Dreams - Mansfield Recensioni 

191
TrustScore 4.5 su 5

4,7

Unit 11a Portland Retail Park, NG18 1HA Mansfield, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... Leggi di più

Valutata 5 stelle su 5

Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... Leggi di più

Valutata 5 stelle su 5

My needs was listened to with my condition and the bed has helped give me better comfortable sleep

Valutata 4 stelle su 5

The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 11a Portland Retail Park, NG18 1HA, Mansfield, Regno Unito

  • 01623203315

4,7

Eccellente

TrustScore 4.5 su 5

191 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(191)

13.337 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I was happy what time they said they…

I was happy what time they said they would be here.they sorted things.they went and sort my bedroom then took the bed upstairs. But then I stood outside an then the second brought the mattress in and clont my leen to I thought he damage it he said he didn,t think so he took a load off phone.So that was that.I was happy at

14 giugno 2026
Valutata 5 stelle su 5

Brilliant service

Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to determine which type of mattress would best suit us, and Jo showed us all the mattresses in that category. We had a cup of tea and then signed up for the interest free credit and booked delivery for the following week. The bed was delivered exactly on time and built up by two very polite and friendly men who showed me the finished ottoman bed and how to safely operate it.

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

The bed is so comfortable

The bed is so comfortable, I haven't woken up in the night once since getting it. The guy's who delivered it were so polite and efficient. Would definitely recommend spending the money on a great bed it's so worth it.

15 maggio 2026
Valutata 4 stelle su 5

Ok experience overall

The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault.
Delivery service was very efficient but they damaged a newly decorated wall and never told us, we spotted it after they’d left. We are however very pleased with the bed

12 aprile 2026
Valutata 1 stelle su 5

For a £1000+ Mattress to sag in the Middle

For a £1000+ Mattress to sag in the middle after such a short time is Discusting!

10 aprile 2026
Logo di Dreams - Mansfield

Risposta di Dreams - Mansfield

Good afternoon, Gary

Thank you for taking the time to leave us your review.

I am very sorry to hear that you are experiencing a problem with your mattress, I had tried to call you so we can discuss the matter further but I was unable to reach you.

I have since sent you an email, and I look forward to speaking with you soon.

Kind Regards,
Faye

Valutata 3 stelle su 5

Well i needed a newnot entirely happy mattress so this…

Well i needed a new mattress so this was the place i guess. I was escorted to the new system that checks out your lying position and advise which mattress to choose. The assistant led me to 3 different ones and obviously chose one. They said you have a 100 day guarantee to change the mattress if its not right. After around two/three weeks the mattress was giving me back pain. I went back in store and they said I could change it. What they didn’t say at first it would cost me another £100 to change it wasn’t happy with this. Plus i had to find a cheap bed otherwise it would have cost more.

18 maggio 2025
Logo di Dreams - Mansfield

Risposta di Dreams - Mansfield

Good Morning Denise

Thank you for your time in leaving the review. We do advise in the terms and conditions, that under our comfort exchange guarantee, the exchange does come with a £95 delivery fee to cover some of the costs involved in processing the swap over of the mattress I'm afraid.

Kind Regards

Nick

Valutata 5 stelle su 5

Welcoming and professional

Welcoming and professional. The sales assistant offered us a drink of tea or coffee. He threw in a duvet and pillows. A good experience overall. The mattress we bought is good quality. A much better night’s sleep as a result.

8 marzo 2026
Valutata 4 stelle su 5

Good service over all

Good service over all. Just an issue with removal of old bed which they struggled to get downstairs and had to give up. Chipped some fresh paint on stairway can hopefully get it patched up. One of the men was quite rude and didn't take his shoes off but the others were fine just in a rush which made it a bit stressful.

22 febbraio 2026
Valutata 5 stelle su 5

From my last review

From my last review, Nick contacted me, identified the issues and resolved it in a timely manner . Happy with the communication and how the issue was resolved
Thank you

16 febbraio 2026
Non scritta su invito

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