NHS have changed the ordering medication, you now can’t order direct, but go to your doctor first and surgery apply to them as opposed the easiest way of just ordering from Coloplast and they do it al... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I recently received a txt msg from coloplast to re order my prescription. Which is excellent service. I ordered products on weekend, 2 moths supply, but wanted to let coloplast know why. Had chat with... Leggi di più
L'azienda ha risposto
Coloplast Charter is a wonderful company. The telephone operators are friendly and efficient. In general I receive my supplies within 4 days. If I have any problems there is great support via email.... Leggi di più
L'azienda ha risposto
I have been using Coloplast Charter for about 15 years ever since I first got a stoma. In that time they have never failed to be extremely helpful, polite and cheerful I have never had contact with a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our promise to you is reliable ordering and delivery of your stoma, continence and bowel products. We support you wherever you are with your care, leaving you to enjoy the things that matter most. Fast and reliable delivery - We deliver your products safely to your doorstep. NHS partner - We work closely with your NHS team to ensure that your care journey is seamless and straight-forward. Specialist support & advice - Our patient support team has the specialist knowledge and experience to help you with your specific needs, from delivery through to products, health, and lifestyle.
Informazioni di contatto
Nene Hall, Peterborough Business Park, PE2 6FX, Peterborough, Regno Unito
- 0800132787
- help@coloplastcharter.co.uk
- www.coloplastcharter.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fantastic customer service
I use coloplast customer services frequently as my GP surgery keep forgetting to send my prescription direct to coloplast delaying supply to me, This is frustrating and causes me distress. Luckily the service from coloplast is much more efficient and they have always managed to help me. Thanks today to Teghan who has hopefully been able to sort a Saturday delivery for me.

Risposta di Coloplast Charter
Very helpful
Very helpful, supportive staff providing a great service.

Risposta di Coloplast Charter
Great customer support service but…products are poor quality
Great customer support service. Very happy with their services.

Risposta di Coloplast Charter
A lovely Team
A lovely customer service and always on time with your products and keep you up to date.

Risposta di Coloplast Charter
Amazing Company we have dealt with for…
Amazing Company we have dealt with for yrs but pulled out all the stops a while back when we ran out of equipment. With us within 24 hrs and the kindness and empathy of their staff second to none. A million thanks

Risposta di Coloplast Charter
Always efficient
Always efficient, always helpful. Today, Kathryn sorted out my order with courtesy and kindness!

Risposta di Coloplast Charter
Excellent service
I've always had quick service and the people who work there are very friendly and knowledgeable.

Risposta di Coloplast Charter
Stock issues but Teghan to the rescue!
Overall positive experience with Coloplast so far. We were left in a bit of a situation of running out a vital piece of equipment for my new born son after discharge from hospital. We had been looking everywhere for someone to fill the prescription. Ordered via the website and was waiting for dispatch but decided to follow up because of the urgency. I was lucky enough to be connected to Teghan on the online chat who sorted my problem quickly and efficiently. They did not have the stock to supply the full prescription but were able to send a small supply to cover us until the next delivery. Thank you Teghan for getting us out of a pickle.

Risposta di Coloplast Charter
I always have the easiest communication…
I always have the easiest communication with this company. It’s a breath of fresh air and takes so much stress out of living a medical life

Risposta di Coloplast Charter
Fabulous service and so helpful
Fabulous service and so helpful. Thank you so much for your help in my hour of need. Very much appreciated

Risposta di Coloplast Charter
When ordering products over the…
When ordering products over the telephone all the staff have been very pleasant, kind and helpful. Delivery of the products was made within a couple of days of ordering. A very efficient organisation with which it has been a pleasure to deal with.

Risposta di Coloplast Charter
First class service from Tom today
First class service from Tom today. He sorted everything out for me and finished with getting my order placed for me. Very many thanks Tom. John

Risposta di Coloplast Charter
Great Service
Coloplast provide my father's stoma and catheter supplies. Everyone that we have spoken to has been, without exception, so helpful, friendly and professional. Knowing that we can speak to anyone if we are at all concerned is really reassuring. Thank you for for providing such a great service

Risposta di Coloplast Charter
Great service
Always great support and service when needed to contact them. Always fast prompt delivery too which is great. Overall the best delivery company i have been with for my cathater suppliers

Risposta di Coloplast Charter
Great Staff
I contacted Coloplast Charter, Northern Ireland earlier today regarding an issue with my father’s prescription order. The staff were very polite, knowledgeable and extremely helpful.

Risposta di Coloplast Charter
I’ve been well served by Coloplast for over a year
I’ve been well served by Coloplast for over a year . First class service. But recently I had a difficult caused by my GP practice resulting in a delay and me running out of catheters.
Samantha intervened and was most helpful. My order is now winging its way to me.

Risposta di Coloplast Charter
4.7 score due to IT ordering problems
4.7 score Coloplast Charter have looked after me extremely well for 11 years now. Normally easy ordering and prompt delivery. No complaints except for the IT department. Since they changed their website over a year ago, I’ve NEVER been able to order online. I always have to call to give my order. I keep telling them to solve the problem and they never do. It’s so frustrating!

Risposta di Coloplast Charter
Excellent service.
Quick efficient service from this company. I have used both the telephone help and the online chat and they have always answered my queries to my satisfaction.

Risposta di Coloplast Charter
A wonderfully supportive service
Because of confusion in my original access route for catheters, I only discovered very close to a travelling deadline that I had been transferred to Coloplast Charter - and then my GP took ages to deliver the necessary prescription. Panic loomed.
But everyone I dealt with at Coloplast Charter was reassuring, preparing for a timing emergency that actually didn't arise, suggesting alternative routes forward, etc. The whole atmosphere was so wonderfully supportive. And I got what I needed in plenty of time!

Risposta di Coloplast Charter
Samantha was lovely today she is very…
Samantha was lovely today she is very professional.I was upset as yesterday I was told my parcel was coming but no tracking it didn’t arrive .Today my parcels will arrive

Risposta di Coloplast Charter
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