Cheating Business by DURIAN. I purchased full leather sofa set two years back. Durian delivered me half leather and half fake leather. Now fake leather has started peeling off and tearing off just... Leggi di più
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Scopri cosa dicono le persone
Durian is the worst brand in furniture manufacturing market. Specially the Leatherette Sofas made of worst quality China make Leatherette within one year will look like street dog without hair. The so... Leggi di più
L'azienda ha risposto
The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it of... Leggi di più
I had the worst customer experience with this company. Every interaction was filled with lies or proved to be useless. The bed I ordered arrived a week late, despite being promised each day that it w... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Informazioni di contatto
Mumbai, India
- www.durian.in
1,6
Pessimo
282 recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good Quality Furniture
I bought Vectra MB chair. Ergonomics wise I would rate it 7/10. Quality wise 9/10. Could have used soft plastic material on hand rest. Otherwise all good.
31 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Meh. If you want to feel good about what you are buying then maybe. The material is great and installation was excellent but overpriced
The make and material is good enough. Why 3 stars? The chair already has an open stitching.
29 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Chair is fine but some problems
1. delivery and installation should be on the dame date
2. The plastic circular cap which is placed under gas lift is of cheap plastic grade and was found broken/cracked during unboxing.
18 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Best place for furniture
Best place for furniture. Recently bought a pillow online and it was the best decision I've taken in years.
11 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Delayed in delivery but installation is…
Delayed in delivery but installation is very fast, product is also very good and durable, just need to improve delivery line
9 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you taking the time to share your feedback with us.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Happy Customer
Durian is amazing, I had lost all hopes of the product getting fixed. But realized that Durian religiously tracks all product complaints. One of the day a gentleman Ashish called up, apologized for an open service complained, kept a track this my chair got fixed.
Good job Durian Team!
I am so happy that still someone is caring for customer satisfaction.
5 marzo 2021
Risposta di Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Delivery is very slow and there is no…
Delivery is very slow and there is no satisfactory reply from the Team.
Price is also in higher side
2 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Neck support issues
Overall experience is good. There was a delay in installation. There is some issue with the neck support. It is not comfortable.
1 marzo 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent service and quality product.
28 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Strong and durable chair
Strong and durable chair. Lumbar support only works vertically but not horizontally as shown in images.
27 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Wrong chair was sent
Wrong chair was sent. I had ordered two same chairs but two different chairs were delivered. While this isn't expected but even being considerate towards human error, my pain point is not the wrong product delivery but rather the overall handling by the company.
No company representative ever contacted for assembly after the first set of parcels were received.
Upon returning the wrong chair from my side, no update was given for more than 2 weeks. Was left completely clueless on the status of when would the pending chair be delivered. So much so in the name of a branded experience!
On sending a simple complaint email to customer care team while following up on pending chair, there was no courtesy to even respond per return mail. Very strange practices!
Then, the chair that has finally been replaced after a delay of over 3 weeks, turns out to be having a faulty screw positioning. I spent precious 2 hours (after having fixed the chair that was previously returned), it's effort again gone in vain.
By the way, upon getting the pending chair, I had again waited for 2-3 days, thinking that after the first bad experience, probably the company would try to pacify the customer and at least send someone to assemble the chair but not the case.
Overall, repeated set of poor experiences. I am so annoyed that keeping the chair would remind me of horrible experience. It is in mutual interest that the company arranges to get the chairs back and simply refund my money.
25 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent product
23 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Very good quality chair
20 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Exceptional Services offered by Durian…
Exceptional Services offered by Durian .
There were some hiccups in delivery due to the delivery agent but Durian handled it extremely well in a very proffesional manner .
Thanks for the Services .
19 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Very comfortable as expected nice…
Very comfortable as expected nice customer service
15 febbraio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
The staff was helpful and the showroom…
The staff was helpful and the showroom decently organized for a nice customer experience
30 gennaio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Good experience
Delivered on time, competent and polite technician for assembly. Solid wardrobe.
30 gennaio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Furniture is good but delivery was late…
Furniture is good but delivery was late and no communication
30 gennaio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Product is good and as per description.
Product is good and as per description.
Installation and delivered as promised.
29 gennaio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
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