Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Leggi di più

Valutata 5 stelle su 5

Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩

Valutata 5 stelle su 5

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Salute e medicina

Informazioni fornite da varie fonti esterne

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Informazioni di contatto


4,9

Eccellente

TrustScore 5 su 5

440 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

This company is a joy to order from

This company is a joy to order from. They don't do add ones which pushes the prices up like other companies. Glasses are excellent quality l was kept informed in texts about my order and they arrived exactly as l was told they would. Highly recommend

3 gennaio 2024
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Risposta di Direct Specs

Hi Sue, thanks for your kind review of our online service. We really appreciate your recommendation and hope you're enjoying your new specs!

Valutata 5 stelle su 5

What a gem of a business

What a gem of a business! Lovely and helpful staff and whilst waiting to get my glasses repaired I found a great pair for me, which was not expected! Thank you and I’ll see you in the New Year

21 dicembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi Denise. Thanks for your lovely review of our Shirley branch! We look soon to seeing you again soon.

Valutata 1 stelle su 5

I have ordered glasses 3 times and…

I have ordered glasses 3 times and everything the frames broke. They are brittle and made from inferior quality materials. Avoid this company completely.

20 dicembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi, Jeff. We've checked our records and can't find an order in your name recorded with our branches or internet service. Please contact us at sales@directspecs.co.uk if you would like to discuss the issue further and hopefully find some clarity on the matter.

Valutata 5 stelle su 5

Very quick

Very good experience

8 dicembre 2023
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Risposta di Direct Specs

Hello Jill. We're sorry to hear you're unhappy with your glasses. We do make the style and dimensions of our frames clear on the website, but unfortunately we can't guarantee that they'll be quite what you're looking for! If you'd like to discuss finding some better sized styles from our range, please get in touch via sales@directspecs.co.uk.

Valutata 2 stelle su 5

I waited for my prescription specs …

I waited for my prescription specs from my optician to arrive and took the glasses I purchased from you with me.
The glasses you have sent me are not what my prescription should be,they are twice as powerful as my pair from the optician,they tested the lens,and somehow they seem to have been a mix up,I filled in on line what the prescription said and also sent a copy of the prescription,the only way I can use the glasses is to hold the text around 6 to 12 inches away as the text becomes unreadable.
Regards Colin

11 dicembre 2023
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Risposta di Direct Specs

Hi Colin. We're sorry to hear there is an issue with your lenses. Having reviewed your order it appears we need to clarify the prescription you require and to the check the pupilary distance submitted. Please contact us at sales@directspecs.co.uk so we can review your requirements and have your glasses re-made to the correct specifications.

Valutata 5 stelle su 5

Best glasses repair shop in Walsall!

I went to direct specs to get my holiday sunglasses repaired, and the lady was so nice, professional with a super fast service as my glasses were repaired same day! I highly recommend this shop for Glasses repair, I will definitely be going back to get my prescription glasses repaired :)

5 dicembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi Renee, thanks for this lovely review. Your kind words will be passed on to Clare at our Walsall branch!

Valutata 5 stelle su 5

Faultless

Excellent easy fast service as usual 👌. Never had a problem in any dealings with the company and do and will continue to use them.

24 novembre 2023
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Risposta di Direct Specs

Hi Frank, thanks for this kind review!

Valutata 5 stelle su 5

Well worth a visit.

Very pleased with the service I received from Gary at the Shirley store.
I chose thinned varifocal reactolite lenses with a designer frame and saved around £100 on the price I had been given by Specsavers. Having worn them for a few days I am extremely happy with the all round vision.
A great range of frames and all lense costs are clearly displayed.
My friend had recommended Direct Specs and I am happy to do the same.

29 novembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hello Janet, thank you for your lovely review, we're delighted to hear you've made a big saving by choosing Direct Specs! Your comments have been passed to Gary who is delighted with your generous feedback.

Valutata 5 stelle su 5

Excellent Service

Very helpful staff and delighted with service received by Sarann at Wolverhampton branch today when I visited for advice regarding repair for long distance glasses. She went above and beyond to repair my glasses whilst I wait for a replacement to be ordered.
Have used Direct Specs for a number of years and would definitely recommend; Wide choice of frames, fast processing/notication of collection and excellent customer service.

1 dicembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi Fergus, thanks for your review. Your kind comments have been passed on to Sarhan at our Wolverhampton branch!

Valutata 5 stelle su 5

Easy to order website

Easy to order website. Fast delivery. Good quality frame and good fit. Very affordable.

15 novembre 2023
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Risposta di Direct Specs

Hello, Sheila. Thank you for reviewing our internet service, great to hear you are pleased with your new specs!

Valutata 5 stelle su 5

A great place to get your glasses

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

15 novembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi Gordon, thanks for this fantastic review! We're pleased to hear you've had a positive experience in store at our Halesowen branch and found the specs best suited to your style and prescription!

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