I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
L'azienda ha risposto
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Scopri cosa dicono le persone
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Leggi di più
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Leggi di più
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Easy to arrange ebike insurance and plenty of options to tailor it to cover my needs: theft, public liability. Competitive prices, good reviews and company ethos also influenced my decision to go with... Leggi di più
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Dettagli dell'azienda
- Agenzia di assicurazioni
- anche in
- Azienda di assicurazioni per biciclette
- Azienda di assicurazioni per la mobilità
- Broker assicurativo
- Compagnia assicurativa
Scritti dall'azienda
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Scritti dall'azienda
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Informazioni di contatto
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Regno Unito
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
simple to set up
simple to set up, but the Insurance premium tax was not added in the quote.. the monthly and yearly rate are the same , so no discount for paying up-front
6 ottobre 2026
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Communicative, helpful, honest
I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
6 ottobre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience, Patrick. While we are very sorry to hear that your bicycle was stolen, we are glad that our team provided you with a high level of service, ensuring your settlement was straightforward and met your expectations. We will be sure to pass your kind words directly to Laure for looking after your claim so well. Thank you for choosing ETA!
Best regards,
The ETA Team
Easy to arrange ebike insurance
Easy to arrange ebike insurance and plenty of options to tailor it to cover my needs: theft, public liability. Competitive prices, good reviews and company ethos also influenced my decision to go with ETA.
2 ottobre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review. We are delighted to hear that you found our process straightforward and that our flexible tailored options gave you exactly the cover that you needed for your e-bike. We work hard to keep our rates competitive, and it is incredibly rewarding to know that our company ethos and positive community reputation heavily influenced your choice to join us. Welcome to ETA, and we wish you many safe, happy journeys ahead!
Best regards,
The ETA Team
Great claims experience
Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount options and flexibility. Would highly recommend.
11 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for sharing your experience, Naomi.
While we are very sorry to hear that your bicycle was damaged in an attempted theft, we are delighted that our team could offer the quick support, flexibility, and replacement assistance you needed to get sorted.
We will be sure to pass your lovely comments directly to Laure, who looked after your claim. We truly appreciate your high recommendation and wish you many safe, happy rides ahead!
Best regards,
The ETA Team
Brillant claim service
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim was dealt with very quickly, and I had my bike replaced in a very short time. I couldn’t have asked for a smoother experience.
Thank you, Laure!
22 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Sophie.
We are incredibly sorry to hear that your cargo bike was stolen, but we are glad Laure could provide the support needed to get you back on the move so quickly. Laure will be absolutely thrilled to read your kind words. Thank you for choosing ETA, and we wish you all the best with your new bike!
Best regards,
The ETA Team
Check your policy..
After 2 decades of good vehicle breakdown cover from ETA, I am profoundly unhappy with today's failure.
An evening breakdown has resulted in us having to pay out £700+ for roadside vehicle recovery...
Edit:
As the ETA office was closed in the evenings, it has only just become apparent, after phone calls the following day, that my recovery policy had not renewed last year... one very expensive lesson.
23 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Hi Nick - we are very sorry to hear about the stressful experience you faced during your recent breakdown.
I understand that you have raised this formally with us, and our management team is currently reviewing this.
We will contact you directly via email to discuss this further and ensure the matter is fully investigated.
Best regards, The ETA Team
Very good price and well worth it
Very good price and well worth it
22 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your review Stephen - Providing reliable, cost-effective protection is what we always strive for, and we appreciate your support!
Best regards, The ETA Team
Fantastic Ethical Insurer
Easy to use and great price for a perfectly comprehensive cycle insurance. Plus top level ethical credentials for an insurer!
18 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Paul.
We are delighted that you found our process straightforward and that our premiums provide great value for your cycle insurance cover.
Being an ethical provider is at the very heart of everything that we do, so it is incredibly rewarding to hear that our environmental and ethical credentials stood out to you.
We appreciate your support and wish you many safe and happy rides!
Best regards, The ETA Team
Excellent service
I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up
15 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Trudy.
We are delighted to hear that you found our online application process so quick and straightforward to navigate.
We work hard to keep our premiums highly competitive while providing comprehensive protection, so we are glad we could offer you a better deal than other providers for your mobility scooter insurance.
Thank you for choosing us, and we wish you many safe and happy journeys ahead!
Best regards, The ETA Team
Mobility scooter insurance
I set up the insurance for my new mobility scooter. Done a compare and got a great price for what is covered. No hidden fees for anything. Very clear on what is covered and what is not. Easy to set up, now I have peace of mind for my journeys.
6 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Hi Carrie, thank you for sharing your experience.
We pride ourselves on clear, upfront documentation with no hidden fees, so we are incredibly pleased that this stood out to you during your comparison. Thank you for choosing us to protect your new mobility scooter!
Very helpful and easy to use site am…
Very helpful and easy to use site am amazed I could get recovery for my mobility scooter thank you very much
5 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for the fantastic review, Johanne.
We're so glad to hear our website was easy to navigate and that we could get your mobility scooter recovery sorted for you.
We are here if you need us!
Insuring my E-trike
I am in my late 70's and not that computer savvy, that said I found the website very easy to navigate and the cost of insuring my E-trike was most acceptable.
4 settembre 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Allan.
We purposefully design our online system to be as simple, accessible, and intuitive as possible for everyone, so we are absolutely delighted to hear that you found it easy to navigate.
We are very pleased that our competitive rates met your budget, and we wish you many safe and happy rides!
Best regards, The ETA Team
Exceeded expectations
Fast, efficient and friendly service. Processed my claim quickly. The whole team that I dealt with were great but special mention goes to Tristan Kumm who was exceptional.
26 giugno 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Ben.
We know that making a claim can be a stressful time, so ensuring the experience is fast, efficient, and supportive is a core priority for our team.
We are delighted to hear that you had such a positive experience, and we will be sure to pass your compliments directly to Tristan. Thank you for your continued support.
Best regards, The ETA Team
Pretty simple
The Hardest part was finding the Cycle recovery option, once I'd found it the rest was easy to complete.
31 agosto 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your review, Jim.
We are glad to hear that you found our online process straightforward.
We want our website layout to be as intuitive as possible, so we really appreciate your feedback and will pass this information over to our Tech Team to see if anything can be improved.
Thank you for choosing us.
Regards - The ETA Team
Fantastic company cellent quality of service and…
Excellent quality of service and explained everything clearly friendly staff easy to talk to
26 agosto 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Andrew.
We believe that insurance should always be straightforward and easy to discuss, so we are delighted that our team provided the clear, friendly support you deserve.
We will be sure to pass your lovely comments directly to Andrea, as she will be thrilled to know her helpful guidance stood out to you. Thank you for choosing us, and we look forward to looking after you!
Best regards, The ETA Team
Amazing mobility scooter insurance
Amazing mobility scooter insurance. Helped me with a replacement and completed everything for me and had a new one delivered to my address and kept me informed the entire time. Thank you for all your help. I can't recommend ETA enough
18 agosto 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your excellent review, Cameron.
We know how vital your mobility scooter is to your daily independence, so ensuring a seamless and clear replacement process was a top priority.
We are delighted that you were kept well-informed throughout, and we will be sure to pass your wonderful compliments directly to Laure.
Thank you for choosing us, and we wish you many safe, happy, and comfortable journeys ahead!
Best regards, The ETA Team
Great experience making a claim
As someone who unfortunately had to actually make a claim with ETA I can't recommend them enough. I was insured with them for almost 10 years when my bike was sadly stolen but even though most insurers would take into account depreciation when calculating compensation ETA awarded me my full cover value (plus the cost of my accessories) and even gave me discounts to major bike stores to help cover the cost of a replacement bike. As I needed a very large frame which can be hard to come across I requested for the compensation to instead be in cash so I could also looks at local bike shops and second hand bikes. They did this for me too and the person managing my claim Deon was very responsive and helpful throughout the whole process.
11 agosto 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience following such an upsetting event.
While we are incredibly sorry that your bicycle was stolen, we are delighted that our genuine 'new for old' policy provided you with the comprehensive protection you deserved.
Ensuring our riders have the flexibility they need is a core priority for us, so we are glad Deon could accommodate your request for a cash settlement to help you track down the specific large frame size you required.
We will be sure to pass your wonderful compliments directly to Deon; he will be thrilled to know his support made such a positive difference.
We wish you the absolute best of luck with your bike hunt and look forward to protecting your next ride!
Thank you for your continued support of the ETA
so far so good
I was not too much information as I only have a E bike which means my needs are small. Plus, I got ETA because if I get stuck anywhere they can help out.
I have not used ETA yet as I have not used my bike yet.
But the company seemed quite good for what they offer plus it’s not gonna cost me lots of money each year. so for now, so far so good
20 agosto 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your review.
We are glad to hear that our process gave you exactly the information you needed.
Enjoy your new bike and we wish you many safe, happy, and worry-free miles once you get your bike out on the road!
Best regards, The ETA Team
Your quick, friendly, supportive phone call is really appreciated.
Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly, supportive phone call is really appreciated.
19 agosto 2026
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Thank you for your review.
We are delighted to welcome you back to the ETA, and always ensure that re-joining is as straightforward as possible for former members, so it is great to know that restarting your cover was completely hassle-free.
Providing excellent customer service is at the heart of everything that we do, and I am pleased to hear that our Customer Care team looked after you so well.
Thank you for choosing to return to us, and we wish you many safe, travels ahead.
Best regards, The ETA Team
A great service at a reasonable price
A great service at a reasonable price.
Hopefully I’ll never have to use it though 😳
19 agosto 2026
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Thank you for your review.
We completely understand that sentiment—while we hope you never experience a breakdown on your rides, we are glad to provide a safety net just in case.
We purposely keep our annual rates as accessible as possible for all riders, and we wish you many smooth, trouble-free miles ahead.
Best regards, The ETA Team
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