Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Leggi di più
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Leggi di più
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Imperial Retail Park, DA11 0DQ, Gravesend, Regno Unito
- 01474 327451
4,7
Eccellente
212 recensioni
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We only bought a mattress so didn’t…
We only bought a mattress so didn’t class it as an experience of any kind but are happy with the purchase
9 marzo 2024
Excellent
Assistant very helpful nothing was too much trouble, we are extremely happy with our purchase of a mattress. Delivery was excellent. We will definitely recommend Dreams to our friends and family.
7 febbraio 2024
Excellent service and product
Fantastic customer service . Highly knowledgable sales lady
22 febbraio 2024
Bought two mattresses
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chose a cheapish, but still good D, and a mid-range foam firm SK. Having slept on them for a few weeks, they're comfortable enough, so far; I'd hope they last as long as the others. Delivery was on time, but, for us, too early: 7 to 9 am!! They didn't ring ahead, and came soon after 7. Deliverers were considerate and efficient. We didn't want removal of old mattresses at £20 each, so we sold them online, which I'd recommend, if you have space? Hopefully, we won't need their services again for another 10+ years!
18 febbraio 2024
Visited the store twice before…
Visited the store twice before purchasing. Great experience both times, staff were welcoming, patient and knowledgeable. They made the whole experience easy and positive.
15 febbraio 2024
Non scritta su invito
Very happy with the service and product…
Very happy with the service and product , showroom staff very attentive & polite , delivery on time, no drama , store manager very helpful.
Ps would like the same deal again . ??.
16 febbraio 2024
Excellent advice
An amazing experience today in the Gravesend store. We were lucky enough to be served by Reece, who gave excellent advice and was very informative/knowledgeable about the many different options. He helped us choose a mattress that fitted our criteria exactly.
11 febbraio 2024
Non scritta su invito
Helpful shop staff made things easy
Helpful shop staff made things easy. Installation team also very helpful.
9 febbraio 2024
Great service from Reece in the…
Great service from Reece in the Gravesend store. Helped with all queries and helped us choose the perfect bed after listening to all our needs. Would defo recommend
30 gennaio 2024
Lady who served us was very…
Lady who served us was very knowledgeable and had excellent customer service skills.
The mattress when it arrived was delivered promptly.
The mattress was very comfortable and good value for money
29 gennaio 2024
When ordered very helpful lady and…
When ordered very helpful lady and friendly delivery lads great too. And I have slept very well since purchase so all good yes
29 gennaio 2024
Knowledgeable staff who took time to…
Knowledgeable staff who took time to listen to your needs
28 gennaio 2024
Non scritta su invito
Really great product
Really great product, great friendly and professional staff. Also delivered on time by friendly driver
26 gennaio 2024
Dreams Gravesend: Amazing service and atmosphere in…
Amazing service and atmosphere in Dreams Gravesend. I only purchased a side cabinet but was made to feel like royalty. Would recommend this store to friends and family. The team are highly professional and make a lovely hot chocolate.
23 gennaio 2024
Non scritta su invito
Warm welcome from Dan who tested what…
Warm welcome from Dan who tested what sort of mattress we needed. Very helpful. Reece the store manager was brilliant, very helpful and made our bed buying experience very comfortable. Nothing was too much trouble and Sue provided refreshments and a big smile too. Overall a huge Thankyou to Reece, Sue and Dan 😃
13 gennaio 2024
Non scritta su invito
Brilliant service
Brilliant service. Absolutely fantastic staff, Reece the manager was very knowledgeable along with the helpful Dan and Sue. Very happy customer 😊
13 gennaio 2024
Non scritta su invito
Very friendly
Very friendly, approachable and excellent advice on range of products.
9 gennaio 2024
Non scritta su invito
SUPERB just want to say a big thankyou…
SUPERB just want to say a big thankyou to Amanda and reece Manager at dreams gravesend.Had been trying to find a strong firm suitable mattress due to having hip operation and my old mattress very worn.I attended the gravesend store not being pushy at all and listening to my needs and advising me to use the bespoke Sleepmatch technology which i did and had my heart set on the sealy.Amanda and Reece done their upmost to ensure i was able to get the mattress i wanted with delivery and taking my old mattress away with no stress at all.They both very caring proffesionals and listened to my needs and even supplied 4 new pillows.The delivery guys was great kept me updated even rang to say be early which was great they were very chatty wore footcovers and was no stress at all.I recommend dreams at gravesend very much and look forward after my hip operation to be in as much comfort i can.Thankyou Mrs Michelle Tull The coffee was lovely too xxx
29 dicembre 2023
Non scritta su invito
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