Costco Recensioni 

Went to Costco in Coventry and was served by Ian R, he was the rudest Costco I have ever met. Tried to find a complaints avenue on Costco website and nothing!!! So Costco don’t even want you to complain!!!!
Shocked by Costco

Bought a pack of Naan bread during a shop for a family party. Got home & on unpacking many of the naan’s had significant mould. The best before date was 3rd July, we purchased on the 4th June. Reported to Costco and requested the reasons for the mould, how this has occurred, and what they were doing to prevent going forward. Response was that I would get a refund at my next shop. No explanation of what happened and how they would prevent. My view is that during the hot weather they were incorrectly stored & humidity had resulted in the mould. A few days earlier I could have purchased & eaten, causing potential illness..
Very poor Costco..I expected better

Be careful buying Gold bars from Costco, do not trust them.
Last week I bought a 20g gold bar as a gift from Costco Oldham and they gave me a Dummy one, I didn’t even think that they can scam me like this. Even though the next day when I took it back they changed it to the ‘real one’ but I don’t think I can’t trust them again.

Ordered a set of 4 tyres from Costco online.
I wanted to change the tyre fitting appointment time form 11am to 12pm.
I called the tyre warehouse, phone connected but no answer, line was open for 10 minutes with no answer, called customer service who connected me same thing happened. I tried one last time, same thing happened. I decided to cancel the order and demand a refund in the end. I managed to get through to someone on the chat who told me I had to phone to cancel the order for a refund. I wont be holding my breath to receive my £399.99 refund. The worst Customer service experience ever, shocking!

For anyone saving up your cash back, it expires after a year. I’ve had no emails or letters letting me know of this. £480 gone 6 days ago. Nothing they can do apparently.
Avonmouth, Bristol
Very poor of Costco. Must happen to a lot of people, one way of not paying out

I’ve had a frustrating experience with Costco membership and returns that has left me disappointed.

I applied for membership online, but still had to travel to store (around 40 minutes away) to collect my card as they don’t post them out. When I went in, staff were unable to print my card due to problems with their printers and I was told I would need to make the journey again. Given the distance, this is not a minor inconvenience.

I then ordered a bird feeder with camera online and needed to return it. There was no option to start the return online, so I had to call customer services. After a lengthy wait on hold, I chose to have a prepaid returns label emailed to me so I could take the parcel to a Post Office.

Despite being told the label would be sent, nothing arrived. After chasing multiple times and spending more time on hold, I was first told to allow 3–5 days. When I called again, I discovered that a collection appeared to be being arranged instead, despite me specifically requesting a returns label because I cannot guarantee I will be home for a collection.

I was then promised a callback which never came. I contacted Costco yet again and was told the matter had been escalated. However, even now, I am still waiting for the returns label and remain unable to return the item.

What should have been a simple return has now required multiple phone calls, lengthy hold times, repeated chasing, and considerable inconvenience. Combined with the issues I experienced obtaining my membership card, my overall impression has been of poor communication, poor follow-through, and customer service processes that simply do not work as smoothly as they should.

Signed up at Costco Haydock this evening. We received the most exceptional service from Ann on the membership counter / customer service. Such a nice lady who couldn’t do enough for us. Along with her colleague, Sue they were efficient, friendly and professional. A true credit to the company and brand. Thank you.

I purchased a keter garden bar from Costco for £1899 and regretfully paid £499 installation fee.
I came home excited to see my new bar but to my horror they had ruined the garden bar. There was screw holes everywhere where they had used the wrong size screws, I opened the shutter and the left hand side arm fell off. They had screw the brackets through the roof, screws were sticking out. The shelving had screws missing everywhere and collapsed the moment I went to put my phone on it whilst taking pictures of this monstrosity.
The bar is completely ruined which has cost me an awful lot of money , Costco have been terrible at getting back to me . It’s been 2 weeks now and I’m still no closer to having this resolved.
Do not use Costco installers or buy this product from them…you will completely regret it.

I purchased a kids climbing frame, swing and slide set for my sons birthday 2 weeks ago, on the day of his birthday we went to put it together knowing we had a party that evening and noticed that the same box had been delivered twice meaning we didn’t have all the parts to be able to put it together. I phoned them they said they would email the manufacturer which they would have 48 hours to respond. The following Wednesday I phoned and explained the situation and they advised the manufacturer hadn’t been contacted. I asked if they could phone them and she said let me check. In which she could as she found a number for them. We were also having people over in 2 more days who were also going to use the swing set. Contact from Costco is very slow. My son’s parties were ruined. I’m not sure if I even want this set anymore. Very upset that we have to keep chasing. She advised we could go into a store to buy another one so we could have it that day. The 2nd part one box is currently sat in our garden collecting rain and being an eyesore. We also get asked multiple times for the same information that we have sent previously. 2 weeks on and still no news to if we will receive it or not. Disappointed is an understatement.

I am writing this out of sheer frustration after 11 days of complete failure and broken promises from Costco. I received a mattress on 22nd May 2026 that was entirely "not as described." Despite exercising my legal right to reject the goods under the Consumer Rights Act 2015, Costco has completely failed to arrange a collection or a refund. I even spoke to a representative in customer escalations (Ticket Ref: 20626086) on Saturday 30th May, who promised a resolution by today (Tuesday 2nd June). Instead, I have been met with complete radio silence and STILL nothing has been done. This is not just a logistical failure; it is causing me physical distress. I suffer from osteoporosis and severe health problems, and being left with an unusable mattress is actively impacting my health. I cannot even buy a replacement until Costco returns my funds. I have now issued a formal Letter Before Action giving them 48 hours to confirm a collection date. If they fail, I will immediately initiate a Section 75/Chargeback claim with my card issuer and take the dispute to the Retail Ombudsman. Do not trust this company with big purchases—their customer service is full of empty promises. Order Ref: 806204265.

We absolutely love Costco but not today!! Thurrock Lakeside is our go to, always happy with food and products, excellent quality but its impossible to actually do a shop without chaos. We gain early entry as Exclusive Members but this makes no difference, over crowded, couldn't access aisles, for the tills we queued half way down the store and queue jumping was horrendous causing arguments between customers. Staff were not helpful at all when customers asking them for some organisation and order for this chaos, no-one was interested, some customers just left their trolleys and left the store. Today isn't the first time this has happened and its just getting worse. Please look at this as this was upsetting alot of your customers. The cashier was lovely by the way but we couldn't wait to get out of there today, and unfortunately with an incomplete shop.

Visited the Costco in Sheffield and went to the membership desk to pay for a membership and the woman who was on the desk sounded like she wasn’t interested the minute we spoke to her about it my partner told her who he works for when she asked for a payslip which he was able to provide as soon as she knew he worked for an agency she wasn’t bothered which isn’t a problem as we was unsure to begin with it was her attitude towards us which seemed like she wasn’t bothered and didn’t care

I love a visit to Costco but not today.
Positives: Helpful staff regards getting a wheelchair and trolley for my Mum.

Should have gone in the morning, crazy busy but did get through checkout quickly.

Negative :mum decided on buying a hot pork knuckle to eat this evening. Pure salt😩😩. Please talk to whoever is in charge of the hot food counter. Blood pressure due to go up now, wasted money and have to throw it away 🫣

Bought Premium pears at £5.99. Every pear rotten. It would cost me petrol and tunnel toll charges to return so deposited in recycling bin! My savings on other purchases have been wiped out.

I am an Executive Member, and this has been the worst customer service experience I have ever had with Costco.
My brand‑new refrigerator was delivered with visible damage, and not only did customer service refuse to help, but the supervisor was rude, dismissive, and completely unprofessional.
Despite Costco’s “100% satisfaction guarantee,” I was left with a damaged appliance and no support.
To make matters worse, it is extremely hot right now, and I am standing in my new home with no working refrigerator and no way to keep food cold.
Costco failed to provide even the most basic level of assistance, leaving me without essential cooling in dangerous heat.
This is unacceptable for any customer — and absolutely shocking treatment for an Executive Member.

This review only relates to online services which are pretty non existent. I downgraded from executive to normal gold star and was not told this would affect my online account as I would be given a new membership number (no idea why a new number needs to be allocated anyway) so I try to reset password and try to register a new account. Failed several times and had to call customer service. Options for online queries is terrible, select 2 for issues logging on etc then have to select options one for online purchase then it goes back to the same selection of number 2 for online logging in issues then have to select 1 again (WHAT????)

Previously managed to get hold of advisers who explained email still registered to executive member number, he deleted it and said should be fine now and to register again. Email for verification code never arrived, advisor says could take a day. Waited a day, nothing. Called again and the lady adviser suggested I clear browser cache if first advisor didn't advise to. I knew it wouldn't be cache but it it anyway and still no email. She said she would send internal email for someone to get back to me. No one did.

All I want to do is order set of four tyres but I can't do that without logging in. I try to call today at 18.45 (website says online customer service opens till 8pm) so I do option 2 then option 1 then have to choose 2 again then 1 again. This time it says caller 101 is unavailable please leave a message. Who is caller 101?

I can't even get through to anyone for a formal complaint. Is this happening just because I downgraded from executive member?

Absolutely terrible and non functioning online service for anyone who happens to have changed member number through no fault of theirs. Abysmal!

If any reps actually read this reviews then please look into my issue urgently my membership is 99479908204.

Wonderful shopping experience need more locations in the south east United States and better online shopping

PURCHASED A WASHING MACHINE ON 01.05.2026 STILL HAS NOT BEEN DELIVERED MADE SEVERAL CALLS,COMPLAINTS AND REVIEWS NO ANY RESPONSE VERY BAD CUSTOMER SERVICES MY DELIVERY HAS BEEN BOOKED 5 TIMES STILL 5 TIMES NO ONE SHOWED UP ABSOLUTELY RUBBISH AWFUL👎👎👎👎👎

Costco in Wayne, NJ is horrible. The receipt checkers were the most respectful, professional staff that I encountered. As as the elder man hired as cashier and the young woman working the protein department let’s just say microaggression on another level. The cashier made rude statements under his breath as he rung up my items that were thrillingly ignorant and racist and the woman working the meat department did not want to answer my question regarding the specific type of meat that I wanted purchase and came across cold and aggressive in her unprofessional reply. This location won’t get another dime. Consumers work too hard to keep up with the cost of expenses to be treated this way!

Me rompieron un perno de la sujeción de un neumático a la hora de cambiar unos neumáticos. Realicé varias reclamaciones y no se dignaron siquiera a contestar. Presenté una propuesta de arbitraje de consumo y no accedieron, lo que me dejaba únicamente la puerta de una demanda judicial. Lógicamente, me cuesta más barato dejar de ser cliente de ellos y contar al mundo lo que les espera si van a cambiar las ruedas al COSTCO.