DFS Furniture - Swansea Recensioni 

I like the no pester/bother approach by Nathan. He was very friendly and knowledgeable about the sofas. A credit to DFS.

Meryl in Swansea store was amazing.

Very helpful

Nathan was very helpful and made the purchase very easy.

Knowledgeable staff, courteous, polite and very helpful

Myself and my husband had a fantastic experience at DFS Swansea thanks to the sales lady who assisted us. She was friendly, professional, and extremely knowledgeable about the products. She took the time to listen to what we was looking for, answered all my questions, and helped me find the perfect furniture without any pressure.

Her customer service was outstanding from start to finish, making the whole process easy and enjoyable. It's rare to receive such attentive and genuine service these days. She is a real credit to DFS, and I would highly recommend visiting the Swansea store because of the excellent support I received.

The member of staff, dealing with me, was Merrill. I found her absolutely charming and helpful. I just wish that everyone I come in contact with could be as knowledgeable and friendly. She was a credit to your store.

Person selling sofas I just was really really good and he really helped to decide what we wanted and explain the finance really well.

Friendly staff ,, not pushy and full of information
Great store

Nathan was incredibly helpful. I had seen a sofa online which I really wanted but unfortunately it was not in the store to view. Nathan took the time to explain the measurements, went to look for the colour sash and went through everything with me. Really really helpful, thank you Nathan

We had a lovely experience at the store today, Meryl was very helpful and couldn’t do enough to help us chose the right furniture to suit our home. She was very clear and made sure we understood everything about our purchases and finance.

Sale was handled by James.Very helpful and pleasant.

Very nice selection in store. Staff were friendly but not pushy and happy to give space when asked for to think things over.

Everything was explained clearly and prices were explained in detail.

The wonderful experience started at the front door we were met with a lovely smile from the sales lady, we asked to be able to look round and would call her when we were ready. She came over when called and we shown her the suite that we had chosen. She very politely told us all the information about the product, explained the after care and the cleaning package that was available. We would definitely recommend DFS to our family and friends. The ordering procedure was very straight forward, the order was double checked by another sales lady and we were asked if we were happy with everything that we were buying. Top marks to DFS we have been coming to them for over 25 years and have always been totally satisfied.

Great help from Hannah

David was very helpful and knowledgeable. He explained everything clearly and took time to make sure we understood everything. We would recommend him highly.

Ordered a sofa end of November last year, it got delivered the 2nd week of December, by the 27th December the footstools cover had just completely pulled apart. Reported this, took weeks to sort out and was ordered a replacement. Well what I thought was a replacement it’s apparently just a cover, that got lost and am now having to wait 6-8 weeks for another cover to arrive. Extremely unhappy with the service received, don’t follow your consumer rights at all, take weeks to sort anything out, happy to take your money but anything else customer service wise is just an absolutely shambles. I’m nearly 6 months over and still have a faulty footstool.
Also the insurance is just as much a shambles as the company. I’d avoid at all cost and just go elsewhere.

Following the comment… this was reported on the 27th December. Having to wait weeks for a new cover is not convenient at all.

Nathan was a dream, super helpful and made the process very enjoyable