Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
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Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
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Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Leggi di più
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Brilliant staff member and convinced me to keep on with the same insurance for taxi which I have been with for a few years and matched the renewal price , very good member of staff and thanks so much... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Informazioni di contatto
19 West Street , SM5 2PT, Carshalton, Regno Unito
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Eccellente
2K recensioni
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Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I would like to recognise Yasmin for her help
I would like to recognise Yasmin for her outstanding customer service and hard work. She was extremely knowledgeable about all the options available to me and took the time to explain everything clearly and patiently.
Yasmin was calm, professional, and very understanding throughout the whole process. She made sure I fully understood all my options and never made me feel rushed or pressured.
Her patience, professionalism, and dedication really stood out to me. I truly appreciate the excellent service she provided and believe she deserves to be recognised for her hard work. Thank you, Yasmin!
3 settembre 2026
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Risposta di DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
Been with DCL insurance for a few…
Been with DCL insurance for a few years.
Just renewed this year best value for money and a great customer service.
Special thanks to Danielle Wakelin for sorting it out this year.
3 settembre 2026
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Risposta di DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
I’ve been with DCL for quite a few…
I’ve been with DCL for quite a few years now. I took a six-month break from work and, when I was ready to get back into it, I needed to arrange specific insurance cover.
I had the pleasure of dealing with Spencer Robinson, who was absolutely brilliant throughout the whole process. He was professional, transparent and extremely helpful. He managed to almost match another quote I had received, but I decided to overlook the small price difference and pay a little extra, as well as accept a slightly higher excess, because of the level of customer service DCL provides.
And it’s not just the customer service — the experience I’ve had with the underwriter, Noble Claims, has also been exceptional. Around three years ago, I had my car stolen, and the entire claim was dealt with and settled within 30 days. The offer I received was actually above market value, which I was extremely pleased with. Throughout the whole process, I was kept informed at every stage, and the service was absolutely phenomenal.
That experience is a major reason why I’ve chosen to remain with DCL. For me, it’s not always about finding the absolute cheapest quote; it’s about having confidence that you’re dealing with a company that genuinely looks after its customers when it matters.
I’ll definitely be staying with DCL for the foreseeable future and would have no hesitation recommending them to anyone looking for reliable insurance and excellent customer service.
1 settembre 2026
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Risposta di DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
I spoke to Jill today and was welcoming…
I spoke to Jill today and was welcoming and lovely talking to today.
1 settembre 2026
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Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
I am with DCL from last five years
I am with DCL from last five years. Jill gave me excellent quote for the private hire insurance. Highly recommended DCL with Jill.
Thanks Jill.
1 settembre 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Good understanding and helpful
15 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Nice conversation best pricebest service
Nice conversation best pricebest service
1 settembre 2026
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Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Yohann Ashworth at DCL Insurance. He was professional, helpful and easy to deal with throughout the renewal process. Communication was clear and efficient, and he took the time to help with everything I needed.
Very pleased with the service and would definitely recommend Yohann and DCL Insurance. Thank you, Yohann!
28 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yohann and his manager.
Policy renewal
I recommend DCL this is my 4th year with them.
They have an amazing team.
Yasmin Nuamah was my renewal helper this year she is a star.
27 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Thank you for your services and a…
Thank you for your services and a special thanks to Jill. I really appreciate and thank you once again.
27 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Ellena provided 5* customer service…
Ellena provided 5* customer service today. It was a really positive experience. Will definitely recommend DCL to all my friends and family.
27 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Policy renewal with DCL
Hi I have been taken my policy renewal by Yasmin Nuamah she is very good customer service explain full process and set up my insurance thank you Yasmin. I really appreciate being with DCL last 15 years and always looking forward to being part of DCL.
27 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yasmin and her manager.
Very helpful staff and friendly amazing…
Very helpful staff and friendly amazing prices
26 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
The customer service was very excellent
The customer service was very excellent
I was so happy with the service. Thanks
26 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Yasmin was very professional on her job.
17 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Exceptional service from Danielle Wakelin
Spoke to Danielle Wakelin to renew my Taxi Insurance. Danielle was patient, polite and professional in handling my renewal, she rang back when she promised. I have been with DCL for 10 years ! I have found they’re pricing competitive and they’re service exceptional.
24 agosto 2026
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Risposta di DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
Adel was quickly to take the money for…
Adel was quickly to take the money for my renewal and she hung the phone up and I still had questions to ask her. Absolutely rubbish customer service
24 agosto 2026
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Risposta di DCL Insurance
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
I have been contacted by YOHANN for my…
I have been contacted by YOHANN for my insurance Renewal. Iam please to say he deals with great support. Always very helpful all staff.
20 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I had an amazing experience with DCL…
I had an amazing experience with DCL Insurance yesterday. I spoke with Jill, and she was incredibly kind, patient, and knowledgeable. She really knows what it takes to provide excellent customer support. She explained everything clearly and made the process so easy.
DCL Insurance is lucky to have staff like Jill.
Tested. Trusted. Reliable & Dependable customer service
21 agosto 2026
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Risposta di DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
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