Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Leggi di più
Good first experience in the shop. Given good advice re. choosing the best mattress for me. Seamless delivery by two very professional delivery people. By the way I have not received anything re... Leggi di più
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Imperial Retail Park, DA11 0DQ, Gravesend, Regno Unito
- 01474 327451
4,7
Eccellente
211 recensioni
Chiedi ai clienti di scrivere una recensione
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Le persone hanno visualizzato anche
Amazing mattress, better quality of life!
Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If she wasnt there I think I would have walked out empty handed.
The mattress I bought is sooo amazing after 6 months of back pain, I'm feeling an improvement. Its so comfortable I can't wait to come home from work and go to bed everyday. My sleep quality has improved significantly which is also having a positive impact on my quality of life!
19 giugno 2026
Dreams delivery x3 beds
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team were amazing! Working full on in the heat, the were effiecient, helpful and polite. Would 100% recommend!
26 maggio 2026
Good first experience in the shop
Good first experience in the shop. Given good advice re. choosing the best mattress for me.
Seamless delivery by two very professional delivery people.
By the way I have not received anything regarding their service.
This was very good, professional and helpful.
Please pass this on.
J
23 maggio 2026
Simple
Simple, uncomplicated order & purchase, great staff in store, delivery guys were great, phoned through before with eta
23 maggio 2026
Good experience
Good experience. Just went into the store to browse and ended up purchasing a mattress without a hard sell.
28 aprile 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
New bed ordered with Dreams
We ordered a new bed with Dreams in early Feb.
After some initial problems Nick Walsh from the customer care team got involved and I am pleased to say hew was extremely helpful and resolved all of the issues.
Thanks Nic.
16 marzo 2026
Non scritta su invito
Risposta di Dreams - Gravesend
Good Afternoon Kevin
Thank you for taking the time to leave us this review. I am very sorry to hear about the issues you are experiencing with the divan base we delivered to you. I completely understand how frustrating this must be, and I apologize for any inconvenience this has caused.
I have sent you an email outlining the steps we would like to take to resolve this matter for you.
Kind regards,
Nick
Very helpful staff
Very helpful staff
On time delivery
Would definitely recommend Dreams
8 febbraio 2026
Excellent mattress
Excellent mattress, very pleased with it indeed. Great delivery, kind and friendly chaps & were careful & respectful.
21 febbraio 2026
HAPPY CUSTOMERS
The staff in Dreams were really helpful. And the delivery guys brilliant. They contacted me about 15 minutes before they arrived, and put my new mattress on our bed, and took away our one.
7 febbraio 2026
Amazing Customer Service
Couldn’t have been a more positive mattress buying experience. We were served by Elijah who was welcoming, warm and knowledgeable. We have encouraged friends and family to come to the Gravesend branch of Dreams as we (myself and my partner) have had such a pleasant experience.
7 dicembre 2025
Didn’t get my mattress topper called…
Didn’t get my mattress topper called the branch left a message ignored
4 gennaio 2026
Risposta di Dreams - Gravesend
Good Morning
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
We were made very comfortable with our…
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know.
She showed to us that she cared about our choices that we made couldn’t have asked for a better person to help us through our purchase.
29 novembre 2025
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