first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Leggi di più
L'azienda ha risposto
Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Informazioni di contatto
Regno Unito
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Eccellente
442 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer service
Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you
8 febbraio 2024
Non scritta su invito
Risposta di Direct Specs
Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!
Risposta di Direct Specs
Thank you Clare, much appreciated!
Very pleased indeed
I usually order online but the system was down so I rang and made the order, sent my prescription by email. All sorted very quickly and I received them 3 days later. Perfect. Love the specs. Very pleased indeed.
30 gennaio 2024
Non scritta su invito
Risposta di Direct Specs
Hi Julie, thanks for you review. Glad we could help and great to hear you love your new specs!
Very pleased
Extremely pleased with my glasses. The fit perfectly and the vision is very good. Exceptional customer service too.
30 gennaio 2024
Risposta di Direct Specs
Hello Sharon, thank you for your kind review of our online store and customer service.
Risposta di Direct Specs
Hello Lucy, thanks for your kind review!
Risposta di Direct Specs
Hi Eve, we hope you like your new specs!
The customer in the shop should have priority over the telephone
I’ve used Direct Specs before and think that the products are very good and prices are excellent compared with high street opticians.
However my recent experience was irritating because half way through taking my order the man at the Shirley branch answered the phone and the call took the best part of ten minutes. I considered that answering the phone was rude when I was in front of him. Today I collected my glasses and had to wait more than twenty minutes behind another customer and then the man behind the counter went to answer the phone. I asked him not to because I was waiting. He needs to realise that the customer in front of him is more important than a phone call. I would suggest that Direct Specs needs a voicemail service for telephone calls.
29 gennaio 2024
Non scritta su invito
Risposta di Direct Specs
Hi Paul, thank you for your feedback. We're sorry to hear you've had a poor experience at our usually excellent Shirley branch, and appreciate the time you've taken to let us know what happened. We do have an active voicemail service at our branches and have spoken to the team to reiterate that the customer in the shop should always be the priority. Again, we'd like to apologise for your experience on this occasion and look forward to offering our normally high level of service on your next visit.
Fantastic service
Fantastic customer service, received a telephone call re a query on my order, explained that I had lost my reading glasses and was using a shop bought pair for the interim, they rushed my order through even more quickly - cannot fault the service or the quality of the glasses. Thank you!
17 gennaio 2024
Risposta di Direct Specs
Hi Kathy, thanks for your kind review. We're really pleased we managed to get your new specs to you quickly and that you're pleased with our product and customer service!
Risposta di Direct Specs
Hello Richard, thanks for your kind review of our online service!
The customer service was very good
17 gennaio 2024
Risposta di Direct Specs
Hi John, thanks for your kind review!
Great choice for glasses
Saw this firm several times, driving home. Glasses had broken which I had for several years. Thought I'd give them a try, and I'm really pleased I did. Quality glasses which I was extremely surprised with when I went to collect and tried on. Excellent customer service to go with it. Will definitely use again.
15 gennaio 2024
Risposta di Direct Specs
Hi David, thanks for your review of our Cannock branch. We're pleased to hear you've had a positive first experience of our products and customer experience!
Great service at a great price
18 gennaio 2024
Risposta di Direct Specs
Hi Adrian, thanks for your kind review!
Smart pair of reading glasses
Smart pair of reading glasses. Affordable and quickly sent to me.
Fab!
18 gennaio 2024
Risposta di Direct Specs
Hello, Stephen. Thanks for your review, we hope you're enjoying your new specs!
Distance glasses
Easy to order on the Web site, nice choice of glass and swift delivery. A spare pair of glasses for the car.⁰
16 gennaio 2024
Risposta di Direct Specs
Hi Kathryn, thank you for your kind review. Great to hear you've had a positive experience of our online service!
Ease of ordering
The instructions made it easy for me as an older person who had never ordered specs on line before
16 gennaio 2024
Risposta di Direct Specs
Hi Geoffrey, thanks for your positive review of our internet service. We're really pleased to hear you found our website easy to use and look forward to receiving more online orders from you in future!
quite happy with product for the price…
quite happy with product for the price paid i paid
11 gennaio 2024
Risposta di Direct Specs
Hi Elaine, thanks for your kind review. We'd love to know how we could have achieved that extra star, so please get in touch at sales@directspecs.co.uk if you'd be happy to offer any more feedback.
Risposta di Direct Specs
Hi Helen, thanks for your kind review!
The glasses arrivedand there just what…
The glasses arrived and there just what I ordered
5 gennaio 2024
Risposta di Direct Specs
Hi Nick, thanks for your kind review of our online service!
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