

186 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

ESSE Solo

Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.

22 settembre 2025
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Risposta di ESSE

Thank you, we are pleased that we could assist with the service of your ESSE stove. We shall share your kind review with our team. Warm regards, ESSE.

Valutata 5 stelle su 5

Easy to order

Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast

15 settembre 2025
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Risposta di ESSE

Thank you for your kind review. ESSE.

Valutata 5 stelle su 5

Communication was brilliant

Communication was brilliant. Very helpful in advising correct part needed.

19 settembre 2025
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Risposta di ESSE

Thank you Gillian for taking the time to leave us your review. Kind regards, ESSE.

Valutata 5 stelle su 5

It was easy from beginning to checkout

It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing

19 settembre 2025
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Risposta di ESSE

We are pleased we could be of service. Thank you from ESSE.

Valutata 5 stelle su 5

Spares......

Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge

19 settembre 2025
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Risposta di ESSE

Thank you for your kind review. Warm regards, ESSE.

Valutata 5 stelle su 5

Great Customer service

Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.

17 settembre 2025
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Risposta di ESSE

Thank you for taking the time to write your review. With kind regards from the ESSE Team.

Valutata 4 stelle su 5

New glass panel

New glass panel. Packaged well and delivered within the week.

4 settembre 2025
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Risposta di ESSE

Thank you for your review. With kind regards from the ESSE Team.

Valutata 5 stelle su 5

Just brilliant

Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.

1 settembre 2025
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Risposta di ESSE

Thank you for your kind feedback. Please let us know if you need any further assistance in the future! With bestregards from the ESSE Team.

Valutata 4 stelle su 5

Poor delivery service

Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.

1 settembre 2025
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Risposta di ESSE

We apologise for the delay in the despatch of our spare parts, we receive a significant increase in order levels during the colder months. We are doing our utmost to improve our delivery times. Thank you for your feedback. ESSE.

Valutata 5 stelle su 5

Ordering the parts I needed was easy but more info would have helped

Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.

4 settembre 2025
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Risposta di ESSE

Thank you for your feedback, we will make sure this is clear in the future. With kind regards from the ESSE Team.

Valutata 5 stelle su 5

Really good wood burner …

Really good wood burner …. Can’t wait for it to get cold enough to use

3 settembre 2025
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Risposta di ESSE

Thank you for your kind review. We hope you enjoy cosy evenings by the fire as it gets colder. With kind regards from the ESSE Team

Valutata 5 stelle su 5

Replacement fire brick.

The replacement fire brick was despatched promptly and arrived, via courier, unbroken!! It’s so good when a plan works.

27 agosto 2025
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Risposta di ESSE

Thank you for your review. With kind regards from the ESSE Team

Valutata 1 stelle su 5

First if all they sent the wring part

First if all they sent the wring part.
Very disappointed that they blamed us for the part warping

3 settembre 2025
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Risposta di ESSE

Dear Alison, thank you for your feedback.
I am sorry to hear that you recieved the incorrect part but understand that the correct part was sent out immediately and the incorrect part collected.
I also understand that you were advised that the riddle grate is classed as a consumable part as it may require changing as part of routine maintenance over your stoves lifetime.
Should you wish to discuss this further, please contact us on enquiries@esse.com
Kind regards, ESSE

Valutata 5 stelle su 5

Clear website

Clear website. No problem ordering correct spare parts. All parts delivered securely.
A good decision to buy a UK built multifuel stove.

1 settembre 2025
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Risposta di ESSE

Thank you for taking the time to write your review. With kind regards from the ESSE Team

Valutata 5 stelle su 5

My item was delivered promptly with…

My item was delivered promptly with clear updates.
As yet I’ve still to install and use so can’t comment on performance and fit but don’t expect any issues.

22 agosto 2025
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Risposta di ESSE

Thank your for taking the time to write your review. Kind regards from the ESSE Team

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