Costco Recensioni 

Two day delivery promised. Five days have passed, still no delivery. On line tracking has been saying "out for delivery" for three days.

I arrived at the tyre centre of my local COSTCO store (100 South Oak Way, Reading RG2 6UE) with a problem. Recent "heatwave" conditions had caused my nearside front tyre to deteriorate unexpectedly rapidly to the point where it was undriveable. Despite my not having an appointment, the team pulled out all the stops to (i) source a pair of suitable replacements; (ii) fit these, balance and rotate the wheels; and (iii) get me (safely) back on the road all within within a mere 60 minutes. All 3 employees with whom I had contact were courteous, knowledgeable and friendly. I cannot praise Jay and his crew enough and not only will I be returning (as and when the need arises) but I would be confident to recommend their services too anyone.

Iv never felt so let down with costco,it’s gone from a fabulous company of which Iv been a member for 20 years to a place where I’m seriously considering not renewing my membership,the online customer service I
Is non existent,I called yesterday 29/06/26 reference number 20987781 with a query about an item i purchased,waited 30 mins on the phone,I the put it on call back to which it rang once an disconnected,I repeated the process until 5 o’clock the the line closed,I don’t know if there WFH but it is so frustrating coming from a company that was so efficient and on the ball.i can’t even get anybody to return my call,shocking customer service !

Been going in for a few days now just for water always selling out it seems there is a pattern every year they never seem to learn from trade patterns staff are not very helpful no one available to answer a simple call to see if stock is in so how many more wasteful journeys do l need to make waste of member ship do not renew card!!!!!

Costco online DO NOT BUY!!! I purchased two months ago, rejected the delivery which ordinarily triggers a refund. They partially refunded (red flag). Instead they have withheld the rest of the refund. I've called 5 times now - latest story is that they need to go back to their supplier in order to fully refund. I have no relationship with their supplier. Costco has values they should live up to.

Ordered a fan costing £89.99 from Costco which was delivered by FedEx and left unattended outside my front door without my authorisation. The parcel was never received.

FedEx confirmed that the parcel had been left outside and advised that any claim must be pursued by Costco as the sender. Despite this, Costco repeatedly asked me to obtain a police crime reference number, even though I have no evidence that a theft took place and can only confirm that I never received the parcel.

I have found the customer service process frustrating and disappointing. I appreciate that investigations are necessary, but I do not feel that the burden of resolving a courier's delivery issue should be placed on the customer.

I hope Costco will now review the matter properly and resolve it fairly.

Usually quite good, but this is outrageous. Ordered various goods . Most items delivered except 1. The £500 item. All items shipped the same day. But this item according to dpd has still not been recieved. Call costco to find out why, no one knows. Call back tomorrow. Why dont you call me. Call back.l for the next 5 days. Still nothing. No update. Worst of all, I have had 3 calls from customer service after 8pm sating they are busy and I should call them again the next day?!?!?!? Ive spent 5 hours on the phone, left messages for call backs. No updates, its now 8 days. Can only class this as theft. Time to get a police reference number. Just appalling. Worst customer experience and stollen my money.

⭐ 1 star — DISGRACEFUL treatment of loyal customers.

We have been Costco members for years, spending around £500 every single visit. On 14 June 2026 we came to the Southampton branch, did a massive shop, and then — as Costco themselves encourage — sat down and had lunch at THEIR OWN restaurant. Total time: 3.5 hours.

A few days later, we received a parking FINE through the post.

Apparently Costco quietly introduced a 180-minute time limit TWO MONTHS AGO. No email. No letter. No notification to members. Just a few tiny, barely visible signs hidden around the car park that you'd need a magnifying glass to find.

We went in to sort it out like reasonable people. The customer service staff were dismissive, unhelpful, and frankly RUDE. They point-blank refused to cancel the fine and showed zero empathy or understanding.

Let that sink in: Costco fined us for eating lunch in their own restaurant. They profited from our £500 shop AND our lunch, then had the audacity to penalise us for it.

This is how you treat loyal, long-standing members? Sneaky signage, zero communication, and rude staff when you dare to question it? Absolutely shameful. We are seriously reconsidering our membership. I urge everyone to be aware of this hidden trap before your next visit.

Terrible service from Costco online, ordered goods a month ago, DPD lied, didn’t attempt delivery! Returned the goods to the shipping company, not Costco. Costco can’t contact the shipping company. Costco no longer responding to emails… no goods… no refund. The stores are great, but I will never buy online again.

We are a new Costco business account that’s trying to order a printer online
With our HSBC business credit card (visa)
Payment was declined so we phoned the bank
They haven’t declined the Card they said
Costco have declined the payment.
And to get in touch with Costco
The business card was used in your Sheffield store on Sunday with no problem
Struggling to speak to anyone
Sent email - no answer
We are a business and need this printer urgently.
it’s not a good start Costco.

I recently rejoined Costco and had a good experience of buying online. But the way I was spoken to today by a woman at their Returns/Membership counter today at Reading was unacceptable.

The only indication as to where customers should queue are 2 signs hanging from the roof. There is nothing at eye level and no lanes are marked out. As a result, I was one of several customers who were confused as to where to get service. It seems I approached the 'wrong' assistant and was rebuked, together with a sarcastic comment.

There is no need to treat customers like this and Trustpilot's summary of the many poor reviews of this firm's customer service suggests that poor training of staff is an issue at Costco.

Costco did not use to be like this. A director needs to get a grip of this problem and maybe instigate some staff training and, if necessary, disciplinary action.

The team were exceptionally careful in fitting tyres on my very expensive rims. Everyone was polite and I will not hesitate to use Costco Watford again for my Porsche.

Have been trying to to return a damaged online purchased order. Customer care as helpful as a piece of of string holding an anchor. Contacted them on three occasions, only to be told a return call would be given?? After a week still waiting for the return call. Contacted again only to be told no record of any communication with them. All this just to get authority to return a damaged unfit for purpose item. PLEASE be aware of the complete failings of so called customer care if you require any kind of satisfaction. This problem is still pending an outcome. Not too confident. Possibly next step Ombudsman.

Incorrect indoor AC unit was installed on 12 May 2026. Costco admitted the mistake and offered a replacement, then kept saying for 8 weeks that "we will be in touch after we heard from our vendor". 8 weeks after complaint, Costco say they can replace at the end of August - 3.5 months later! I have no more words. Terrible experience. Executive Membership is worthless when customer service (online and phone) make it so.

Found the staff in store provide a poor level of service and prefer being on there mobiles rather than talking to customers.

Customer service on the phone is a total joke and an insult, I advise anyone to steer clear of these people until they learn how to respect customers.

I’ve ordered several items from their online store due to the sale price being lower than what they offer in warehouse. Whilst this is great, their service online is slow. Certain items will be advertised as “next day delivery” but I’ve found this to never be the case. Again, I have used their online service several times and each time came with its own set of delays. Ok for prices but you pay for it in wait time.

Parked Leeds Costco not aware there was a 3hr limit. Fueled up, renewed my membership and walked around with family. On the way out had a hotdog. Today I got a £60 parking ticket. What an expensive hotdog that was Costco, why did I renew that membership?

Seriously awful..in every sense! Bought a 150 pound fan for my granddons birthday online .2 day delivery which meant he would recrive it intime for his birthdat .it came 2nd day and was faulty..tried to do a return online awful wouldnt let me so contacted customer service online who also wouldnt help me but told me domone woukd be in touch ...they never did so done online chat who also were pointless no help.suggested i take it back to store for a refund even thou i dont drive disabled and bought it online tokd hime i didnt want a refund wanted exchange as it a birthday gift but basically yokd me tuff its eithr send it back online or take to store for refund as it my first online order im not allowed a replacemnt only refund??? What a terrible customer service ..most places cnt wsit to replace instead of refund now i have to get it sent back and miss the birthday deadline for my grandson. At 150 pound i cnt affird to jst buy anothr one while wait for the refund if i had kniwn how horrendous.unproffesional incapable this company was i would never have bought from them and wish and will buy from argos once i had my refund howevr costco has ruined a gift for my 13 yr old grandsons birthday and thst is totally unnaceptable.tried ringing the cardifg store to be left on hold for 35 minutes only to be hung up on.total disgrace !