I was looking at purchasing 4 defib trainers. The price at defib world was very competitive, when I had a small problem ordering online I went into live chat. I was sent an invoice to pay by bacs made... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very good product that we use across our business footprint. This was the best price I could find for the complete (genuine) product including battery and pads across the internet in Jul 25. Easy to o... Leggi di più
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Defib World provided me with the Adult Stat Padz as late as possible to ensure our Parish would receive pads with the longest "Use By" date as possible. They arrived a day late due to the delivery c... Leggi di più
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Your service was excellent but the delivery by Royal Mail was aweful. Received an email saying that it had been delivered went home no package. Checked the tracking and the photo was of the package n... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Defib World is a UK supplier of lifesaving heart defibrillators, cabinets and accessories including replacement batteries and electrode pads.
Informazioni di contatto
4,6
Eccellente
76 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Defib World know their products,the…
Defib World know their products,the servisce is efficient and smooth .Fantastic company to deal with .
5 dicembre 2025
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Risposta di Defib World
Thank you for the 5* review.
We’re really pleased to hear that you found our product knowledge strong and our service efficient and smooth.
Thank you,
The DW Team
Excellent service and delivered in good…
Excellent service and delivered in good packaging.
2 dicembre 2025
Non scritta su invito
Risposta di Defib World
Thank you for your review, we really appreciate it.
We are glad that we could provide you with a 5 star service.
Many thanks,
The DW Team
We found this company very helpful to…
We found this company very helpful to deal with, good communication and clear answers to all our questions. We felt that with their help we choose the right Defib for our nursery
22 novembre 2025
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Risposta di Defib World
Thank you very much for your 5 star review, we really appreciate it.
We are so glad that we were able to assist you with choosing the right defibrillator for your nursery and that our customer service team were able to answer all of your questions and provide the support you needed.
Thank you,
The DW Team
Ordering was ok but delivery time…
Ordering was ok but delivery time disappointing
Ordered on a Friday delivered on a Weds. The Defib out of action whilst waiting
7 novembre 2025
Non scritta su invito
Risposta di Defib World
Thank you for your feedback. We are glad the ordering process went smoothly, but sorry to hear the delivery left you disappointed.
Your order was placed on a Friday and as we don’t ship over weekend, your order was dispatched the next working day. It was collected on the Monday and sent via our next day service with DPD. Unfortunately it looks as though the courier experienced a delay, which meant your parcel arrived on Wednesday instead of Tuesday. Although we ship using a next day service, we do advise a 3–5 working day window to allow for any unexpected delays.
We completely understand how important it is to have your defibrillator fully operational, and we are sorry for any inconvenience caused.
Thank you,
The Defib World Team
Poor Customer service + poor delivery
I ordered a defib + a wall bracket.
The wall bracket came very quick, no info on the Defib.
Hence I rang and was told the Defib was coming from the supplier, which was an unwelcome surprise to me. The girl who answered the phone had no idea when it would be dispatched, if ever ??? I asked her to find out and let me know. I never heard anymore, which I think is very poor for something I have paid over £1300 for. Also, your delivery agent, came on the Friday, never rang the bell, never came inside our entrance lobby. Said would trya again Monday, what happened to Saturday+Sunday. On the Monday a neighbour saw the package just left on the ground outside our front door. Again very poor and very cheap for a £1,300 package. I expected to have to sign for it. it was not a box of chocolates, and even a box of wine we have to sign for . Anyway the Defib was all in working order, and we now have it available. I must say I expected better for £1300.
14 novembre 2025
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Risposta di Defib World
Thank you for your feedback.
I would like to start by saying I am very sorry to hear you had a poor experience with Defib World. This is not the level of service we aim to provide.
I have reviewed your orders and can see that both orders were placed on a Saturday and as we do not ship on weekends, the order for the wall bracket was dispatched on the Monday (the next working day) and arrived the next day. As the defibrillator that you ordered is not a stock item for ourselves, this was shipped directly from our supplier, where we did experience some delays.
In regards to how the delivery was left by DPD, this falls well below the standard we expect from them as our delivery partner. I can only apologise on their behalf and i will be passing back the details you have provided so this can be investigated by them.
While we are glad to hear your defibrillator is in working order and is now available for use, we completely understand your frustration with the overall experience you received with this order.
If we can assist you with anything further, please don't hesitate to contact us. Thank you again for your feedback.
The Defib World Team
Great service
Great service. Ordered in the morning and delivered the following day. Will be my go to for Defib consumables
12 novembre 2025
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Risposta di Defib World
Thank you for reviewing us!
We are very glad that you had a speedy experience. We look forward to working with you again.
Thank you,
The DW Team
Great Customer Service
16 ottobre 2025
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Risposta di Defib World
Thank you for your review, we really appreciate it. We are very glad we could provide you with 5* customer service.
Thank you,
The DW Team
Ease of ordering and payment
As a Local Government Organisation, the ability to receive an invoice for payment, rather than having to use a personal card was much appreciated.
6 ottobre 2025
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Risposta di Defib World
We're glad to hear that the option to receive an invoice worked well for your organisation. We're always happy to support in any way we can.
Kind regards,
The DW Team
Really good customer service very…
Really good customer service very helpful and friendly and orders come out quickly and well packaged
17 settembre 2025
Non scritta su invito
Risposta di Defib World
We're thrilled to hear you had a positive experience with our customer service and order process.
Thank you,
The DW Team
Fast efficient service
1 ottobre 2025
Non scritta su invito
Risposta di Defib World
Thank you for your review, we really appreciate the 5 stars.
Thank you,
The DW Team
Friendly and professional staff
Excellent support and advice on purchasing the correct product
15 settembre 2025
Non scritta su invito
Risposta di Defib World
Thank you for your very kind review.
We are glad we were able to provide you with the support and advise you needed.
Thank you,
The DW Team
Helpful staff and prompt delivery
Helpful staff and prompt delivery. Thanks
12 agosto 2025
Non scritta su invito
Risposta di Defib World
Thank you so much for the 5-star review. We're glad to hear you found our staff helpful and the delivery was quick.
Thank you,
The DW Team
Risposta di Defib World
Thank you for your five star review, we really appreciate it!
Many thanks,
The DW Team
Easy transaction online.
Easy transaction online.
Fast shipping.
Exactly as described.
Many thanks.
2 agosto 2025
Non scritta su invito
Risposta di Defib World
Thank your for your 5 star review, it's really appreciated
We are very glad that you had easy and speedy experience.
The DW Team
Excellent service to deliver our AED
Excellent service to deliver our AED.
It arrived safely and on time.
Competitively priced, very satisfied thank you.
16 agosto 2025
Non scritta su invito
Risposta di Defib World
Thank you for your very kind review, we really appreciate it.
We are so glad that we could offer you a quick service and competitive pricing.
Thank you,
The DW Team
AED pads and batteries
Always buy pads and batteries for community AED here.
10 agosto 2025
Non scritta su invito
Risposta di Defib World
Thank you for your 5* review.
We really appreciate your continued support.
Thank you,
The DW Team
Easy to order the product that i…
Easy to order the product that i Wanted. Good service and delivered to my expectations.
17 luglio 2025
Non scritta su invito
Risposta di Defib World
Thank you for your feedback! We're glad the ordering process was simple and that everything was delivered just as expected.
Thank you,
The DW Team
Replacement Battery
Easy to identify the required battery for our defibrillator.
Efficient service.
22 luglio 2025
Non scritta su invito
Risposta di Defib World
Thanks for your 5* review! We're glad you found the right battery and that our service was efficient.
Thank you,
The DW Team
Best price, easy order and prompt delivery.
Very good product that we use across our business footprint. This was the best price I could find for the complete (genuine) product including battery and pads across the internet in Jul 25. Easy to order and very prompt delivery. When any of our 'fleet' of AEDs needs replacing or consumables in future, Defib World is the first place I will look and then a quick check that they still offer the best value for money. Absolutely satisfied with this supplier.
7 luglio 2025
Non scritta su invito
Risposta di Defib World
Thank you so much for your very kind review!
We’re thrilled to hear that you found our pricing competitive and the ordering process smooth. It's great to know our products are supporting your business across multiple locations.
We look forward to continuing working with you and providing the best value and service for your AED needs.
Thank you,
The DW Team
Replacement defibrillator pads.
Found the required replacement pads on line in stock and ordering was simple. Quick delivery at reasonable postage costs. Will use this supplier again. Thanks
4 luglio 2025
Non scritta su invito
Risposta di Defib World
Thank you for the 5-star review!
We're glad to hear you found the replacement defibrillator pads easily and that the order was delivered quickly. We really appreciate your support and look forward to serving you again in the future.
Thank you,
The DW Team
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