Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Leggi di più
L'azienda ha risposto
Easy and trouble free opening of an Easy Access account. Website is user friendly and I really like the confirmatory e-mails I get to say my money has been deposited OK. Not had to try customer servi... Leggi di più
L'azienda ha risposto
The site is easy to navigate and feels secure Thd option of bonds and high rates is better than most. I have other bonds in Close and am happy with rhe investment returns
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Informazioni di contatto
10 Crown Place, EC2A 4FT, London, Regno Unito
- 0203 857 3050
- www.closesavings.co.uk
4,2
Molto buono
220 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very good interest rates
Very good interest rates over a range of products and an excellent website that is easy to use and details all the relevant information for every type of savings.
5 gennaio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Robert,
We're happy to hear that you find our interest rates competitive and our website easy to use.
We appreciate you taking the time to share your positive experience with us!
Excellent rate of interest
Excellent rate of interest; good customer service.
2 gennaio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Janet,
Thank you for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Competitive savings rates.
2 gennaio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi George,
Thank you for taking the time to leave a review! It's great to hear you're pleased about our savings rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Decent rates offered
Decent rates offered. Very professional bank with good communications plus available over the phone
3 gennaio 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Vernon,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very reliable & trustworthy company
2 gennaio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Gloria,
Thank you for taking the time to leave a review! It's wonderful to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Delay in returning funds
Update on my complaint
Whether it was my Trust Pilot complaint, or not, my maturity funds were in my account on the day of maturity. I also received a call from a concerned Close Brothers representative who explained that they prefer to under-promise and over-deliver. It still poses the question, why can't they promise to return the funds on the same day, just like my building society?
I telephoned Close Brothers Savings today to give maturity instructions for my fixed rate bond. I was told that the money could arrive in my bank up to TWO days AFTER the maturity date because Close Brothers Savings is not a bank and the funds would have to go through a clearing bank.
If this is so, why is it that my building society, which is also not a bank, can, and does, make same day transfers, provided the request is made before 3.00 pm on a weekday?
9 dicembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Pauline,
Thank you for your feedback. I can see that you have spoken with our complaints team about your concerns, however if you need any additional support please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) who will be more than happy to assist you.
Great easy website
Great easy website , attentive customer advisors , kept up to date fully throughout investments
4 novembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Jayne,
Thank you so much for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Risposta di Close Brothers Savings
Hi Maurice,
Thank you for sharing your feedback.
We have requested your contact details privately through Trustpilot so that we can look into this further, however if you would prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Excellent efficient service…
I have invested in many investment accounts with Close Brothers over the years and I have found them to be efficient and competitive.
No complaints whatsoever.
2 dicembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi John,
Thank you so much for leaving a review! It's great to hear about your positive experience with us, and thank you for being such a loyal customer.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
I am extremely happy investing
I am extremely happy investing with Close Brothers as I have never had a problem with them. The rates are good and they keep me informed.
17 novembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Lynne,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Close Bros is a very trustworthy company
Close Bros is a very good company and I have nothing but praise with how they have dealt with my money. Unfortunately I now need the money to pay for my sons operation because it keeps getting delayed due to the junior doctors strikes
1 dicembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Steven,
Thank you for taking the time to leave a review! It's great to hear about your positive experience with us. We wish your son a smooth and speedy recovery.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
secure and prompt attention from Close Brothers
Usually I have no need to contact anyone during the term of my investment. On this occasion, due to my own fault, I had to message the support team at Close Brothers. My query was answered and everything was sorted out very quickly to my satisfaction.
26 novembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Christine,
Thank you for leaving a review! It's great to hear about your positive experience with our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Try them. They're good.
Clear website and instructions. No waffle. Easy to phone. You speak to a real human, who's polite and knowledgeable. Great products and a good rate.
23 ottobre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hello,
Thank you so much for leaving a review! It's great to hear about your positive experience with our services.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
OLD FASHION BANKING SERVICE.
In the world of finance CLOSE BROS are a well known highly respected bank.
Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional & knowledgeable lady. Ftr, her name is ISSY & she made all the procedure a most enjoyable one. Without doubt imo, this genuine, caring, individual, should have a long way to travel in her career.Finally ISSY is a credit to her Parents, CLOSE BROS & HERSELF.
4 novembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Peter,
Thank you for taking the time to leave a review. We're thrilled to hear about the great service you received from Issy!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Great Customer Service
I have just spoken with Nicol who assisted me with rolling over my investment and log-in issue.
Her expertise ,manner and customer service was excellent. Thank you Nicol and Close Brothers.
4 novembre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi there,
Thank you for your kind feedback, we really appreciate you taking the time to write a review! It's great to hear about the excellent service you received from Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Two problems with close brothers…
Two problems with Close Brothers Savings (closesavings.co.uk)
First you have to be careful. It is so easy to try to access your savings account from one of Close Brothers many different sites on the internet without realizing you are at the wrong one. My husband tried to get savings website for an hour yesterday - wondering why his details were not being accepted - without realising he was trying to get into their identical-looking motor finance website.
Second - more important
When he did get into his account he found no mention of the interest we had accrued even though the money was in an interest earning easy saver account. The only amount showing was his initial deposit from last year and no mention anywhere of interest being paid. Nothing. Just the original investment. Very poor. And if he wanted to withdraw the money right now he would only be able to withdraw the initial deposited amount. Very very Poor.
27 ottobre 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Lynda,
Thank you for taking the time to submit your feedback.
We are sorry that your husband found it difficult to find the correct website to log in to his account. We have passed your feedback to our website team to understand how we can make this clearer to our customers.
Interest is paid annually on our easy access accounts, so the accrued interest will be added once the funds in the account have reached a full year. However, please be assured that if your husband did wish to request closure of the account, he would receive any interest accrued to date.
We have requested your contact details privately through Trustpilot, however if you would like to discuss this further with us please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Outstanding Customer Support!
The outstanding customer support provided by a Close Brothers employee called, Alan-Na.
I called at 9am and by 9:10am, everything was sorted as promised by Alan-Na.
Alan-Na was polite, pleasant and patient. Also, articulate and concise. Therefore, top quality service which was greatly appreciated!
13 agosto 2024
Non scritta su invito
Risposta di Close Brothers Savings
Hi Carl,
Thank you for your kind feedback, we really appreciate you taking the time to post a review. We're thrilled to hear about the outstanding service you received from Alan-Na!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Nichol was super helpful
Nichol was super helpful, knowledgeable and quick to resolve my query today ....and all done within a few minutes!
Excellent service and friendly advice, why go anywhere else!
Thanks Nichol !
29 luglio 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi there,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the excellent service you received from Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Close Brothers are top of the tree
I spoke to Nicol Gordon at Close Brothers regarding an isa transfer yesterday. I was most impressed with her kind professional approach. She explained the whole process was patient and
Understanding as I had recently lost my wife. I have been an investor with Close Brothers for many years and found them a highly efficient organisation.
23 luglio 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi Leslie,
Thank you so much for taking the time to leave a review, and we offer our condolences for your loss. Our Customer Services team are here to help if you need any further assistance during this difficult time.
It's great to hear about the excellent service you received from Nichol regarding your ISA transfer. Thanks again for leaving a review.
ISA Transfer
Transferred ISA from Skipton to Close Brothers. Very efficient, Lorenzo at Close Brothers really helpful when I called.
Transfer process online really simple. Wish it was always this way.
21 luglio 2025
Non scritta su invito
Risposta di Close Brothers Savings
Hi John,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your efficient ISA transfer and the helpful service you received from Lorenzo.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.