Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

NHS have changed the ordering medication, you now can’t order direct, but go to your doctor first and surgery apply to them as opposed the easiest way of just ordering from Coloplast and they do it al... Leggi di più

Valutata 5 stelle su 5

I recently received a txt msg from coloplast to re order my prescription. Which is excellent service. I ordered products on weekend, 2 moths supply, but wanted to let coloplast know why. Had chat with... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Coloplast Charter is a wonderful company. The telephone operators are friendly and efficient. In general I receive my supplies within 4 days. If I have any problems there is great support via email.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using Coloplast Charter for about 15 years ever since I first got a stoma. In that time they have never failed to be extremely helpful, polite and cheerful I have never had contact with a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di apparecchiature mediche

Scritti dall'azienda

Our promise to you is reliable ordering and delivery of your stoma, continence and bowel products. We support you wherever you are with your care, leaving you to enjoy the things that matter most. Fast and reliable delivery - We deliver your products safely to your doorstep. NHS partner - We work closely with your NHS team to ensure that your care journey is seamless and straight-forward. Specialist support & advice - Our patient support team has the specialist knowledge and experience to help you with your specific needs, from delivery through to products, health, and lifestyle.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

904 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(904)

363 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic customer service

I use coloplast customer services frequently as my GP surgery keep forgetting to send my prescription direct to coloplast delaying supply to me, This is frustrating and causes me distress. Luckily the service from coloplast is much more efficient and they have always managed to help me. Thanks today to Teghan who has hopefully been able to sort a Saturday delivery for me.

17 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello, we're so pleased our team have been able to resolve any issues you've had with your prescriptions and get your supplies to you, when you need them. Best regards, Vicky

Valutata 5 stelle su 5

Very helpful

Very helpful, supportive staff providing a great service.

16 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Ian, we're so pleased to hear this. Best regards, Vicky

Valutata 5 stelle su 5

Great customer support service but…products are poor quality

Great customer support service. Very happy with their services.

8 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Mary, I'm sorry to hear you're unhappy with the products you received. Coloplast Charter do not deal with the manufacturer of products. I've sent you a request for more information if you can get back to us with these, we can look into this further for you. Best regards, Vicky

Valutata 5 stelle su 5

A lovely Team

A lovely customer service and always on time with your products and keep you up to date.

17 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Colette, We're so pleased to hear you're happy with the service you've received. Best regards, Vicky

Valutata 5 stelle su 5

Amazing Company we have dealt with for…

Amazing Company we have dealt with for yrs but pulled out all the stops a while back when we ran out of equipment. With us within 24 hrs and the kindness and empathy of their staff second to none. A million thanks

6 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Mrs Newman, it's great to hear our team were able to get the supplies to you when you needed them. Thank you for sharing your experience. Best regards, Vicky

Valutata 5 stelle su 5

Always efficient

Always efficient, always helpful. Today, Kathryn sorted out my order with courtesy and kindness!

16 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Paul, we're so glad to hear you're happy with the experience you've had with us. Best regards, Vicky

Valutata 5 stelle su 5

Excellent service

I've always had quick service and the people who work there are very friendly and knowledgeable.

16 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Aileen, thank you for leaving your review. We're so pleased to hear this. Best regards, Vicky

Valutata 4 stelle su 5

Stock issues but Teghan to the rescue!

Overall positive experience with Coloplast so far. We were left in a bit of a situation of running out a vital piece of equipment for my new born son after discharge from hospital. We had been looking everywhere for someone to fill the prescription. Ordered via the website and was waiting for dispatch but decided to follow up because of the urgency. I was lucky enough to be connected to Teghan on the online chat who sorted my problem quickly and efficiently. They did not have the stock to supply the full prescription but were able to send a small supply to cover us until the next delivery. Thank you Teghan for getting us out of a pickle.

14 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Jacob, We're sorry to hear there was an issue ordering the supplies for your Son, but I'm pleased our team were able to help with this. Best regards, Vicky

Valutata 5 stelle su 5

I always have the easiest communication…

I always have the easiest communication with this company. It’s a breath of fresh air and takes so much stress out of living a medical life

14 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Emily, we're so pleased you find our team easy to talk to and we are able to make ordering your supplies less stressful. Best regards, Vicky

Valutata 5 stelle su 5

Fabulous service and so helpful

Fabulous service and so helpful. Thank you so much for your help in my hour of need. Very much appreciated

10 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Nigel, we're so pleased our team were able to provide you help when you needed it. Best regards, Vicky

Valutata 5 stelle su 5

When ordering products over the…


When ordering products over the telephone all the staff have been very pleasant, kind and helpful. Delivery of the products was made within a couple of days of ordering. A very efficient organisation with which it has been a pleasure to deal with.

10 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello, We're so pleased you've been happy with the efficiency of the service. Best regards, Vicky

Valutata 5 stelle su 5

First class service from Tom today

First class service from Tom today. He sorted everything out for me and finished with getting my order placed for me. Very many thanks Tom. John

8 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello John, we're so pleased to hear this. Thank you for your review. Best regards, Vicky

Valutata 5 stelle su 5

Great Service

Coloplast provide my father's stoma and catheter supplies. Everyone that we have spoken to has been, without exception, so helpful, friendly and professional. Knowing that we can speak to anyone if we are at all concerned is really reassuring. Thank you for for providing such a great service

8 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Sandra, we're so pleased you have found our team to be reassuring and always there to help. Thank you for your feedback. Best regards, Vicky

Valutata 5 stelle su 5

Great service

Always great support and service when needed to contact them. Always fast prompt delivery too which is great. Overall the best delivery company i have been with for my cathater suppliers

7 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Brandon, thank you for leaving us your review, we're so pleased you're happy with the service you've received. Best regards, Vicky

Valutata 5 stelle su 5

Great Staff

I contacted Coloplast Charter, Northern Ireland earlier today regarding an issue with my father’s prescription order. The staff were very polite, knowledgeable and extremely helpful.

7 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Alan, thank you for your kind words, we're so pleased to hear this. Best regards, Vicky

Valutata 5 stelle su 5

I’ve been well served by Coloplast for over a year

I’ve been well served by Coloplast for over a year . First class service. But recently I had a difficult caused by my GP practice resulting in a delay and me running out of catheters.

Samantha intervened and was most helpful. My order is now winging its way to me.

4 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Fiona, we're sorry to hear you've had an issues with your order, but we are pleased our team have been able to sort this quickly for you. Best regards, Vicky

Valutata 4 stelle su 5

4.7 score due to IT ordering problems

4.7 score Coloplast Charter have looked after me extremely well for 11 years now. Normally easy ordering and prompt delivery. No complaints except for the IT department. Since they changed their website over a year ago, I’ve NEVER been able to order online. I always have to call to give my order. I keep telling them to solve the problem and they never do. It’s so frustrating!

23 marzo 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Karen, we're sorry to hear you've had an issue with the website. We've sent you a request for some details. If you can get back to us with these, we can look into this further for you. Best regards, Vicky

Valutata 5 stelle su 5

Excellent service.

Quick efficient service from this company. I have used both the telephone help and the online chat and they have always answered my queries to my satisfaction.

2 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Floss, this is so good to hear, thank you. Best regards, Vicky

Valutata 5 stelle su 5

A wonderfully supportive service

Because of confusion in my original access route for catheters, I only discovered very close to a travelling deadline that I had been transferred to Coloplast Charter - and then my GP took ages to deliver the necessary prescription. Panic loomed.

But everyone I dealt with at Coloplast Charter was reassuring, preparing for a timing emergency that actually didn't arise, suggesting alternative routes forward, etc. The whole atmosphere was so wonderfully supportive. And I got what I needed in plenty of time!

1 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello Michael, we're so pleased we were able to make sure you had the supplies you needed. Best regards, Vicky

Valutata 5 stelle su 5

Samantha was lovely today she is very…

Samantha was lovely today she is very professional.I was upset as yesterday I was told my parcel was coming but no tracking it didn’t arrive .Today my parcels will arrive

1 aprile 2026
Non scritta su invito
Logo di Coloplast Charter

Risposta di Coloplast Charter

Hello, we're please our team was able to resolve this for you. Best regards, Vicky

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più