Elephant Recensioni 

Currently going through a claim with this company for a non fault accident where the other party has admitted liability and the service is appalling. I am constantly chasing them, they don't call back, want me to take my car to a garage with 2 star rating and won't provide a courtesy car that will meet my needs!

If you have any sense you will steer clear! I will definitely not be renewing my insurance with them!

Was with them for 9 years, last two years my insurance has sky rocketed up, they sound more like a call centre now and we are just numbers compared to how it was when I first joined.

Moved company for £15 a month cheaper

Avoid there are other companies that will be cheaper

Had a lorry crash into me in June, the solicitors which Elephant use are Horwich Farrelly which are overloaded. 9 months on and they have not even started looking at the case yet. Avoid and look for a company that can deal with claims quickly.

Just don’t even bother considering this insurance company. They cancelled my policy and didn’t tell me why i didn’t even get an email saying they have cancelled it. just received a letter saying that it cancelled on the 12th it is now the 16th. so i have been driving without insurance for 4 days!!!! absolutely ridiculous service they should just shut their company down.

I'll give 3 stars for insurance during my day's as a learner driver when others wouldn't insurue me, so I have to thank them dor that price are high at the moment but lower than other company's this company should he a budget cost for car insurance, so we should start to see prices going down, customer service is not that great I'm.only giving 3 stars for the fact I got var insurance lower than all the big companies that either wouldn't cover me or wanted to take the .... because I was a learner so 3 stars for that and I have continued to stay with them since then, I do hope my loyalty pays off fir me. If the prices go down I'm sure I will give a 5 star review because I think that's all we really want and need in this day and age.

This is absolutely unprofessional the website is give a problem to sign in . When you call an agent they don’t know what they are doing I was next to my gran helping my gran with her policy on her car and as a person who has worked in an insurance call centre she should definitely know what she is doing … honestly this is pathetic not even knowing if you insured correctly… DISGUSTING SERVICE AND WORK ETHICS!!! So unprofessional

been with Elephant for 2 years, my insurance is due to be renewed when I learned they wanted and extra £250!!!, there are no changes to my policy and they had no explanation other than inflation,,,,I was expecting a reduction after another year of no claims, I checked other insurance companies and found one almost £300 cheaper, Elephant offered me a £49 reduction, what a joke...avoid

Took car insurance through insurance comparison site. Was transferred to Elephant Car Insurance, many options were missing from original quote.
Money Supermarket confirmed that is error from insurer, emailed Elephant and after 7 days received link to update my cover? They didn't even read my message.
My advice is to avoid this company, next step is Financial Ombudsman, this type of practice must be dealt with.
Misleading clients and not communicating is not responsible at least
Ref: P73099813

Not recommended at all
Easy to sign up and to get a quote - one star
But even if you read upfront the info for the extra options - still will have to pay more
To allows you to complete the service for which you paid at the moment for purchased
Avoid them

I bought a new car and it was hit whilst parked at the side of the rode by a drunk driver , luckily we got all the details and the police were there as witnesses. I had only had the car 6 weeks . Elephant took 3 days to provide a courtesy car which I had to chase. My car was written off and again I had to chase the company to collect - over 10 days to collect and I was then told they would be paying me £1550 less than what I had paid . I bought the car 6 weeks ago so lost £1550 in 6 weeks for something that wasn’t my fault . I would never insure with them again

First time using Elephant joined in June 2023. A couple of months ago my car got damaged and I needed to claim through the insurance. The process was pretty straightforward, log the claim online and then spoke to them on the phone the following day. the representative was friendly, polite and empathetic which is all good traits of good customer service. They accepted my claim and sent a truck out to collect my car and take it to the repair shop. This was all done within 2 days and then just had to wait a few days whilst my car was being repaired. Great service from start to finish.

terrible customer service if your english is not good they joke with you for 2 hours on the phone and finally (cancel the insurance because they thought someone else did the insurance for you)

I have been with this company since 2016.
The first time I have renewed my contract it was slightly cheaper, then over the years it became more and more expensive and i had to start the cancellation process every year to get an acceptable price.

This year however, they have tried to rip me off.
Last year premium £1600, renewal premium £3400 More than 100% increase with 12 years NCB. After starting the cancellation process, their website offered nearly £1000 rebate but multiple competitors offered an even better coverage for £1200.

Summary: They try to make you pay absurd prices, hoping you will not look at the quote, you say no, their website gives you immediately a big rebate, but even at this point you will save a fortune by switching insurance providers

Well where do I start... probably by saying DO NOT USE THEM!

My car got vandalised and taken to steer auto group to be fixed. I was told we don't have a courtesy car for you cause we arr too busy, even though I was meant to have one. I waited over a month without a courtesy car then elephant said they would get me a car from enterprise.. and they only offered me a Toyota aygo. Cause clearly its te cheapest. Joke of a company.. joke of a service so if you want a good insurance company probably bet going elsewhere.

Sam

Insurance coming up for renewal. Elephant quote c50% more than best competitors. Unwilling to match so indicated would move to another insurer.
Subsequently pursued very aggressively by Elephant for a ridiculous cancellation fee. Claimed -incorrectly - thst justified reflected need to provide temporary cover
WHOLE APPROACH UNACCEPTABLE

Having so much issues starting claim...to courtesy vehicle...they always right...so don't waist your money,time and nerves...

30 years no fault or crime or accident, you lost a good customer. £32 is reasonable but £144 is a scam. I have never, anywhere in the world, seen my insurance rate quadruple for a slice of pizza because it was stolen from me. I made a big mistake and I told you and the police because you are the biggest fraudsters in history. I challenge this. And I will fight against this inequality and oppression.

Worst experience with this supposed car insurer. A month after a crash and the car is still in storage pending them deciding what to do with it meanwhile no courtesy car and no power at all to speed up the process so losing yet more money on hire car. Totally unreasonable and feel like reporting to the consumer ombudsman. Will never 'insure' with them again.

Great customer service,

I have had a nightmare with a cheaper car insurance company from Go Compare, so I decided to go more main steam as I have used Elephant before.

I spent some time on the call with customer service to fully ensure my policy was all set up.

The teams patience was great and they fully answered all my questions.

Always very quick to respond on the phone, very polite customer service and very helpful, I had a fake claim made against me and had £90 refunded from Elephant due to increased premium cost, very quick and easy to get through to call support team. Also gave me over £50 discount on my renewal price. Unfortunately had to cancel policy due to admin charges taking out another policy, Danielle in customer retentions was very helpful and kind. Best customer service I have had on the phone, compared to other companies waiting 30 mins + ! I will most likely return to Elephant next year.