Cheating Business by DURIAN. I purchased full leather sofa set two years back. Durian delivered me half leather and half fake leather. Now fake leather has started peeling off and tearing off just... Leggi di più
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Scopri cosa dicono le persone
Durian is the worst brand in furniture manufacturing market. Specially the Leatherette Sofas made of worst quality China make Leatherette within one year will look like street dog without hair. The so... Leggi di più
L'azienda ha risposto
The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it of... Leggi di più
I had the worst customer experience with this company. Every interaction was filled with lies or proved to be useless. The bed I ordered arrived a week late, despite being promised each day that it w... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Informazioni di contatto
Mumbai, India
- www.durian.in
1,6
Pessimo
282 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent product and smooth and…
Excellent product and smooth and professional delivery
26 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Product delivered is in good condition…
Product delivered is in good condition . Company should have proper procedure for assembly of chair and here i have to search the contact number for getting assembly of chair. Their contact number on website was not getting picked for 2 days and have to search through some other mode and get it assembled.
20 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Would rate 4/5
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which u use on site needs to be clearly explained .. to ke synchronised locking is not what I was looking for ..
12 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Return policy on ground contradicts commitment on website
The policy on your website nowhere states that there will be a deduction of 20+% on case a customer wants to return a product. But in reality i was informed about this policy when i got the product delivered.
I am surprised and shocked that a brand like durian would have failed to meet the promise as mentioned in the policy. I hope that your management would take note of this email and introspect on the promises made to a customer vis-à-vis what is implemented on the ground. Your policy states on the website that the customer can return the product free of cost incase customer is not satisfied which is completely contradicting to what your customer service explained on call.
10 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Had to assemble the chairs myself!
10 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Very disappointed with the product
Very disappointed with the product. Received seating seat with defect raised complain but it's 1 month no response. Mesh of the chair getting teared not a good quality. With in 1 weak getting started this problem. Before order durian was saying have full 5 year warranty now they have terms and conditions.
No going to buying anything and not going to recommend anyone for Durian.
8 maggio 2021
Risposta di Durian Furniture
Dear Rakesh,
We're very sorry you had this experience. Please know that your situation was an exception and we understand how frustrating this must have been for you. We take customer experience very seriously and our team will get in touch with you and work with you to resolve this as quickly as possible.
We are truly sorry for the inconvenience and we assure you that we will make things right. Thank you for your patience!
Regards
Team Durian
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27/12/2021
Dear Rakesh,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The product was delivered in perfect…
The product was delivered in perfect condition and installation was done at the time of delivery itself. But there was a massive delay in delivery.
5 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Damaged item received
Damaged item received. Durian should focus on the detail of the product. One of the roller wheels of the chair was off.
5 maggio 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Table leans forward after extending other tables
After opening this side table it leans forward, it’s a design flaw....
How it can be used like this.
3 maggio 2021
Risposta di Durian Furniture
Dear Anil Saini,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
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Date: 30/09/2021
Dear Anil Saini,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The headrest is not at all stable and…
The headrest is not at all stable and is creating headache
2 maggio 2021
Risposta di Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The back rest is tilted towards the…
The back rest is tilted towards the left.
Otherwise, the chair is fine
27 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
-----------------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Services need to be improvement…
Services need improvement particularly communication with customer must be clearer and in better way, specially in case of material delayed, due to whatsoever be reasons, otherwise regarding quality "Durian"is unbeatable and no other competitor is even closer to "Durian"
Its a real Value for Money
26 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
The chair is good & value for money
The chair is good & value for money. I didn't get a free installation & demo aa promised while ordering, but the instructions & videos were provided on mobile phone by the executive and I was able to assemble it. Regards and thanks. Dr. Rahul Rao
25 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Pathetic Service and Customer Care
Just had a super bad experience with Durian. Never I am gonna buy products from onlime.store. Such a long delay in delivery,.no communication, no support from call centre, chat, etc. Had to call, email, message dozens of people but no one were supportive.
24 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
pathetic service : Fraud
ear Durian Team,
It has been the worst experience that even after more than 2 months my problem is not solved. Ticket No# 14907.
I was having patience so far that my problem would be solved. i paid in full for a defective material. Is this Durain furniture is for. I will wait for this week only, if not solved you will see this complain flying on twitter and other social media for the fraudulent activity by Durain team.
I have received a defective desk. 2 parts of it has a crack and the slider is not working properly. The delivery person convinced us that it will get changed. He had also sent the pictures of the defective parts to Mr. Shivam. Also Mr. Shivam from Durian ( 9644415742 ) confirmed that the defective part would be changed.
Till now, i do not have any update. It seems that Durian has duped me with the defective piece. Can you help me get the fresh piece which i have paid the money for.
order no. : D#24581
Now I need a complete replacement.
Regards, Rahul Chandra ( 9709018602 )
15 aprile 2021
Risposta di Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The quality of the recliner sofa…
The quality of the recliner sofa purchased is very good. Delivery was done quickly.
I would have preferred if it was mentioned that it is made in china. I thought it is made in India.
14 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Quality is good only problem is no…
Quality is good only problem is no option to set back inclination.
13 aprile 2021
Risposta di Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Risposta di Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Worst product I ever purchased!
!!!!!! IMPORTANT !!!!!!
I got a sofa set and 2 beds from durian. And trust me I did nothing else but cry after making this purchase.
I have got my sofas repaired twice in 2 years. And the quality of bed is also bad. The wooden frame structure of the bed is too weak. Had to get that repaired too.
NEVER EVER EVER! buy anything from here. I think repairing their own products is one of their money making strategies.
10 aprile 2021
Non scritta su invito
Risposta di Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We would need additional details regarding your order to resolve this. So please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to sort this as quickly as possible.
Please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Terrible experience
Terrible experience. This is the 2nd time i had purchased chair from Durian & it has disappointed me. How should one feel when the chair arrives only in the upper half part & the bottom half is missing & you have this kept in your house for 10 days? How should one feel when the newly purchased chair starts to fall apart in pieces & to get it sorted you have to wait for almost 14 days? This is surely my last purchase from Durian & i'll make sure i will not recommend it to anyone i know.
1 aprile 2021
Risposta di Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
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