Unethical business practices. I paid $580 for a cruise, got a confirmation, and then a representative named Denis called me to demand $200 more because of a 'system error.' They take your money instan... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Wir hatten das Dreamlines Package 3.4.26 3 Tage Rom und Kreuzfahrt Mittelmeer Princess Saphite gebucht. Wir können von ähnlichen Angeboten nur abraten. Nachdem unser Flug bis zum Abreisetag etwa 5 ma... Leggi di più
Nicko Cruises Flusskreuzfahrtschiff Celina. Reise auf der Donau. Dreckige Fenster. Abgelassenes Wasser stinkt. Aussicht durch angedockte Schiffe meistens nicht möglich. Leiter ist sehr arrogant. T... Leggi di più
Wir haben eine 14 tägige Kreuzfahrt auf der Aida mit Dreamline gemacht.Unser Gepäck war die ganze Kreuzfahrt nicht da und niemand hat sich gekümmert oder sich bei uns gemeldet. Trotz vieler E-Mail gab... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Take advantage of a great selection of ocean and river cruises from the world’s most trusted cruise lines with Dreamlines. Our experienced cruise specialists will provide you with personalized advice, creating a tailored cruise vacation to suit your needs and budget. In addition, our website provides detailed, up-to-date information about all major cruise lines and their ships, extensive destinations overviews, pictures, itineraries and more. Dreamlines offers great service all at competitive prices!
Informazioni di contatto
600 Corporate Drive - Suite 240, 33334, Fort Lauderdale, Stati Uniti
- +1-888-403-1425
- www.dreamlines.com
1,2
Pessimo
229 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
It’s my second time booking a cruise…
It’s my second time booking a cruise with Dreamlines, and I’m totally happy with it. Not only their website is the only cruise offers search engine that I can explore without a headache (I can’t get why others don’t just invest in normal UI/UX), but also the staff is always extremely helpful. Thank you Michelle for the exceptional customer service!
29 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Thanks for your note and loyalty. On behalf of the entire team, we value you and appreciate the trust you have shown based upon your positive experience. We are here to serve you and so happy to have you as a loyal part of the Dreamlines family!
Warm regards,
The Dreamlines Team
This is our first trip on the MSC and…
This is our first trip on the MSC and Lori Segal was very helpful in explaining everything to me making sure I got what I wanted for our family vacation! We are so excited! Thank you Lori for making our dream vacation come true!
29 ottobre 2018
Non scritta su invito
Absolutely amazing experience
Absolutely amazing experience!
The entire booking process was made incredibly easy. Sandy was super helpful and ensured every single one of my needs was met.
Would recommend/10 :)
28 ottobre 2018
Non scritta su invito
I asked the representative several very…
I asked the representative several very basic questions about the cruise and options and he had no idea and had to look up everything. After over 20 minutes with no real answers, I hung up.
26 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Dear Ms. Dalfonso,
We are in receipt of your recent review and want to thank you for bringing this negative situation to our attention. We are very concerned that we failed to provide you with the service that you deserve and we have a reputation for providing. Please know that we are investigating the situation you describe to better understand how we failed and to retrain our agents to correct this situation from ever happening again.
Our Managing Director has personally instructed that you be contacted and a member our management team has already reached out to you. Each and every Dreamlines customer is very important and we are hopeful you will give us an opportunity to earn your current and future business.
Kindest regards,
The Dreamlines Team
Sunny was great!!
25 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Ms. Zimmerman,
Thank you for your kind comments about your cruise consultant. We are here and look forward to continuing to serve you.
We appreciate your business.
Warm regards,
The Dreamlines Team
Ruben was truly wonderful to work with
Ruben was truly wonderful to work with. He is truly patient, thorough, and pleansant over the phone. Not pushy at all, which is so refreshing! Truly outstanding service!!!
23 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Thanks for taking the time to provide us with positive comments about the service your cruise consultant provided.
We appreciate your business!!!
Warm regards,
The Dreamlines Team
Excellent
Excellent the consultant helped me make sure I got the best price
23 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Dear Ms. Richards,
Thank you for your comments. We take pride in not only offering excellent service but doing so with our best price guarantee! So happy to have earned your business and look forward to to being the place you go for all of your current and future cruise needs.
Warm regards,
The Dreamlines Team
The representative was very helpful
The representative was very helpful , informed and dedicated to helping us plan the best cruise while staying within our budget . I would highly recommend .
23 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Thanks Melinda,
Pleasure to serve you and we are so happy to have earned your business and praise.
Warm regards,
The Dreamlines Team
Best of the best
23 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Mr Richter,
Such a wonderful comment, thank you for taking the time!
Kind regards,
The Dreamlines Team
Carlos did great at helping us pick a…
Carlos did great at helping us pick a cruise and room. He gave us several prices on the different types of rooms and explained the differences and also helped us decide which type of room would work best for our family of four.
22 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Mr Richards,
We truly appreciate you taking the time to give us this positive feedback about your cruise consultant. So happy your family was given the service deserved and are proud to welcome you to the Dreamlines Family of cruisers.
Warm regards,
The Dreamlines Team
It was an amazing first experience
It was an amazing first experience. The travel agent was very knowledgeable!!
22 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Thanks you for your kind comments and we look forward to continuing to assist you with your DREAM cruise vacation.
Warm regards,
The Dreamlines Team
Booking with Dreamline
Gueslyne was amazing! I have only booked trips online but this time I needed help with booking 14 people. Thankfully when I called she answered, not only was she extremely helpful she was pleasant and able to give me all the information I needed that I would not have found booking on a random site. She explained how things would work, what we should be looking for, and it was quick and easy. I have saved her contact info in my phone and will be calling her next time we plan a trip!!
19 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Thank you so much for your kind review and complements of your cruise consultant. We take pride in what we do and it is our goal to provide personalized 5-star service each and every time.
Looking forward to serving you again,
The Dreamlines Team
Initial Consult
Consultant was very straight forward and not pushy.
18 ottobre 2018
Non scritta su invito
Excellent customer service !
My experience with Dreamlines was excellent! My agent Carlos went out of his way to find us the best possible price for our cruise. And was very patient with all the questions we had, and answering them and making sure that we got the best possible perks offer. I would definitely recommend Dreamlines to anyone the service is outstanding !
17 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Dear Ms. Pasko,
Thank you for taking the time to review your cruise consultant and kind comments. We appreciate your personal recommendation and look forward to serving you in the future.
Warm regards,
The Dreamlines Team
Ruben Mena is excellent rep
Ruben Mena is excellent rep, friendly ,will listing to all my concern and questions and knowledgeable and always made me feel that he was looking for my best interested. Excellent customer services skills very professional was very easy to talk to him. it felt like you were calling a friend and that for me is always more than 5 stars.
17 ottobre 2018
Non scritta su invito
I made contact with Ruben and he…
I made contact with Ruben and he exceeded my expectations with the special needs that were required and happily my husband and I will be taking a cruise in December. I especially like the fact that he made it clear that I could contact him again for any further assistance which we may need. This is my first time with dreamline and so far so great.
15 ottobre 2018
Non scritta su invito
She’s wonderful!!
13 ottobre 2018
Non scritta su invito
Was a great place
Was a great place, to find r cruise, had, a, great, person work with u to, find, the right dates,for use to go,would use them again
Tracy F
8 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Dear Ms. Finlayson,
Thank you for taking the time to review your Dreamlines experience. We are happy to serve you and hope to earn your 5-star rating in the future.
Wishing you a wonderful cruise and Bon Voyage!
Warm regards,
The Dreamlines Team
Sandy was professional and really…
Sandy was professional and really helpful in planning and booking our family vacation. 15 people, all taken care of in no time!
8 ottobre 2018
Non scritta su invito
Risposta di Dreamlines
Dear Linda,
Thank you for taking the time to provide us with the feedback from your cruise buying experience with Dreamlines! We are honored you selected us to help plan this special cruise vacation for your important family. Know that we are here to assist you each and every step of the way. You and your family are now apart of the Dreamlines family!
Warm regards,
The Dreamlines Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.