Ordered on Sunday arrived on Wednesday- you can’t beat that ! Amazing 🤩 Quality super 👌 Colours brilliant 🤩 Lens excellent 👌 Fit perfect 👌 Sales team quick and polite- will definitely b... Leggi di più
Sede
Cambia sedeHollies Court 5, WS11 1DJ Cannock, England, GB
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Excellent! Very quick and efficient service and I love the glasses. Will be ordering from them again
L'azienda ha risposto
Absolutely fantastic service at DIRECT SPECS in SHIRLEY,BIRMINGHAM. I had a fall and as a result,my spectacle frame got damaged.As I had purchased them from Direct Specs in Shirley,i took... Leggi di più
These glasses took a week to arrive and were in a sturdy glasses case (The last pair I ordered from here, were just in a flimsy wallet). I ordered exactly the same glasses, just a different colour, be... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Informazioni di contatto
Hollies Court 5, WS11 1DJ, Cannock, England, Regno Unito
4,3
Eccellente
25 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent
Excellent! Very quick and efficient service and I love the glasses. Will be ordering from them again
16 gennaio 2026
Non scritta su invito
Risposta di Direct Specs - Online
Hello, Kay! Thanks for your positive review of our online service, we're glad to hear you're happy with your new specs!
Excellent around service
Ordered on Sunday arrived on Wednesday- you can’t beat that ! Amazing 🤩
Quality super 👌
Colours brilliant 🤩
Lens excellent 👌
Fit perfect 👌
Sales team quick and polite- will definitely be ordering more 🥳
3 dicembre 2025
Non scritta su invito
Absolutely fantastic service at DIRECT SPECS ,SHIRLEY
Absolutely fantastic service at DIRECT SPECS in SHIRLEY,BIRMINGHAM.
I had a fall and as a result,my spectacle frame got damaged.As I had purchased them from Direct Specs in Shirley,i took them there. The staff Gary and Matassa were incredibly helpful and efficient. Gary repaired the frame while i waited in the shop and To my surprise, there was no charge for the repair. As a customer who purchased my glasses here, I truly appreciate this exceptional level of care.
It's rare to find such excellent and generous service. you've definitely earned a loyal customer!
Highly recommend!
3 aprile 2025
Non scritta su invito
Lens prescription not as uploaded prescription but now rectified.
Unfortunately, and even after highlighting that I need a prism in my prescription (which was on the uploaded prescription) my spectacles did not have the required prism. After contacting them they rectified the situation promptly. So happy now.
30 gennaio 2025
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Awful Service
Awful, I ordered online, uploaded my prescription but when I received them the frames were fine but the lenses, completely wrong. I sent them back at my expense after being promised they would refund the postage. The second pair were even worse than the first and I never got a refund for the postage. I have no idea how they could mess up two pairs of glasses so much and also not have the integrity to refund the return of the first pair. Don't bother with them.
10 settembre 2024
Non scritta su invito
Risposta di Direct Specs - Online
Hi Vicky, sorry to hear you are dissatisfied with your recent purchase. Apologies again for the issue with your initial order, for which we have admitted an error in processing your new frames. We then re-made your order with the exact prescription submitted, and fast-tracked delivery. For us to understand any problem with the second pair, be it a potential issue with the prescription itself or pupilary measurement, we would need to see the lenses on return. A full refund was made on your order, including the value of goods and the initial postage and packaging for your order, the latter to cover the cost of your postal return. If you wish to query the amount refunded please contact us at sales@directspecs.co.uk. We appreciate your concerns and hope we can find a speedy resolution.
Visited direct specs in shirley to buy…
Visited direct specs in shirley to buy some new glasses, so glad I did, service was extremely professional, Gary helped me with my choice which was a lovey pair of designer frames, they arrived back super quick within 2 days, very pleased with my experience instore and Gary's service.
25 giugno 2024
Non scritta su invito
Risposta di Direct Specs - Online
Hi Michelle, thanks for your kind review! We've passed your comments to Gary who is delighted to hear you've had such a positive experience of our Shirley branch. We look forward to serving you again soon!
Direct specs, just great!
Easy ordering system, thorough description of process. Specs fit very well and vision perfect, as good as glasses which cost very much more.
1 agosto 2023
Risposta di Direct Specs - Online
Hi Elaine. Thanks for your kind review, we're glad to hear your specs are just as you expected!
The web site was easy to use
The web site was easy to use. The prices were great.
The frames fit perfectly.
25 giugno 2023
Risposta di Direct Specs - Online
Thank you Dawn, pleased to hear you enjoyed using our online service!
I sent the eye test readings which was…
I sent the eye test readings which was attached to the order but they wasn’t added to the glasses
16 aprile 2023
Risposta di Direct Specs - Online
Hi Sharon. Unsure of the details of your order, but if you would like to contact us at sales@directspecs.co.uk we can investigate the issues you feel you've experienced.
Excellent specs and customer service
This is the third pair of specs that I've ordered from you. I've been really pleased with each pair, quality and customer service is excellent. I've had vari focal lens in two pairs and my most recent pair were sunglasses with my vari focal lens in. They're excellent. Thanks very much.
14 marzo 2023
Risposta di Direct Specs - Online
Hi Karen. Thanks for your kind review and continued custom. Great to hear you've had another positive experience of ordering via our online re-glazing service. We look forward to your next order!
It must be easy if...
Having used Direct Specs previously but always by going to the shop armed with my prescription and letting the technician do all the measuring etc, I was somewhat cautious at the prospect of placing an order online all by my little self.
What was I worrying about? The process was made so simple that even I managed it, with nothing more than a tape measure and my prescription. Maybe I've been giving far too much credit to the shop technician all these years.
Ordering the size of frames, inputting my prescription needs and deciding on lens package was made easy by all the information needed to hand, guiding you through the process. Could not have been easier!
I know that's only the ordering process and the proof will be in the result, but I'm confident in DirectSpecs delivering as ordered, never been let down before.
2 novembre 2022
Non scritta su invito
Risposta di Direct Specs - Online
Hi Norman, thanks for your review. We're glad you've had a positive experience of buying varifocals via our website. Happy to confirm that your glasses were dispatched yesterday afternoon, we hope you're pleased with your new specs!
Ordered specs with light grey tint in…
Ordered specs with light grey tint in one pair and they sent clear in both. Wanted me to send back but to much trouble. Although postage would be refunded. Use reliable company next time. Forgot to mention that website said the frames my wife chose were suitable for varifocal. 2 days later received message to say they weren't. Asked if they had any similar so was recommended a very similar pair which I agreed to. Specs came and they were a little to big, after checking I found out they were mens frames. Ok for a spare pair until I buy more. BEEN ON WEBSITE AGAIN LADIES GLASSES EDGE E3021 & IT CLEARLY STATES SUITABLE FOR VARIFOCALS.
14 ottobre 2022
Risposta di Direct Specs - Online
Hi, Mr Nelson. As per our email correspondence, the offer to examine the issue with your tints and re-make your glasses free of charge still stands, as does the commitment to covering any postage costs in full. Please note, all frames that are unsuitable for varifocal lenses are marked as such on our website, as is the case with the frames chosen in your original order. The three frames suggested as an alternative were to match the style and price of those frames, so we’re disappointed to hear those you chose aren’t suitable. Again, this is an issue that can be addressed should you choose to accept our offer to review the order. We hope to hear from you soon.
I received the wrong pair of specs and…
I received the wrong pair of specs and it took a further 2 weeks to sort this out. I had to send back the wrong specs at my expense. They say they'll refund the postage so we'll see.
The correct specs are fine once I finally got them.
8 ottobre 2022
Risposta di Direct Specs - Online
Hello, Robert. Again, we'd like to apologise for the error and resulting delay in your order. These issues don't occur often but when they do we make sure to make appropriate changes, so your feedback has been really helpful. Glad to hear you're happy with your glasses now they have arrived, your refund for postage has been processed as promised.
Excellent service
Excellent service. Very good quality for the unbelievably small price. Delivered promptly.
5 settembre 2022
Risposta di Direct Specs - Online
Hello, Lorraine. Thank you for your review, we're happy to hear you like your glasses and enjoyed ordering from our online store!
Risposta di Direct Specs - Online
Hi Anthony, thanks for your kind review. We're pleased to hear you've had a positive experience of our online store.
Brought some varifocals this week
Brought some varifocals this week , frames are great but the lenses are awful .Distance vision is a tiny box outside of which is simply a blur , dangerous for driving .As for reading and short range , forget it completely unuseable ! Hopefully i,ll get a refund but i have my doubts . For now im stuck with my old pair as i cant afford over £200 for more
22 agosto 2022
Non scritta su invito
Risposta di Direct Specs - Online
Hello Neil. Sorry to hear you've had an issue with your varifocals, we'll do everything we can to rectify the issue. Please get in touch at sales@directspecs.co.uk and we can work to get this sorted for you.
I uploaded my prescription but have received blank lenses and bent frames 😟
Ordering was great, as was delivery. However I uploaded my prescription and received blank lenses and bent frame 😞
7 agosto 2022
Risposta di Direct Specs - Online
Hi Michael and Lucy. Sorry to hear you're unhappy with the glasses you ordered. Though we couldn't find a prescription attached to your order, we're disappointed that your frames were received in a poor condition. We will be in touch via email to make sure we can rectify the situation.
great price on glasses love my frames…
great price on glasses love my frames communication of query excellent, quick response
23 aprile 2022
Risposta di Direct Specs - Online
Hi Kathleen. Thank you for your positive review. We're glad we could help and hope you're enjoying your new specs!
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