Donald Russell Recensioni 

2960
•
TrustScore 3.5 su 5

3,3

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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Customer for many many years. Excellent products, especially the beef. First order since takeover. No issues with delivery or the packaging which is definitely inferior but not damaged. Chicken (whole... Leggi di più

Valutata 2 stelle su 5

I bought a pack of fillet tails, illustrated as lovely lean steak from the tapering end of the fillet. 3 pieces were exactly as shown, the rest was gristly offcuts folded round so they looked ok unti... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Leggi di più

Valutata 2 stelle su 5

I have previously ordered beef wellingtons from Donald Russell and they have been excellent. I had not realised that the company had been taken over, and the Inverurie factory had been closed. The wel... Leggi di più

Dettagli dell'azienda

  1. Cibo, bevande e tabacco

Scritti dall'azienda

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 35% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(2960)

129 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Have been faultless since first used

Have used DR since covid. From then till now, everything we ordered, had has always delivered. I'm sure we have all been out on a meal out, had a steak and been bloody terrible. Not once has that ever happened! Burgers great,sausage rolls great, mince, never had an issue with anything. Tastes lovely, hood cooking guidelines plus do some great deals. Win win.
Delivery good, packaged good. Have recommended to many friends.

4 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Happy customer of many years standing

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer service team. Shame they no longer do their wonderful chicken Kyivs & chicken cordon bleu.... Not found any others that come close. Would prefer more environmentally friendly packaging though.

14 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Outstanding.

I have been a customer for years and they just get better and better. I really hope this continues as they grow as this has not been my experience with many businesses particularly those that scale then sell to investors who are less invested in the customer experience/journey. The quality of produce is outstanding; delivery is always on time with the boxes being well packed and the produce kept at the correct temperature util it reaches you. Haven't had to use customer service much but when I have it’s been courteous and knowledgeable. Their special offers, especially black Friday, are really good. I get a fed up with headlines from other suppliers offering discounts then when you visit the site it amounts to £1.50! DR's discounts are a very clever as they are good enough to entice you to buy and keep in your freeze for future use. For me the outstanding products are the chateaubriand, beef rib trim (which using the DR recipe produced the best Boeuf Bourguignon I have ever made), whole chickens and fillet steaks

17 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Impressed

Have ordered a few times and always arrives on time still frozen .quality of the products are excellent. Would like to see a greater range of products suitable for the gluten intolerant other than that I'm very impressed.

18 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Outstanding quality and service

I only discovered Donald Russell a couple of months ago and was blown away by the quality of the products, the keen pricing and speedy efficient delivery.

It’s fair to say I’m now a convert having recently taken delivery of my third order which certainly will not by my last!

14 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Tasty!

Really tasty products and they come brilliantly packed on they day they promise in an insulated box.

They introduced us to lorne sausage, which is now a family favourite.

3 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

QUALITY AND VALUE

Have now ordered twice and 3rd order in pipeline -- 100% quality - service- pies full of flavour - fish cakes best ever - side dishes 😋 dauphinise made the right way.
Hubby ex Master Butcher retired -says it all regarding meat and cuts 💯 value for money

24 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

The best butcher ever!

I get all my meat (except chicken) from Donald Russell. The mince melts in your mouth. The pork chops are huge. The beef fillets also melt in your mouth. The salmon lasted two nights. The sausages are meaty and delicious. The steak is succulent. Love it!

24 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Top class Butchers

This firm is a top class butchers, I have been shopping with them a few years now and never had cause to complain. From the excellent packaging and keeping you informed of your delivery and most of all top quality meat and ready meals, I will continue to shop with them for their top quality meats. Their customer service are also helpful if I have phoned my order in

24 novembre 2025
Non scritta su invito
Valutata 4 stelle su 5

I’ve been a customer for a number of…

I’ve been a customer for a number of years which means I’m totally happy with DonaldRussell - but lately when the brochures/catalogues were stopped I find it more of an ordeal working through the online platform. Also in Sept an item was missed from my order and it took a few attempts to have my phone call answered. Eventually I had it reported and agreed on a refund on my Nov order. I’ve been trying for 3 days to talk to someone to confirm this refund is in place but have given up after many attempts to get through! However the quality of the meat is excellent so I will keep ordering and hopefully soon be a whizz at trolling through their site.

24 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Reliable and always delicious.

I buy Donald Russell products when they're on special promotions, or occasionally just for a treat. They always arrive beautifully packed and exactly on time. Always very good, reliable quality meat, and i often refer to the booklet you once sent me listing recommended cooking times. Looking forward to starting into my latest delivery.

19 novembre 2025
Non scritta su invito

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