Custom Offsets Recensioni 834

I ordered a set of wheels. They end up sending a set of cheaper and wrong wheels. Only thing that wasn’t different was the brand and specs. I filed a claim the same day when I got the package on Friday. Didn’t hear anything back until Tuesday. After that I got an email a day. I got lucky and got two emails a day, only for the second email to say the person helping me was out of the office. I just signed a promissory note saying they will send me the correct wheels but still I have very little faith in going to see the wheels any time soon. Worst customer service experience. Don’t bother calling their phone cause they only do emails. Absolutely ridiculous and now I feel like they scammed me. They haven’t even offered anything for this big waste of time.

Very happy with how everything went and turned out. Customer service is excellent as well! Just from this experience I’d most definitely buy from fitment industries or custom offsets again! Also Steve is the goat

Was very happy with the costumer service

These are nice and polite people, the customer service is awful. I specified thatI was ordering the wheels and tires for a 1970 C1500 and even told them the center caps would be different. When they arrived with the wrong center caps. I called and talked to them and they said they would take care of it. They didn't, what they actually did was mail me the wrong set two more times. I called them and gave them the part number and even showed them an EBay auction. They said that I should buy them and they would pay for half. I told them that they were the ones that sold the package and needed to make this right, not half right. They agreed and said they would get them ordered. They didn't do that either. A week later I called them to see where the center caps were and was told that they didn't follow up on it but they would take care of it. They didn't. I called them back a week after that I called back and they told me the part didn't exist. Mind you this was after I gave them the part number and even showed them where to purchase them. They told me to order it and they would cover half of it. Weak sauce, no thanks. I will not be doing business with them again.

Had a problem was my fault and they solved it. Great customer service and great product.

Custom Offsets are great. They have a variety of choices for wheels and tires! I love the package deal, the tires come ready to put on my truck, balanced and all! I give them extra props for sticky weights, in my opinion it’s the only way to go. I won’t bother getting my tires or wheels from anywhere else. Customer for life.

I made a call and ordered a set of rims and they were shipped that day and received them in 3 days and they were in perfect shape and looks good on my truck. Customer service was great.

Ordered the tires and tires came very quickly great price and variety of tires and rims if you’re looking to get into the rims and tires combo great company would recommend 100%

Had some problems with some backordered lights. Justin got a hold of me from service and gave me some products to choose from to replace it. He was all over it. I really appreciate the service. Great job. I will recommend.

Finding what I needed was quick and easy to order with no problem and shipping was fast.

Custom offsets makes finding and buying tires and wheels absolutley easy even for a tire and wheel buying novice like me. Their recommendations for my specific vehicle and huge database of customer photos for tons of examples of offsets/tire sizes/ lifts and levels made it very simple of what to go with. 10/10 would recommend and use them again!

Wheels and tires came in perfect.

Great experience buying my wheels from them. Great price and super fast delivery. Having to decide which wheels were the best for my truck was a nightmare, but with their photo log of past customers was a breeze. Highly recommended.

This was my first order, recommended by friends. I thought was pricey at first but when you look at the big picture, they do all the work! AND fast! And the packaging was amazing. Less than a week from ordered to delivered. I will definitely order again!

Shipped out quick. Looks good and great value.

Bought a new set of name brand tires. They had a great price, very fast shipping and great communication.

Best on line buying experience..

Excellent customer service. Made my purchase experience easy and fast. No hassle whatsoever. Love my new wheels and tires. Would definitely recommend to anyone looking for a new setup. Fair prices and a great selection to choose from.