Dreams - Cardiff Newport Road Recensioni 

276
TrustScore 5 su 5

4,9

Unit 2 Newport Road, CF23 9AD Cardiff, GB


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Valutata 5 stelle su 5

We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Leggi di più

Valutata 5 stelle su 5

Great service from Charlie. Took his time to run through options ,costs ,variations .was knowledgeable about the products and was well mannered , not pushy and gave excellent service all round

Valutata 4 stelle su 5

We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Leggi di più

Valutata 5 stelle su 5

The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 2 Newport Road, CF23 9AD, Cardiff, Regno Unito

  • 02920 498574

4,9

Eccellente

TrustScore 5 su 5

276 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(276)

15.310 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Super helpful staff

I suffer with anxiety and depression and the staff at this store were so helpful and understanding of my situation, especially Julie. She allowed me to try the sleep match bed, and guided me through a number of options of mattress and frame, before I settled on my new temper mattress. Thank you once again for making the experience a lot less stressful.

24 maggio 2024
Valutata 5 stelle su 5

Great Experience, Even Better Sleep!

Wenhad a very simple, stress free experience when ordering our matress, we got a great deal, efficient and friendly delivery and all round top customer service from start to finish.

Best bit is we are getting much better sleep on our new matress and pillows

5 aprile 2024
Valutata 5 stelle su 5

Lovely new mattress.

From the day we went to the shop and tried our new mattress everything went smoothly. My bed has now arrived and is super comfortable and very good quality. Thank you to the Newport Road Cardiff team.

21 marzo 2024
Valutata 5 stelle su 5

Had my new mattress for just over a…

Had my new mattress for just over a week - really helpful friendly delivery men. Couldn't better their customer service. And to top it all I have had the best night's sleep every night since. Will definitely recommend Dreams and will use them again.

3 marzo 2024
Valutata 5 stelle su 5

10/10

We were helped in finding the perfect bed, mattress and pillows combination by Jules, who guided us through the whole process, even with our very specific criteria

10 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

Good service

Great service and delivery but bed is a lot flimsier than it seemed in the shop

1 febbraio 2024
Logo di Dreams - Cardiff Newport Road

Risposta di Dreams - Cardiff Newport Road

Dear Mrs Cruse

Thank you for your review. I am glad you are happy with the service and delivery experience, however I am sorry for the fact you are not totally satisfied with the quality of the bed base. We will pass this onto our bed factory to review.

I have sent you an email with some suggested resolutions which I hope you will deem as suitable. I look forward to hearing from you shortly.

Many thanks

Peter

Valutata 5 stelle su 5

A relaxing experience

Excellent service at the shop - no pressure selling and everything geared to my own needs - I am disabled
Everything explained carefully and accurately by salesperson
Delivery on time with regular conversation with the driver and his colleague This enabled me to accurately communicate delivery times with my daughter so she could be here on its arrival
Two excellent delivery men. Nothing too much trouble and accurate attention to detail Very efficient and pleasant- great humour making it all a pleasant experience
Every detail re using the bed explained to my daughter They would not leave until we were satisfied
A pressure free experience

19 gennaio 2024

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