Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Leggi di più

Valutata 5 stelle su 5

Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩

Valutata 5 stelle su 5

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Salute e medicina

Informazioni fornite da varie fonti esterne

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Informazioni di contatto


4,9

Eccellente

TrustScore 5 su 5

440 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

GIVE IT A GO

This is best place you could buy your specs . Best prices, the gentleman at the reception gives you the best service without any complaints. If you decide to use this place for your new specs ( I recommend you do ) and then you can find a better service the please let me know. YOU WONT BE DISAPPOINTED.

15 novembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hello, Jaspaul! Thank you for your review, we've passed your kind comments to our team at Shirley. We look forward to serving you again in future!

Valutata 5 stelle su 5

Topbanana

Helpful, fast, good product.

10 novembre 2023
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Risposta di Direct Specs

Hi, Anthony. Thanks for your kind review of our internet service!

Valutata 2 stelle su 5

Not what I expected…

Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…

9 novembre 2023
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Risposta di Direct Specs

Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.

Valutata 5 stelle su 5

Lovely friendly service

Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊

4 novembre 2023
Non scritta su invito
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Risposta di Direct Specs

Hello Catherine, thank you for your lovely review - we really appreciate your feedback!

Valutata 5 stelle su 5

Easy process and great service!

Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.

25 ottobre 2023
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Risposta di Direct Specs

Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.

Valutata 5 stelle su 5

I went to Direct Specs on recommendation

I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.

21 ottobre 2023
Non scritta su invito
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Risposta di Direct Specs

Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.

Valutata 5 stelle su 5

Excellent service

Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.

18 ottobre 2023
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Risposta di Direct Specs

Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!

Valutata 5 stelle su 5

Excellent value

Excellent value. Great customer service. Will buy again from this company.

4 ottobre 2023
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Risposta di Direct Specs

Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.

Valutata 5 stelle su 5

Good value for money

Good value for money , would recommend

4 ottobre 2023
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Risposta di Direct Specs

Hi, Carl. Thanks for your kind review of our online service!

Valutata 5 stelle su 5

Wonderful pair of specs

Wonderful pair of specs - would have cost me 20 times as much at opticians!

10 ottobre 2023
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Risposta di Direct Specs

Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!

Valutata 5 stelle su 5

Great value

Great value. Helpful staff member.

10 ottobre 2023
Non scritta su invito
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Risposta di Direct Specs

Hi Yvonne, thanks for your kind review of our Shirley branch!

Valutata 5 stelle su 5

Very quick easy process to order…

Very quick easy process to order glasses. Delivery was very prompt. Good quality product for the price. Very pleased with my purchase.

6 ottobre 2023
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Risposta di Direct Specs

Thank you for your positive review of our online service!

Valutata 5 stelle su 5

Helpful

The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.

4 ottobre 2023
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Risposta di Direct Specs

Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.

Valutata 5 stelle su 5

Budget price, high quality

I was finally told I needed varifocals and wanted to keep a favourite frame, so shopped around for the best value for reglazing. The price difference between others and Direct Specs was significant, but, having received them today (7 October 2023), it doesn't feel like the cheapest option at all. Great communication throughout really helped, too, so I knew when my order had left the lab and roughly when to expect it.

4 ottobre 2023
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Risposta di Direct Specs

Hi, Paul. Thanks for your kind review of our online re-glazing service. We've really pleased to hear you're happy with our pricing and service and look forward to receiving future orders from you!

Valutata 5 stelle su 5

Set up for prescription lenses was easy…

Set up for prescription lenses was easy to do. Arrived sooner than I thought and very competitively priced. Will be ordering another pair soon.

5 settembre 2023
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Risposta di Direct Specs

Hi Mukesh. Thanks for your kind review, we look forward to your next order!

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